PRODUCT IMPROVEMENT PROGRAM FOR CHECKING AND POSSIBLY FILLING THE FINAL DRIVES ON CERTAIN 568 EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR CHECKING AND POSSIBLY FILLING THE FINAL DRIVES ON CERTAIN 568 EXCAVATORS

Usage:

TEBE7258-00

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09Feb2018

U-77

D-72

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR CHECKING AND POSSIBLY FILLING THE FINAL DRIVES ON CERTAIN 568 EXCAVATORS
4050		PI32854

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32854" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32854" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Aug2018	28Feb2019

PROBLEM

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The final drives need to be checked on certain 558 Excavators. The existing final drive can have the incorrect oil level fill.

AFFECTED PRODUCT

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Model	Identification Number
568 LL	L6800250-00275

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Note: Ensure that the correct oil level is present in the final drives. Do not deliver the machines without first checking.

1. Check the oil level in the final drive. Refer to SEBU8670, Operation and Maintenance Manual, in order to perform the final drive oil level check.

- If the oil level is correct, no further action is required.

- If the oil level is under-filled, report the incorrect oil level through the CPI Feedback tool in Service Information Management System (SIMSi), referencing CPI number 410374 with the following information:

- Final drive serial number
- Machine serial number

2. Inspect the final drive for signs of damage or wear. Take pictures of the inside view of the final drive which show the gear set. Include the pictures in the SIMSi record.

5. Check for signs of sparkling fine metal flake on the inside of the final drive.

6. Refit the cover and fill the final drive with the recommended oil to the correct level. Refer to SEBU6250, Operation and Maintenance Manual, for the correct oil specification.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
Note: 1.0 hour is allowed to check the final drive oil level. Note: An additional 2.0 hours is allowed to perform rework when the final drive oil level is found to be under-filled. Note: 1 Gallon of replacement hydraulic oil is allowed for the final drive if under-filled.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR CHECKING AND POSSIBLY FILLING THE FINAL DRIVES

MODELS INVOLVED - ON CERTAIN 568 EXCAVATORS

Dear Cat Product Owner:

The final drives need to be checked and possibly filled on the products listed below. The existing final drives can have the incorrect oil level fill level. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09Feb2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 09Feb2018 Service Letter