PRODUCT SUPPORT PROGRAM FOR REPLACING CYLINDER ASSEMBLY ON CERTAIN MP324 MULTI-PROCESSORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CYLINDER ASSEMBLY ON CERTAIN MP324 MULTI-PROCESSORS

Usage:

TEBE7288-02

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26Apr2018

(Revised 06Mar2019)

U-248

O-225

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING CYLINDER ASSEMBLY ON CERTAIN MP324 MULTI-PROCESSORS
5362		PS53745

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53745" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 26Apr2018 (Revised 14Feb2019) Service Letter. Changes have been made to Parts Needed and Action Required.

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TERMINATION DATE

30Apr2020

PROBLEM

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The existing hydraulic cylinder (barrel) can leak oil from the bottom of the cylinder barrel on certain MP324 Multi-Processors. If the existing cylinder barrel leaks oil it may be caused by deformation of the barrel. This can/will result in performance reduction and/or the Multi-Processor not working as expected.

AFFECTED PRODUCT

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Model	Identification Number
MP324	MP300104-00129, 131-165, 170-251, 253-286, 288-348, 351

PARTS NEEDED

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Qty	Part Number	Description
12	1600020	BOLT-SOCKET HEAD
2	2270136	PLUG-HD STOR
2	2287105	SEAL-O-RING-STOR
1	2287106	SEAL-O-RING-STOR
1	2416171	PLUG-HD STOR
1	5011508	CYLINDER AS
1	5011511	CAP-CYLINDER
2	5011512	TUBE
1	5067086	KIT-SEAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Remove the cylinder assembly from the Multi-Processor. Refer to Disassembly and Assembly, KENR5226 instruction for detailed instructions.

Remove the cylinder rod assembly.

Measure cylinder barrel inside, if this diameter greater than 60.063mm the 398-0173 cylinder assembly must be replaced with the 501-1508 cylinder assembly.

Using new seals from the 506-7086 Seal Kit, replace the two 398-0177 Tube Assemblies with the new 501-1512 Tube Assemblies, replace the old 398-0175 Cap with the new 501-1511 Cap, and replace the old 398-0173 Cylinder Assembly with the new 501-1508 Cylinder Assembly.

Note: Use new 160-0020 bolts when replacing the 501-1511 Cap.

Using one 228-7106 Seal, install one 241-6171 Plug into the port of the 501-1511 Cap. Using one 228-7105 Seal, install one 227-0136 Plug into the port of the 501-1511 Cap.

Using one 228-7105 Seal, install one 227-0136 Plug into the port of the
501-1508 Cylinder Assembly.

Reassemble the cylinder using new seals.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-2000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
2001-5000 hrs, 25-60 mo	0.0%	25.0%	0.0%	0.0%	75.0%	75.0%

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NOTE: This is a 8.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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