PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE BUCKET LINKAGE ON CERTAIN 320 AND 323 NGH EXCAVATORS
Usage:
TEBE7359-00
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| 02Mar2018 |
O-124
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE BUCKET LINKAGE ON CERTAIN 320 AND 323 NGH EXCAVATORS |
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| 6513 | PS45817 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45817" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Mar2020 |
PROBLEM
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| The existing bucket linkage is missing the lifting eye on certain 320 and 323 NGH Excavators. This bucket linkage is against the required specification. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 320 | HEX00146, 151, 155, 162, 172 |
| 320 GC | KTN00108-00118, 120, 124-125, 127 |
| 323 | RAZ00149-00153 |
PARTS NEEDED
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| No parts needed for this program |
ACTION REQUIRED
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| Replace the existing bucket linkage with a new lifting eye type bucket linkage. Refer to M0080364, Disassembly and Assembly, to complete this Rework Procedure. NOTE: DO NOT ORDER THE REPLACEMENT BUCKET LINKAGE. The lifting eye type bucket linkage will be direct shipped to the dealership. |
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SERVICE CLAIM ALLOWANCES
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0-12 mo |
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13-20 mo |
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| NOTE: This is a 2.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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