PRODUCT SUPPORT PROGRAM FOR INSTALLING A COVER ASSEMBLY FOR THE MUFFLER TAIL PIPE ON CERTAIN 312E EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSTALLING A COVER ASSEMBLY FOR THE MUFFLER TAIL PIPE ON CERTAIN 312E EXCAVATORS

Usage:

TEBE7282-01

02Apr2018
(Revised 29Aug2018)


D-164

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING A COVER ASSEMBLY FOR THE MUFFLER TAIL PIPE ON CERTAIN 312E EXCAVATORS

1061 7251
PS45834
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45834" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 02Apr2018 Service Letter. Changes have been made to the Action Required.


TERMINATION DATE

30Apr2020

PROBLEM

The existing muffler tail pipe can allow water entry on certain 312E Excavators. If water enters, it will be mixed into the engine oil.

AFFECTED PRODUCT

Model Identification Number
312E  GAC01215-03146

PARTS NEEDED

Qty

Part Number Description
3 5P1076 WASHER-HARD
3 8T3597 NUT-WELD
3 8T4192 BOLT-HEX HEAD
1 5563822 SHEET AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

At first, before installing the cover, check the engine oil condition to determine if water mixed or not.

Install a new 556-3822 Cover Assembly on to the upper cover in order to prevent water entry from the muffler tail pipe. Refer to M0090619, Special Instruction, "Installation Procedure of the Muffler Tail Pipe Collar Assembly on Certain 312E Excavators", to complete this Rework Procedure.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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