PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM 1 SPOOL ON CERTAIN 320E-336E AND 320F-336F EXCAVATORS
Usage:
TEBE7299-00
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| 05Feb2018 |
U-57
A-45
O-53
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM 1 SPOOL ON CERTAIN 320E-336E AND 320F-336F EXCAVATORS |
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| 5051 | PS53683 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53683" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 29Feb2020 |
PROBLEM
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| The boom lower control may be affected by the boom 1 spool on certain 320E-336E and 320F-336F Excavators. The boom 1 spool may be sticking causing a hesitation and lack of fine boom down control. The existing boom 1 spool may stick in the bore intermittently. If the existing boom 1 stem sticks to the bore, it may cause boom down hesitation and lack of fine boom down control. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320E | AWS00121 SXE00194, 222, 228, 271, 273, 346, 365, 369, 402, 406, 615, 751, 836, 895, 1395, 1509, 2045 |
| 320E L | LAK00250 NAZ00151, 163, 165, 180-181, 191, 193, 210, 213-214, 216-217, 221, 225, 328, 365, 373, 375-376, 380, 389, 398, 406-408, 443, 453, 455, 485, 491-492, 494-496, 500, 533, 543, 545, 584-585, 598, 603, 646, 663, 685, 687, 725, 742, 758, 815-816, 820, 824, 830, 832-833, 855, 862, 956, 962, 969, 977, 980, 1030, 1050, 1078, 1081, 1113, 1115, 1119, 1151, 1163, 1168, 1175, 1211, 1216, 1235, 1307, 1353, 1359, 1456, 1496, 1515, 1579, 1582, 1585, 1588-1589, 1592, 1694, 1710, 1753, 1845, 2019, 2022, 2032, 2246, 2292, 2311, 2406, 2445, 2452-2453, 2548, 2552-2553, 2555, 2566, 2570 REE00171-00516 TEX00121-00125 TNJ00175-00325, 327-434, 436-439 WBK00193-03035, 3037-3043, 3045-3046, 3048-3050, 3052-3062, 3064-3097, 3099-3131, 3133-3311, 3313-3392, 3394-3511, 3513, 3515-3518, 3520-3531, 3533-3744, 3746-3767, 3769-3776, 3778, 3780-3784, 3786-3902 |
| 320F L | NHD00160-00166, 174, 179, 182, 205, 209-212, 214, 221-222, 224-225, 227, 245, 247, 266, 268-269, 272, 274-277, 10001, 10054-10055, 10064 YBM00159-00295, 301, 373, 376-378, 415 |
| 323E L | RAP00191, 194, 275, 321, 421, 461, 649, 823 |
| 323E LN | TDW00154, 158-159, 177, 198 |
| 323E SA | YRP00231, 235 |
| 323F L | KBY00240, 242 XCF00185-01361 YEJ00124-00513, 515-579, 581-587, 589-612, 614, 616, 618-619, 621, 624-625, 627, 629 |
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| *******Group 2******* | |
| 324E L | PNW00174, 176-1217, 1219-1261, 1263-1267, 1270-1271, 1273-1415, 1417-1464, 1466-1496, 1498-1576 TLF00116, 142, 153 |
| 324E LN | LDG00176, 309 |
| 326F | SGK00151 |
| 326F L | WGL00178-00947, 988, 10039 XFK00189 |
| 326F LN | HCJ00124 TMR00164 |
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| *******Group 3******* | |
| 329E | PTY00107 |
| 329E L | PLW00131-01717 TST00382, 393-395, 398, 515, 670, 792, 797 ZCD00154-00305, 309-466, 468-472, 474-481, 483-484, 486-512, 514-532, 534-574, 576-587, 599-739, 741, 743-748, 751, 754, 757, 759-760, 762-763, 767, 769-781, 783 |
| 329E LN | RLD00121, 372, 493, 564, 738 |
| 329F | YHA00192 |
| 329F L | ERL00113-00865 RCN00115 |
| 330F L | MBX00147-00151, 155-157, 159-226, 229, 232-302, 304-307, 311, 313-337, 341-342, 344-346, 348-379, 381, 383, 385, 387-440, 459, 514, 542, 10082 |
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| *******Group 4******* | |
| 336E | CMR00161, 165 |
| 336E L | BMH00165-00204 BZY00135-00278, 280-451, 453-2517, 2544-2643, 2671-2673, 2675-2692, 2694-2705 DPX00113-00114 FJH00151-01886 JRJ00201-00517 YCE00202-00203, 206-209, 217-221, 227, 247, 263-264, 266, 268, 272, 277, 279-280, 284, 310, 363-364, 370-372, 374-380, 387-389, 392-436, 438-452, 454-494, 496-511, 514-521, 525-527, 589 YEP00124-00538 |
| 336F L | KCS00116-00130 LCL00152 NBS00247, 452-454, 479, 10003 RKB00241-00943, 946-974, 976-994, 996-1009, 1011-2005, 2007, 10001-10008, 10010-10013, 10015-10024, 10026-10027, 10029-10030, 10032-10033, 10035-10038, 10041, 10043, 10045-10048, 10052, 10054-10056, 10059, 10061, 10063, 10066, 10069, 10072-10078, 10080, 10092-10094, 10096, 10098-10100, 10102, 10105-10106, 10108-10109, 10111-10112, 10115-10116, 10119-10120, 10122, 10125-10131, 10133-10134, 10136-10139, 10141, 10143-10146, 10156, 10158, 10160-10162, 10166, 10170, 10174-10175, 10177, 10179, 10181, 10183, 10186, 10188, 10190-10191, 10194, 10197, 10202, 10204-10205, 10207, 10209, 10211, 10215, 10217, 10221, 10224, 10226-10227, 10229-10230, 10236, 10239, 10243, 10249, 10259, 10264, 10269-10270, 10293-10295, 10297, 10299-10300, 10302, 10304-10306, 10309-10312 SSN00198, 203-251, 253-364, 366-367, 369-370, 372-408, 411-448, 451-462, 466, 10001-10021 TZA00161-00517, 540, 565, 572, 601, 10001, 10003, 10005, 10007, 10011, 10014-10017, 10020-10021, 10023-10025, 10027-10029, 10032-10034, 10037, 10039, 10041, 10044, 10046, 10049, 10051-10052, 10056-10059, 10062-10063, 10065-10066, 10072-10074, 10076-10084 WTZ00151 ZBJ10004-10005 |
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| *******Group 5******* | |
| 320E LRR | PNL00201, 375, 407, 544 TFX00103-00903, 906-931, 933-942, 945-967, 969-979, 981-1035, 1037-1038, 1041-1061, 1063-1064, 1068-1130, 1132-1134, 1136-1137, 1140-1150, 1152, 1154-1192, 1194-1209, 1213-1228, 1230-1232, 1234-1250, 1252-1258, 1260-1383, 1385-1460, 1462-1465, 1467, 1469-1507, 1514-1515, 1517-1518, 1523-1565, 1567-1599, 1601-1631, 1634-1640, 1642-1644 |
| 325F | XAA00183-00367, 391, 410, 10067 |
| 325F LCR | YCA00234, 10062, 10065 |
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| *******Group 6******* | |
| 335F | KNE00183-00295, 298-322, 324-339, 341-343, 345-346, 348-386, 388, 390-398, 400-417, 423-427, 429-432, 434-435, 438-460, 462-475, 478, 480-482, 484-512, 514-521, 523-530, 532-534, 536-543, 545-568, 570, 573-595, 597, 599-602, 605, 623, 648-650, 653, 658-659, 699, 701-703, 706, 709, 717, 724, 726, 10013, 10015, 10048, 10068-10070 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5263236 | STEM AS-BOOM 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5263237 | STEM AS-BOOM 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 5263238 | STEM AS-BOOM 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 5263239 | STEM AS-BOOM 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 5263236 | STEM AS-BOOM 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 1 | 5263238 | STEM AS-BOOM 1 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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