PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE CONTROL GROUP ON CERTAIN M313D, M314F, M315D, M316D, M316F, M318D, M318F, M320D, M320F, M322D, M322F, M324D, MH3022, AND MH3024 WHEELED EXCAVATORS AND MATERIAL HANDLERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE CONTROL GROUP ON CERTAIN M313D, M314F, M315D, M316D, M316F, M318D, M318F, M320D, M320F, M322D, M322F, M324D, MH3022, AND MH3024 WHEELED EXCAVATORS AND MATERIAL HANDLERS

Usage:

TEBE7225-00

07May2018


U-264
A-195
D-230
O-235

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HANDLE CONTROL GROUP ON CERTAIN M313D, M314F, M315D, M316D, M316F, M318D, M318F, M320D, M320F, M322D, M322F, M324D, MH3022, AND MH3024 WHEELED EXCAVATORS AND MATERIAL HANDLERS

5705
PS53751
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53751" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31May2021

PROBLEM

The existing handle control group can fail on certain M313D, M314F, M315D, M316D, M316F, M318D, M318F, M320D, M320F, M322D, M322F, M324D, MH3022, and MH3024 Wheeled Excavators and Material Handlers. If the existing handle control group fails it can be not possible to use the worktool control, because slide control can seize.

AFFECTED PRODUCT

Model Identification Number
M313D  K3D00115-00305, 307, 310, 315-1208
M314F  F4A00253-00663
M315D  K5E00139-00787
M316D D6W01062-01185, 1187-1241

P6K00289-00599
M316F  F6N00109-00303
M318D D8W00976-01195

P8L00217-00522, 524-535, 540-729
M318D MH D9X00490-00578

P9M00265-00309
M318F  F8B00287-00944, 946-1069
M320D 2  EN800246-00341, 343-409, 411-417, 419
M320F  F2W00169-00525
M322D D2W00449-00500

P2T00142-00349
M322D 2  EN200196-00205, 209
M322D 2 MH  EN900215
M322D MH D3X00383-00451

P3W00188-00275
M322F  F2Z00144-00220
M324D 2 MH  EN300171-00192
MH3022  FM200276-00538
MH3024  FM400111-00113, 115-142, 144-157, 159-211

PARTS NEEDED

Qty

Part Number Description
1 5396715 CONTROL GP-HANDL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the service manual if/as necessary.

If the existing handle control group fails, replace it with a new handle control group.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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