PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGLISH LANGUAGE OPERATION AND MAINTENANCE MANUAL WITH A JAPANESE LANGUAGE VERSION ON CERTAIN 320 NGH EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGLISH LANGUAGE OPERATION AND MAINTENANCE MANUAL WITH A JAPANESE LANGUAGE VERSION ON CERTAIN 320 NGH EXCAVATORS

Usage:

TEBE7208-01

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18Jan2018

(Revised 29Jan2018)

D-24

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGLISH LANGUAGE OPERATION AND MAINTENANCE MANUAL WITH A JAPANESE LANGUAGE VERSION ON CERTAIN 320 NGH EXCAVATORS
7300		PI32841

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32841" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32841" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 18Jan2018 Service Letter. Changes have been made to the Affected Product and Parts Needed description.

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COMPLETION DATE	TERMINATION DATE
31Jul2018	31Jan2019

PROBLEM

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An English language version of the Operation and Maintenance Manual for Cat Grade Control (CGC) is installed on certain 320 Excavators, located in Japan. Some customers in Japan may not be able to translate the existing information that is essential for operating or maintaining the machine. This could lead to incorrect operation.

AFFECTED PRODUCT

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Model

Identification Number

320

HEX00142-00145, 147-150, 152-154, 156-161, 163-171, 173-200, 202-294, 296, 298, 300-303, 305, 307-309, 311-328, 330, 332, 334-335, 337-345, 347-348, 350-356, 358-360, 362, 364, 366-369, 371-373, 375-376, 378-383, 386-391, 393-395, 397-398, 400-401, 405-411, 413-418, 421-424, 427, 429-432, 434, 436-440, 443-449, 452-456, 459-460, 462-464, 466, 469-471, 473-477, 480-481, 483-489, 492, 495-497, 499-500, 502, 504-509, 512, 514-515, 519-520, 522-523, 525-526, 528-531, 536, 539-540, 543-544, 547-549, 551-554, 556, 558-559, 561-562, 565-566, 568-571, 573-574, 578, 580-585, 588, 591, 593-594, 596-597

PARTS NEEDED

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Qty	Part Number	Description
1	5P7958	SLEEVE-CA SPLICE
1	M0082987	OMM (SEE ACTION REQUIRED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing M0082987, Operation and Maintenance Manual, with the latest version M0082987JA, Operation and Maintenance Manual, Japanese language. Refer to the attached Rework Procedure. Secure the new OMM with a new cable sleeve.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGLISH LANGUAGE OPERATION AND MAINTENANCE MANUAL WITH A JAPANESE LANGUAGE VERSION

MODELS INVOLVED - CERTAIN 320 NGH EXCAVATORS

Dear Cat Product Owner:

An English language version of the Operation and Maintenance Manual for Cat Grade Control (CGC) is installed on the products listed below. Customers in Japan may not be able to translate the existing information that is essential for operating or maintaining the machine. This could lead to incorrect operation. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 18Jan2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 18Jan2018 Service Letter

Rework Procedure

1. Cut the lanyard securing the OMM just behind the existing 5P-7958 Cable Splice Sleeve. Remove the existing English language CGC OMM. Refer to Image1.1.1.