PRODUCT SUPPORT PROGRAM FOR REPLACING THE COOLING LINE HOSE ON CERTAIN 320F AND 323F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COOLING LINE HOSE ON CERTAIN 320F AND 323F EXCAVATORS

Usage:

TEBE7224-00

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10Jul2018

U-392

A-289

D-343

O-351

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE COOLING LINE HOSE ON CERTAIN 320F AND 323F EXCAVATORS
1063 1380 5057		PS45949

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45949" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2020

PROBLEM

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The existing 476-0262 Aftercooler Hose may break, or become loose, due to engine vibration on certain 320F and 323F Excavators. If the existing hose fails, it will cause an air leak and result in machine power down or noise.

AFFECTED PRODUCT

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Model	Identification Number
320F L	NHD00115-00280, 10001-10589 YBM00006, 159-416, 10001-10612
323F LN	YEC00187-00188, 10001-10125

PARTS NEEDED

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Qty	Part Number	Description
4	7X7729	WASHER-HARD
2	7Y5247	U-BOLT
2	8T4121	WASHER-HARD
8	8T4133	NUT
2	8T4136	BOLT-HEX HEAD
2	8T4984	CLAMP-BAND
1	5528838	HOSE-AFTERCOOLER
1	5528839	HOSE-AFTERCOOLER
1	5528840	PIPE-AFTERCOOLER
1	5528841	PLATE
1	5528842	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing 476-0262 Aftercooler Hose with new 552-8838 and 552-8839 Aftercooler Hoses and 552-8840 Aftercooler Pipe. Refer to M0089941, Special Instruction, "Replacement Procedure of Cooling Hose on Certain 320F and 323F LN Excavators", to complete this Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1500 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1501-5000 hrs, 13-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%