PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN 336E, AND 336F EXCAVATORS, 972K, AND 972M WHEEL LOADERS, AND D6T TRACK-TYPE TRACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN 336E, AND 336F EXCAVATORS, 972K, AND 972M WHEEL LOADERS, AND D6T TRACK-TYPE TRACTORS

Usage:

TEBE7221-01

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22Jan2018

(Revised 04Feb2018)

B040
B330

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN 336E, AND 336F EXCAVATORS, 972K, AND 972M WHEEL LOADERS, AND D6T TRACK-TYPE TRACTORS
1290 1251 1920		PS90827

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90827" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 22Jan2018 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Jan2020

PROBLEM

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The existing common rail fuel pump can fail on certain 336E, and 336F Excavators, 972K, and 972M Wheel Loaders, and D6T Track-Type Tractors. If the existing pump fails it can cause engine fault codes to appear, engine power to de-rate, or in rare cases cause severe engine damage.

AFFECTED PRODUCT

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Model	Identification Number
336E L	BZY00965, 968, 1257 FJH01023, 1027, 1338, 1419 JRJ00204, 206-209, 212-213, 215 YEP00297, 311
336F L	RKB01205, 1210, 1259 SSN00388
972K	Z4W00563
972M	A8P00595, 599, 631, 969, 1544, 1547
D6T LGP PAT	KSB00453
D6T XW PAT	RCW00245, 280, 301, 370, 387-388, 1159, 1184-1185, 1262, 1265-1267, 1272, 1274

PARTS NEEDED

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Qty	Part Number	Description
1	6V8260	SEAL-O-RING
2	2147567	SEAL-O-RING-STOR
6	2147568	SEAL-O-RING-STOR
2	2287090	SEAL-O-RING-ORFS
2	2385080	SEAL-O-RING-STOR
1	4286096	KIT-F PUMP LINE
1	5117975	PUMP GP-FUEL
1	AFTSOFTWARE	AFTERTREATMENT SOFTWARE
1	ENGSOFTWARE	ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to KENR8149, "Fuel Injection Pump - Remove and Install".

Note: This procedure has changed to include turning the engine off the damper and timing the engine using the pump. It is no longer required to time the engine using the timing port for the crankshaft.

Install the latest Engine and Aftertreatment software.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 49-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 6.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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