Usage:
19Mar2019 |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS |
|
1251 | PS54013 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54013" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
31Mar2020 |
PROBLEM
The high pressure fuel pump can fail causing damage to the engine. The latest version of engine software can predict pump failure by activating the 1684-12 diagnostic code for high pressure fuel pump failure. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
797F | LAJ00141-00658 |
797F XQ | WSP00100-00129 |
*******Group 2******* | |
797 | 5YW00260 |
797B | JSM00146, 151-152, 220-225, 236-237, 244, 252, 256, 293 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3P1156 | SEAL-O-RING |
1 | 5D5958 | SEAL-O-RING |
1 | 5P9186 | SEAL-O-RING |
1 | 6V5553 | SEAL-O-RING |
1 | 20R6601 | PUMP GP-FUEL |
3 | 2287090 | SEAL-O-RING-ORFS |
1 | 2287091 | SEAL-O-RING-ORFS |
2 | 2287092 | SEAL-O-RING-ORFS |
1 | 2287093 | SEAL-O-RING-ORFS |
2 | 2287102 | SEAL-O-RING-STOR |
1 | 2287105 | SEAL-O-RING-STOR |
1 | 3303517 | SEAL-O-RING |
1 | 4596534 | SCREEN AS-OIL |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3P1156 | SEAL-O-RING |
1 | 5D5958 | SEAL-O-RING |
1 | 5P9186 | SEAL-O-RING |
1 | 6V5553 | SEAL-O-RING |
1 | 20R6601 | PUMP GP-FUEL |
3 | 2287090 | SEAL-O-RING-ORFS |
1 | 2287091 | SEAL-O-RING-ORFS |
2 | 2287092 | SEAL-O-RING-ORFS |
1 | 2287093 | SEAL-O-RING-ORFS |
2 | 2287102 | SEAL-O-RING-STOR |
1 | 2287105 | SEAL-O-RING-STOR |
1 | 3303517 | SEAL-O-RING |
1 | 4596534 | SCREEN AS-OIL |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Replace the high pressure fuel pump if the pump fails or trips the 1684-12 code. With the pump removed, ensure the latest fuel pump adapter is installed. Refer to Service Magazine, SEPD2053, "A New High Pressure Fuel Pump Adapter Is Now Used On Certain Off-Highway Trucks". Review the machine's history folder and check for outstanding programs for installing the latest fuel pump adapter if applicable. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-12 mo |
NOTE: This is a 8.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
||||||
To ensure claim validity, please attach a product status report to the claim in SIMSi. The fuel pump adapter is not covered under this program. |
*******Group 2******* | ||||||
0-12 mo |
NOTE: This is a 8.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
||||||
To ensure claim validity, please attach a product status report to the claim in SIMSi. The fuel pump adapter is not covered under this program. |
PARTS DISPOSITION
NACD: Hold all 20R-2424, 20R-2423, 20R-6600, 20R-6601, 383-2034, 383-2035, 505-1183, and 505-1184 High Pressure Fuel Pumps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Failure to provide the requested information and/or the failed high pressure fuel pump could result in a claim being debited or rejected. EAME, LACD, and APD: Hold all 20R-2424, 20R-2423, 20R-6600, 20R-6601, 383-2034, 383-2035, 505-1183, and 505-1184 High Pressure Fuel Pumps for a Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Also note the high pressure fuel pump serial number when submitting the claim. Failure to provide the requested information and/or the failed high pressure fuel pump could result in a claim being debited or rejected. If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling. |