PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F, 794F, AND 795F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F, 794F, AND 795F OFF-HIGHWAY TRUCKS

Usage:

TEBE8873-00

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19Mar2019

U-144

A-117

D-119

O-126

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F, 794F, AND 795F OFF-HIGHWAY TRUCKS
1251		PS54014

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54014" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Mar2020

PROBLEM

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The high pressure fuel pump can fail causing damage to the engine. The latest version of engine software can predict pump failure by activating the 1684-12 diagnostic code for high pressure fuel pump failure.

AFFECTED PRODUCT

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Model	Identification Number
793F	SSP00112-01245
793F AC	EMD00075-00077
793F CMD	RBT00111-00260
793F OEM	SXP00101-00103
793F XQ	SND00100-00133
794 AC	MN500052-00056 MT500100-00142
795F AC	ERM00151-00300
795F XQ	SNT00100-00105

PARTS NEEDED

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Qty	Part Number	Description
1	3P1156	SEAL-O-RING
1	5D5958	SEAL-O-RING
1	5P9186	SEAL-O-RING
1	6V5553	SEAL-O-RING
1	20R6600	PUMP GP-FUEL
3	2287090	SEAL-O-RING-ORFS
1	2287091	SEAL-O-RING-ORFS
2	2287092	SEAL-O-RING-ORFS
1	2287093	SEAL-O-RING-ORFS
2	2287102	SEAL-O-RING-STOR
1	2287105	SEAL-O-RING-STOR
1	3303517	SEAL-O-RING
1	4596534	SCREEN AS-OIL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the high pressure fuel pump if the pump fails or trips the 1684-12 code.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 8.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
To ensure claim validity, please attach a product status report to the claim in SIMSi. Include the high pressure fuel pump serial number that was replaced when submitting the claim.

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PARTS DISPOSITION

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NACD:

Hold all 20R-2424, 20R-2423, 20R-6600, 20R-6601, 383-2034, 383-2035, 505-1183, and 505-1184 High Pressure Fuel Pumps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Also include the high pressure fuel pump serial number. Failure to provide the requested information and/or the failed high pressure fuel pump could result in a claim being debited or rejected.

EAME, LACD, and APD:

Hold all 20R-2424, 20R-2423, 20R-6600, 20R-6601, 383-2034, 383-2035, 505-1183, and 505-1184 High Pressure Fuel Pumps for a Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Failure to provide the requested information and/or the failed high pressure fuel pump could result in a claim being debited or rejected.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.