Usage:
| 16May2019 |
| Before/After Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE JOYSTICK HANDLE ASSEMBLY ON CERTAIN D9T, D10T, AND D11T TRACK-TYPE TRACTORS, 814K, 824K, 834K, 844K, AND 854K WHEEL DOZERS |
|
| 5000 5063 5705 7750 | PS46264 |
|
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46264" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
| 31May2021 |
PROBLEM
| The Thumb Rocker switch on the current joystick handle assemblies may fail on certain D9T, D10T, and D11T Track-Type Tractors, 814K, 824K, 834K, 844K, and 854K Wheel Dozers. If the thumb rocker switch fails, it can cause a loss of blade angle control and generate fault codes. |
AFFECTED PRODUCT
| Model | Identification Number |
| *******Group 1******* | |
| D10T | JJW00201-00341, 343-344 RAB00302-00615 RJG75009-75014, 76006-76008, 77002, 78002-78004 |
| D11T | AMA00665-00835 GEB75003-75004, 75006-75007, 75009-75012, 75014, 75016-75018 JEL00419-00523, 525, 529 JNS00135 MDG00180-00193 |
| D9T | REX00469-00608 RJS75004-75007 TWG00738-00854, 856 |
| *******Group 2******* | |
| 814K | LW400201-00206 |
| 824K | 23404009-04026 2L400201-00214 RWB00124-00147 |
| 834K | L4Y00201-00219 LWY00721-00772 TWY00708-00715 |
| 844K | K4Y00101-00102 KLS00406-00407 M4R00201-00203 |
| 854K | KK300200-00205 KK600201-00203 RM300250-00254 RM600251-00267 |
PARTS NEEDED
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4391318 | CONT GP-HANDLE |
| 1 | 4459518 | CONT GP-HANDLE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 4391315 | CONT GP-HANDLE |
| 1 | 4391318 | CONT GP-HANDLE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Remove all 445-9518, 439-1315, and 439-1318 Handle Control Groups that have a date code prior to (1843) from dealer parts stock. |
| Replace the current joystick handle assembly per Special Instruction, M0103121. |
SERVICE CLAIM ALLOWANCES
|
Submit one claim for all Handle Control Groups removed from dealer parts stock. |
| *******Group 1******* | ||||||
0-48 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 1 | ||||||
| *******Group 2******* | ||||||
0-48 mo |
||||||
| NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |