PRODUCT SUPPORT PROGRAM FOR REPLACING CENTER CHAIN GUARDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CENTER CHAIN GUARDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS

Usage:

TEBE8861-00

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10Apr2019

U-221

A-188

D-196

O-203

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING CENTER CHAIN GUARDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
6628 7150		PS54033

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54033" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2021

PROBLEM

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The existing center chain guard top plate can separate from the base on certain AP500F, AP555F, AP600F, AP655F, AP1000F, and AP1055F Asphalt Pavers. If the existing center chain guard fails, it will exit the rear of the conveyors and disrupt the paving application.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
AP1000F	AC400100-00473
AP1055F	RLM00100-00109 TJ500100-00999
AP600F	AP600100-00211 D6F00100-00107 JA600100-00111 LR600100-00126
AP655F	45200100-00104 45300100-00104 47900100-00185 48000100-00157 65500100 MH600100-00445 ML600100-00120 P6500100-00127

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*****Group 2*****
AP500F	44900100-00153 50300100-00110 AF500100-00101 F5M00100-00109
AP555F	5F500100-00113 AP500100-00289 M4500100-00105 RBM00100-00102

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*****Group 3*****
AP655F	AC600100-00121

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5667836	GUARD AS
1	5667838	GUARD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5667840	GUARD AS
1	5667842	GUARD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5667831	GUARD AS
1	5667834	GUARD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.
The new center feeder guards are a direct replacement for the existing guards.
The paver will need to be raised and placed on blocks, or situated over a service pit.
The failed guards should be removed, the mating surfaces cleaned of asphalt, and the replacement guards should be installed. Use standard torque for all hardware.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-3000 hrs, 13-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-3000 hrs, 13-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-1000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1001-3000 hrs, 13-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 3 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.