PRODUCT SUPPORT PROGRAM FOR THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46169" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

This Revised Service Letter replaces the 22Mar2019 Service Letter. Changes have been made to the Parts Needed and Service Claim Allowances.

TERMINATION DATE

Qty

Rework all 446-9392 and 20R-3632 Transmissions in dealer exchange stock to the 525-3960 (MNY prefix) Transmission Arrangement. Use the required parts from the Parts Needed section for the rework required.

Submit one claim for all parts removed from dealer parts stock. 80 hours of labor and the required parts from the Parts Needed will be allowed for each dealer exchange transmission that is reworked.

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.