PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 785C, 789C, AND 789D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 785C, 789C, AND 789D OFF-HIGHWAY TRUCKS

Usage:

TEBE8813-01

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04Mar2019

(Revised 08Apr2019)

K30F
K318
Z850

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSPECTING THE A-FRAME ON CERTAIN 785C, 789C, AND 789D OFF-HIGHWAY TRUCKS
3268		PS90949

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90949" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 04Mar2019 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

31Mar2021

PROBLEM

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The 8X-8919 Support As may crack on certain 785C, 785D, 789C, and 789D Off-Highway Trucks. The cracking may lead to failure of rear axle housing support group and result in unplanned down time. The 8X-8919 Support As is commonly referred to as the A-Frame.

AFFECTED PRODUCT

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Model	Identification Number
785C	APX01470, 1825-1827, 1894, 1917-1919, 2044-2046, 2056-2057, 2205-2207, 2231-2236, 2241-2246
789C	2BW01748, 1750-1751, 1772-1773, 1821-1826
789D	SPD00489-00495, 497-499, 502-508, 511-512, 525-527, 530, 595, 604-605, 607-609

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Refer to Special Instruction, REHS9309, "Procedure to Inspect the Support Assembly on Certain 785C, 785D, 789C, and 789D Off-Highway Trucks". The chaplet locations apply to the top of the left-hand side support leg and the bottom of the right-hand support leg.

Repeat the inspection every 2000 service hours. Visually inspect during differential and final drive oil change service.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-40000 hrs, 0-144 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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