PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING FRAME ON CERTAIN 4.9M REACH 432F, 432F2, 442E, 444E, 444F, AND 444F2 BACKHOE LOADERS
Usage:
TEBE8764-00
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| 29Apr2019 |
U-251
A-208
D-222
O-227
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING FRAME ON CERTAIN 4.9M REACH 432F, 432F2, 442E, 444E, 444F, AND 444F2 BACKHOE LOADERS |
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| 6506 | PS54042 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54042" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2021 |
PROBLEM
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| The existing 3155385/">315-5385 Swing Frame Assembly can fail, in certain applications, on 4.9m reach 432F, 432F2, 442E, 444E, 444F, and 444F2 Backhoe Loaders. If the boom is allowed to contact the stops when fully raised while a hydraulic hammer is being operated, or if the machine is digging at full depth in hard ground, this may cause stress in the swing casting causing it to crack. The crack can be avoided by not performing these tasks. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 432F | LNR00150-00153, 155-156, 158-162, 164-165, 182-183, 187, 189-190, 196, 211-212, 214, 216-217, 221-225, 227, 229-232, 245, 248, 250-254, 256, 258-273, 278-291, 302, 319-321, 323, 325-326, 328-329, 331-353, 356, 358-361, 363-366, 369-380, 383-385, 388, 451-452, 457-459, 543-544, 546-549, 551-552, 554-558, 560-563, 565, 567, 569, 572-573, 575-581, 589-591, 594-601, 604, 606, 612-631, 633-635, 637-644, 660-662, 666-668, 670-680, 684, 689-691, 693, 695, 708-710, 714-716, 728-730, 732, 737, 741-743, 747, 750-754, 756-759, 770, 773-775, 779, 782, 785-790, 792-804, 806-807, 809, 824-826, 828-829, 831-833, 835-837, 854-858, 860-862, 864, 866, 868-879, 882, 892, 895, 898-899, 904-906, 908, 910-912, 914-921, 934-936, 938-950, 952-966, 969, 974, 979, 987-990, 995-1001, 1003, 1005, 1007-1009, 1012, 1016-1019, 1021-1022, 1027, 1031-1032, 1039, 1042-1056, 1058-1060, 1062-1063, 1065-1066, 1073-1076, 1078-1081, 1084-1087, 1089-1091, 1093, 1095-1107, 1110-1112, 1114-1115, 1123-1132, 1134, 1136, 1140, 1142, 1147-1149, 1151, 1162, 1164-1173, 1175-1179, 1182-1184, 1186, 1194, 1201-1203, 1205, 1207-1212, 1217-1230, 1250, 1254-1255, 1259-1262 PXR00150, 156-157, 173-192, 219-221, 264-265, 267-268, 276, 279-280, 290-291, 301, 373-374, 393, 395, 409-413, 441, 463-469, 475, 480-481, 483, 485-489, 499, 525, 527-528, 530, 536-539, 542, 544-547, 550, 553, 564, 568-569, 571, 574, 576, 578, 581-582, 592, 595, 598-599, 601-605, 657-659, 661-662, 665, 682, 694-696, 698, 757-759, 767, 772-774, 780-785, 816, 839-840, 842-844, 848-854 SEJ00151-00152, 161, 250, 261, 288, 290-292, 295-298, 361-366, 373-374, 377, 379, 381-382, 384, 398-404, 406, 408-409, 418-419, 486, 488, 490-491, 493-496, 499-500, 502-503, 506, 508, 510, 512, 515, 517, 519, 521, 525-526, 532-534, 537-541, 545-546, 549-553, 562, 564-573, 575, 578-587, 603-614, 643-644, 674-675, 678-679, 683-684, 690-691, 716, 720, 723, 727, 775-789, 792-796, 833, 835-838, 840-841, 847-848, 856 |
| 432F 2 | HWP00151, 154, 159-161, 163, 168, 210, 212, 231-232, 234-243, 248-251, 265, 270, 299, 302, 309-311, 314-320, 324-325, 327-328, 351-362, 369, 376, 398, 410, 429, 433, 436, 439-440, 461-465, 467, 477, 482, 491, 498-499, 516-518, 542-545, 548-550, 552, 563, 571, 575, 579, 583, 651-652, 664, 668-671, 703, 707, 712, 725, 729, 750-751, 754-755, 758-759, 761-767, 785-786, 799-806, 822, 840, 843-844, 852-855, 893, 896, 899-902, 907, 924, 933, 956-957, 959-962, 966, 1014-1015, 1042-1046, 1078, 1090-1091, 1106-1107, 1119-1121, 1139-1141, 1166, 1169-1170, 1174, 1176-1179, 1184-1187, 1200-1201, 1203, 1220, 1225-1226, 1232-1233, 1235, 1248, 1251, 1263-1268, 1270-1272, 1290, 1292-1293, 1299-1300, 1321, 1328-1329, 1341-1346, 1349-1350, 1364, 1385, 1388, 1402-1403, 1405, 1420-1422, 1435, 1450, 1455-1456, 1458-1459, 1476, 1478-1480, 1482-1485, 1495, 1497, 1508-1511, 1517, 1527-1528, 1538, 1543, 1549, 1551-1555, 1559, 1565-1566, 1569, 1573-1576, 1615, 1617, 1619, 1622, 1631, 1634-1635, 1647, 1655, 1666-1670, 1677, 1729-1731, 1751, 1753, 1755-1756, 1760, 1778, 1787-1788, 1790, 1800, 1805, 1814-1815, 1825, 1829-1830, 1832, 1835, 1838, 1845-1846, 1852-1856, 1859-1866, 1868, 1873-1875, 1881-1883, 1887, 1890, 1894, 1903-1904, 1907, 1909, 1917, 1921, 1925, 1928, 1934-1935, 1939-1940, 1945, 1947, 1955, 1957, 1965-1966, 1979, 1985, 1987, 1993, 1995-1999, 2012-2014, 2017-2018, 2041, 2043, 2047, 2049-2050, 2055, 2062, 2071, 2073, 2093, 2095-2097, 2109, 2112-2113, 2116-2117, 2127, 2129, 2131, 2134, 2138, 2140, 2143-2147, 2151, 2158, 2164, 2170-2171, 2175, 2189, 2201-2204, 2206, 2218, 2227-2234, 2244-2245, 2264-2266, 2282, 2288-2290, 2292, 2300-2302, 2307, 2310, 2313-2316, 2318-2320, 2328, 2332, 2335-2336, 2339, 2342, 2347, 2352-2353, 2370, 2372-2373, 2375-2377, 2379, 2381 LYJ00159, 163, 167-171, 173-175, 177-178, 190, 196, 229, 260, 262, 282-287, 292, 297, 308-315, 318, 357, 359, 378-379, 388-389, 409-411, 428-432, 460-462, 464-482, 520-524, 526, 540-541, 546, 550, 552-555, 560-562, 565-567, 570-575, 579-580, 583-585, 589-590, 612-615, 618-619, 621, 623-626, 633, 638, 643, 649, 651-652, 657, 660-661, 667-669, 672, 675-677, 679, 684, 697-699, 709, 711-712, 720-726, 729-730, 736-739, 741, 745, 751-759, 763-764, 766, 769-771, 776, 778, 780, 783, 786, 795, 798-804, 812-815, 818-819, 826-828, 832-837, 841-844, 846, 849, 853-855, 858-862, 867-881, 884, 887, 889, 893, 896-899, 902, 904, 909, 912-913, 915, 917, 932-946, 948, 951, 955-961, 963-975, 977-980, 985-987, 990, 993, 997-998, 1001-1003, 1008, 1010-1011 |
| 442E | EME00150-00261 |
| 444E | NBA00150-00417 |
| 444F | FBN00150-00151, 153-174, 177-184, 189-192, 194, 196, 198, 201-208, 210-219, 221-230, 232-237, 239-240 JXR00150-00151, 154-159, 161, 163-178, 180-183, 185-192, 194-195, 199-203, 209, 213-214, 217-222, 225, 230-239, 241, 243-244, 246-250, 252, 256-266, 268-269, 273-274, 276, 278-283, 286-289, 291, 298-302, 307-310, 320-321, 324-328, 333-341, 344-346 LJJ00150, 152, 184-205, 208-210, 213-240, 242-247, 265-267, 274-276, 278-281, 283, 285, 287-288, 290, 294-295, 300, 302-304, 306, 308-309, 318-319, 325-327, 331-335, 337, 339-340, 342-344, 350, 359-368, 373-396, 398-403, 405-406, 409, 417, 425-426, 432-433, 435, 438-446, 448-452, 454-455, 457-458, 468-469, 472, 480, 483-484, 490-507, 512 |
| 444F 2 | HWS00150-00153, 156-157, 163-167, 171-174, 176-187, 190, 192, 194-199, 201-214, 216-221, 225, 228-229, 231, 233-237, 240-243, 245-257, 268-271, 273-274, 276-282, 284-298, 302-306, 308, 310-311, 314-317, 319, 321-326, 329-332, 334-339, 344-353, 355-357, 360, 365, 367-370, 373-375, 378-391, 394-400, 402-411, 414, 416-434, 437-450, 452-457, 460, 462-467, 469-476, 479-483, 488-491, 493-497, 499-501, 503-511, 515-517, 520-521, 525-527, 529-531, 534-538, 540, 544-547, 549, 551-552, 554-556, 558-560, 562-563, 568-571, 579, 581-585, 588, 592-595, 599, 601, 604, 607, 609-610, 615-618, 620-622, 624, 626, 634, 636-638, 643-644, 646, 649-653, 655-661, 663, 666, 668-672, 676-677, 680-681, 683-688, 690, 695-698, 700-703, 706, 708, 711-712, 714-716, 718-725, 729, 731-732, 735, 737-740, 742-743, 745-748 LYL00150-00152, 156-159, 161-162, 164-165, 167-170, 172-174, 176, 196-197, 258, 295-296, 301, 332-333, 347-348, 361, 398-400, 404-406, 410-411, 419-420, 425, 429-430, 433, 437-439, 442-443, 445, 447, 449, 454-455, 459-460, 462-463, 465-468, 470-473, 475-481, 484-487, 495, 500-505, 510-517, 519, 522-524, 529-532, 534-550, 552, 554-558 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3155385 | FRAME AS-SWING |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| In the interim, if the existing swing casting fails, replace the existing 3155385/">315-5385 Swing Frame Assembly with the same part number. Refer to Image1. To avoid a repeat failure, discuss the application with the customer/operator. Avoid operating the machine in the following applications: 1. Hammering or scraping the bucket against a wall with the boom fully raised against the swing frame stops. 2. Digging with the boom fully lowered in very hard rocky ground (>4.6 meters below ground level). Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section". Refer to the Service Manual if/as necessary. |
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 |
| Image1 |
SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 7.5-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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