Usage:
19Feb2019 |
Priority | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND POSSIBLY REWORKING, THE ENGINE EMISSIONS FILMS ON CERTAIN 962M MEDIUM WHEEL LOADERS |
|
0375 7504 7557 | PI32990 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32990" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32990" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
COMPLETION DATE |
TERMINATION DATE |
31Aug2019 | 29Feb2020 |
PROBLEM
The existing emissions films may have been marked incorrectly, indicating an incorrect power rating, on certain 962M Medium Wheel Loaders. |
AFFECTED PRODUCT
Model | Identification Number |
962M | K8800251-00259, 261-279 |
PARTS NEEDED
Qty |
Part Number | Description |
2 | 3491176 | FILM-BLANK STK |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Locate the existing emissions films to inspect for an incorrect power rating. The existing emissions films are at Location (A) and (B) on the machine. Location (A) - The existing emissions film is located on the surface of the engine front housing cover at the rear end of the machine. Refer to Image1. Location (B) - The existing emissions film is located on the surface of the after treatment (CEM) supporting frame, on the left side of the machine. Refer to Image2. Refer to Image3 for an example of incorrect emissions films. - If the emissions films are marked with the 200.9 kW rating, the emissions films are correct, no further rework is required. - If the existing emissions films are marked with the 185.2 kW rating, the emissions films are incorrect, rework is required. Contact the Caterpillar EAME MWL Product Support team with the following information to request new 349-1176 Emissions Films: - Machine Serial Number - Dealer Code - Dealer Contact Name - Phone Number - Shipping Address for the new emissions films Upon receipt of the new 349-1176 Emissions Films, then complete the attached Rework Procedure to remove and destroy the incorrect films, then install the correctly marked 349-1176 Emissions Films at the same locations. |
Image1 |
Image2 |
Image3 |
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification: US Canada |