PRODUCT SUPPORT PROGRAM FOR INSTALLING GRADE CONTROL SOFTWARE ON CERTAIN 24 MOTOR GRADERS
Usage:
TEBE8737-00
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| 27Feb2019 |
U-95
A-68
D-77
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING GRADE CONTROL SOFTWARE ON CERTAIN 24 MOTOR GRADERS |
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| 7490 7610 7620 | PS46135 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46135" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 28Feb2021 |
PROBLEM
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| The existing software does not support the grade control feature on certain 24 Motor Graders. If the existing software is not updated the customer can not utilize the Grade Control feature on the machine. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 24N | E9Z00203, 206-207, 209-211, 213 N9Z00203 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 5688986 | SFWR GP-A4059 |
| 1 | 5746087 | SFWR GP-A4059 |
| 1 | 5746160 | SFWR GP-A2000 |
| 1 | 5746165 | SFWR GP-A5017 |
| 1 | 5746199 | SFWR GP-A2042 |
| 1 | 5746201 | SFWR GP-A3000 |
| 1 | 5746216 | SFWR GP-A4043 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to the Service Manual if/as necessary and see Service Magazine M0102811 for the upload and flash procedure and details. |
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SERVICE CLAIM ALLOWANCES
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0-12 mo |
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| NOTE: This is a 3.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Reference Service Magazine M0102811 for instructions |
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