PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE FILES ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE FILES ON CERTAIN 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE8806-01

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07Mar2019

(Revised 08Mar2019)

U-110

A-85

D-91

O-94

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE FILES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
3168 4808 7620 7610		PS46144

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46144" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 07Mar2019 Service Letter. Changes have been made to the Title.

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TERMINATION DATE

31Mar2020

PROBLEM

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New software files need to be installed on certain 797F Off-Highway Trucks. These software files improve high pressure fuel pump diagnostics, reduces fuel consumption by use of the hibernate idle or reduced low idle speed function, reduces engine overspeed during transmission shifts, enhances the ARC strategy, and enables a user-configurable body dump angle limit.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00141-00460, 462-509, 511-522, 525-559, 561-568, 570-572, 575-611, 613-659
797F XQ	WSP00100-00129

PARTS NEEDED

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Qty	Part Number	Description
1	5146879	SFWR GP-A4011 (VIMS Config)
1	5146880	SFWR GP-A4012 (VIMS Application Config)
1	5334115	SFWR GP-A4011 (VIMS)
1	5334116	SFWR GP-A4012 (VIMS Application)
1	5484807	SFWR GP-A1000 (Engine - HAA - 4x4)
1	5526122	SFWR GP-A4008 (Advisor)
1	5623682	SFWR GP-A3003 (Brake)
1	5623683	SFWR GP-A3001 (Chassis)
1	5740020	SFWR GP-A5003 (Transmission)
1	5742139	SFWR GP-A1000 (Engine - LRC)
1	5742140	SFWR GP-A1000 (Engine - Tier 2)
1	5742141	SFWR GP-A1000 (Engine - Tier 2 Custom)
1	5742142	SFWR GP-A1000 (Engine - HAA - 4x2)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Download a Product Status Report (PSR) via ET in both PDF and XML format before flashing software. Include them as an attachment with the SIMS entry.

2. Compare installed software with latest available software.

3. Download and install all software that is not already the latest available.

4. Download a Product Status Report (PSR) via ET in both PDF and XML format after flashing the new software. Include them as an attachment with the SIMS entry.

Note: Transmission calibration IS required if updating from 562-3684. If upgrading from 491-6722 or newer flash file, calibration is not required.

Note: Always use the latest software available. Sometimes the flash file part numbers are updated before the program terminates.

Note: Only one of the engine software files will be applicable for each truck. Use the correct file for your application and local emissions regulations.

Note: The 574-0020 Transmission File may not be associated with the machine serial number upon the initial release of the letter. These files can be found by using the part number search instead of the machine serial number search.

Note: If the machine is switching from a test engine file to a production file, an engine password will be required. Please ensure the engine team is available to provide the password prior to beginning the job.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-84000 hrs, 0-144 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%