PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS

Usage:

TEBE8842-00

Show/hide table

02May2019

R080
R083
R087

Show/hide table

Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS
1405 1207 1154		PS61409

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

Show/hide table

NOTE:

When reporting the repair, use "PS61409" as the Part Number and "777R" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31May2021

PROBLEM

Show/hide table

The existing accessory drive lip seal can fail on the engine on certain 793, 793B, 793C, and 793D Off-Highway Trucks. If the existing lip seal fails it can leak.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
793	3SJ00011
793B	1HL00016, 23, 42, 44, 55, 106, 126, 165, 246, 257-259, 272-273, 389-390, 399-400, 425, 436, 508, 514-515, 78008
793C	4AR00119, 125, 129, 160, 201-203, 205-206, 341 4GZ00107-00109, 118, 199 ATY00208, 240, 242, 949
793D	FDB00110, 177, 181-182, 205, 350-353, 357-358, 362-364, 426, 473-474, 486-488, 501, 503, 588, 590, 594, 600, 602, 606, 732, 781, 821, 823, 894-895, 986-987, 1001-1002, 1004-1005

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	2352484	SEAL-LIP TYPE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Replaced the accessory drive lip seal. Refer to the service manual if/as necessary.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-18 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 2.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Show/hide table