PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE8887-12
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| 11Mar2019 |
| (Revised 24May2019) |
U-119
A-92
D-97
O-100
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7606 7610 7620 753S 0372 7565 1000 7000 | PS46151 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46151" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 11Mar2019 (Revised 17May2019) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2019 |
PROBLEM
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| PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320 | 3XM02807 9KK00392 |
| 320B | 6CR01877 |
| 320C | AMC03775 ANB02849 PAB02164 |
| 320C L | SBN02415 |
| 320D | CXY00392 DHK00685 PHX01428 |
| 325D L | A3R00816 |
| 329D L | JHJ00288 WLT00329 |
| 330B | 6DR02092 9HN00120 |
| 330C L | CYA00963 DKY01423, 2372 |
| 330D L | MWP00900, 1477, 1707 |
| 336D 2L | ZCT00170 |
| 345B | 9CW00188 |
| 345B II LC-FIX | AGS02143 |
| 345C | PJW02222 |
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| *******Group 2******* | |
| 2384C | KB600366 |
| 320C | ANB00314 EGL00498 GNG03325 PAB03876, 5455, 6950 RAW00238, 303, 1287 |
| 320C FM HW | SAH01169 |
| 320C L | EAG00609 SBN00600 |
| 320D | A6F00768, 1174, 1376, 2012 AZR01003 BZP00432 FAL00383, 389, 1233, 2509, 2624, 5552, 6184, 7917, 8148, 8243, 8247, 8759, 8788, 9238, 9593, 9836, 10603, 10967, 11109, 11135, 11137 KGF04020, 5209, 6838, 7485, 8328, 8344, 9654-9655, 9778, 9827, 9834, 9837-9838, 9840, 9848-9849, 9852, 9857-9858 KHN00262 KLM00222, 224 MZD00213, 297, 420, 1126, 1179 PHX00183, 1225, 1521, 1698, 1907, 2055, 2084, 2297, 2314, 2390, 2410, 2580, 2662, 2725 |
| 320D 2 | DFM00188, 814, 826, 830, 844-845, 848, 854-855, 858-859, 873, 876-878, 900, 906, 923, 928, 935, 937, 943-944, 956, 961-962, 964, 975, 978-979, 989, 991, 996, 998, 1014, 1040-1041, 1084, 1094, 1107, 1113, 1123, 1128, 1130, 1132, 1135, 1137-1138, 1141, 1158, 1168-1169, 1202, 1211, 1224, 1236 KBS00135, 148, 157-158, 160, 162-165, 182, 185, 187 LCA00209, 252-253, 255-256, 262-264, 274, 281, 289, 322, 355, 389, 397-398, 549-550, 729, 733, 738, 742, 977-979 LMA00259, 281, 314, 387, 399, 407, 457-458, 472, 501, 506, 535, 541-542, 545, 568-569, 581, 584, 590, 608, 615, 638, 644-645, 648-649, 655, 731, 754, 780, 783-787, 791, 795, 798, 815, 819, 856, 867-868, 872, 885, 889, 915, 925, 931, 946-947, 950 MDJ00265, 289, 294, 312, 320, 487, 653, 657, 660-661, 665, 667, 741, 743 NBF00269, 273-274, 276-278, 291, 296-297, 303, 311, 314, 319, 321-322, 343, 355, 359, 365, 374-375, 401, 403, 410, 418 TDN00538, 548, 550-552 TMF00200, 212, 217, 219, 221, 230-231, 276, 279, 281, 285, 288, 297, 305, 321, 387, 408, 410, 428, 448, 485, 528-530, 535 YEA00541, 548-551 |
| 320D 2 OEM | H6R00111 |
| 320D 2GC | JFM00916, 939, 987, 1014, 1124, 1129, 1139, 1168, 1325-1327, 1331, 1342-1344, 1351, 1370, 1383, 1399-1401, 1415-1417, 1419, 1435 PFE00201, 208-210, 212, 214, 220, 222, 233, 237, 239, 247, 250, 252-253, 255, 263, 275, 280, 289, 295-296, 306, 313, 317, 319, 322, 324, 330-331, 339, 345, 350, 354, 357, 361-362, 366 |
| 320D 2L | KHR00171, 175, 203, 209, 211, 213, 223, 257, 265-266, 384, 399, 404, 412, 423, 432, 441, 445, 457, 487, 491, 501, 530, 534, 546, 555, 557 NBT00182, 206, 213, 219, 240, 247, 258, 297, 304, 308, 324-325, 330-331, 339-340, 343, 348, 359, 419-420, 426-427, 435, 439, 463, 481, 488, 490, 493, 522, 537-538, 579, 583, 585-586, 593, 597-598, 601, 605-606, 625, 629, 669, 674, 744, 753, 768, 798, 805, 827, 845, 859, 862-863, 868-871, 876, 879, 882, 900, 910-911, 920, 932, 939, 952-953, 958-959, 961, 963, 966, 970, 976, 985, 989, 999, 1003, 1007, 1018, 1031, 1042, 1047, 1049, 1051 PBB00178, 190, 193, 195, 197, 200-201, 217, 220, 245, 247-248, 254, 257, 261, 264, 271, 283 RAR00311, 327, 331, 333, 336, 523, 530, 704, 717-718, 748, 783-784, 786-787, 858, 1014, 1028, 1086-1087, 1165, 1236, 1264, 1769, 1771-1772 SDZ00298, 311-312, 323, 346, 357-358, 360, 365, 372, 377, 385, 387-389, 397-402, 407, 413-414, 418-419, 427, 471-472, 480, 493, 496, 498, 501, 514, 525, 530, 540-541, 550, 561, 569, 577-578, 596, 598-599, 611-612, 619-620, 630, 665, 667, 670, 673, 676, 688, 693, 696-697, 703-707, 716, 723-724, 731, 739, 760-761, 767, 769-771 |
| 320D FM | BW200150, 177, 179-180, 193, 195-196, 199, 202, 206, 209, 221, 252, 272, 276, 284, 286, 299 CY200154-00155, 157-160, 164, 166-167, 169, 172, 175, 177, 190-191, 197, 201, 205-206, 208, 214, 216, 231-232, 235-236, 239-242, 244-245, 251-254, 259, 272 |
| 320D FM HD/LC | BZF00207, 228 |
| 320D FM HEEL | GKS00306, 372, 378, 386, 396, 401, 415, 421, 442, 444-445 |
| 320D FM HW | EAX00394, 422, 434, 460 |
| 320D FM LC | BWW00154, 186, 279, 282, 290-292, 329, 331-332, 334-335, 338, 341, 343 CYZ00409, 421, 429, 431, 438-439, 451, 460 |
| 320D L | A8F00979, 2098, 2115, 2140, 2399, 2591, 3478 GDP00313, 695 KZF00174 SPN00192, 226, 303, 1210, 1464, 1716, 1723-1724, 1726 TDH00401-00402, 407, 413-418, 430-431, 442-443 |
| 320D LRR | DHE00209 EJT00141 HJC00146, 149-150 XCK00405 |
| 320E L | REE00218, 235, 237, 239, 241, 243-244, 246, 248, 253, 314, 438, 440, 443, 445, 447, 470, 475, 484, 493-495, 497-498, 504, 506-507 TNJ00274, 334, 344, 354, 374, 380, 398, 406, 408, 416, 441, 449, 451-452 WBK01817, 1825, 1829, 1896, 1938, 1955, 1974, 1979, 2004, 2021, 2031, 2037, 2039-2041, 2043, 2047-2048, 2050, 2055, 2060, 2065, 2323, 2330, 2414, 2419, 2422, 2424-2425, 2433, 2435, 2461, 2469-2471, 2473, 2476-2477, 2484, 2486, 2488, 2490-2495, 2498, 2503-2505, 2508-2509, 2518, 2524, 2529, 2534, 2540-2541, 2554-2555, 2560, 2565, 2569, 2600, 2612-2613, 2649, 2655, 2657-2658, 2664-2665, 2668-2669, 2673, 2691, 2717, 2724, 2727-2728, 2732, 2737-2739, 2743-2744, 2747, 2749, 2751, 2757, 2771, 2773, 2775, 2777-2778, 2784, 2787, 2789, 2803, 2805-2806, 2810, 2812, 2820, 2826-2827, 2831, 2838, 2843, 2846, 2859, 2862, 2886-2887, 2892, 2895, 2898, 2900-2902, 2912, 2914, 2916, 2921, 2923, 2928, 2941, 2949-2951, 2954, 2962, 2969, 2974-2975, 2977-2978, 2988-2989, 2996-2998, 3005, 3011, 3026, 3029-3031, 3034, 3037-3038, 3044, 3055-3056, 3058, 3071-3072, 3075, 3090, 3096, 3101-3102, 3105, 3111, 3113, 3120, 3129, 3146, 3154, 3161, 3172-3173, 3175, 3181, 3191, 3194, 3197, 3230, 3238, 3243-3245, 3252-3253, 3257, 3259-3260, 3263, 3267, 3269, 3285, 3288-3289, 3311, 3318, 3327, 3331, 3344, 3364, 3368, 3377, 3381, 3397, 3400-3401, 3407, 3424, 3437, 3451, 3456, 3458, 3466, 3472-3473, 3475, 3479-3480, 3496-3498, 3503, 3514, 3516, 3519-3520, 3523, 3527, 3536-3538, 3540-3541, 3547, 3559, 3590, 3593, 3595, 3597, 3599-3600, 3605-3606, 3608-3609, 3616, 3628, 3652, 3661, 3667-3668, 3675, 3677, 3679-3680, 3682-3684, 3686, 3689-3690, 3696, 3708, 3711-3712, 3725-3726, 3729-3732, 3737, 3740, 3743, 3745, 3749, 3757, 3764-3765, 3772-3774, 3776, 3791, 3796, 3800-3801, 3803-3804, 3806, 3811-3812, 3815, 3817-3818, 3823, 3825, 3829-3831, 3841, 3844-3845, 3847, 3849, 3858, 3860, 3870-3871, 3882, 3885-3886, 3893, 3900-3901, 3910-3915 |
| 320E LRR | TFX00238, 404, 779, 785, 816, 822, 824-826, 829, 834-835, 860-861, 866, 870, 874, 882, 898, 901, 913-914, 918, 937, 944, 978, 984, 1080-1081, 1089-1090, 1094, 1098-1100, 1104, 1114, 1123, 1126, 1129, 1132-1133, 1135, 1142, 1147, 1153, 1159, 1171-1172, 1178, 1182, 1185, 1190, 1197, 1207, 1209, 1211-1212, 1217, 1224, 1230-1231, 1234-1235, 1259, 1266-1267, 1269-1270, 1273, 1275, 1292, 1297, 1301, 1304, 1315, 1317-1318, 1324-1326, 1333, 1340, 1345, 1354, 1358, 1365-1366, 1370, 1373, 1376, 1379, 1381-1383, 1389, 1392, 1398, 1403, 1408-1410, 1412, 1417, 1419, 1421, 1423, 1425, 1428, 1431-1432, 1442, 1446, 1448, 1450, 1452, 1459, 1480, 1482, 1488, 1491-1492, 1496, 1498-1499, 1501, 1508, 1511, 1513, 1516 |
| 321D LCR | KBZ00161, 174, 214-215, 217 MPG00133, 571, 764, 781, 855, 888, 966, 1024, 1088, 1120-1121, 1134-1135, 1142, 1144, 1152, 1157, 1164, 1166, 1168-1169, 1179, 1184-1185, 1187, 1205-1207, 1216, 1219, 1222, 1231, 1236, 1247, 1249-1252, 1259-1260, 1268, 1273-1275, 1277-1278, 1284, 1286-1287, 1291-1292 NAS00174, 210-211, 263, 269, 293, 298, 301, 427, 445 TXA00197, 223 |
| 322C | FED00352 |
| 323D 2L | JEG00142, 155-156, 169, 205-206, 208, 242, 250-251 KBX00163, 165, 173-175, 177, 179-180, 182, 189 KCE00352, 386, 408 PJP01176 XBK00146-00147 |
| 323D L | JLG00428 LFL00170, 199, 275, 706, 709, 713, 717, 734, 744 ZMF00195, 260, 271, 275, 278-279, 292, 312, 317-318, 323 |
| 323D LN | CYD00452 RAC00453, 459 |
| 323D SA | NES00250 SED00428 |
| 323F L | XCF00186, 189, 194, 198-200, 203, 214-215, 218-219, 221, 224-226, 230, 234-235, 244, 249, 252, 254, 256-258, 260, 262, 269-270, 272, 277-278, 280-282, 284-285, 288, 294-295, 298-299, 305, 307, 311, 315, 317, 326, 333-335, 339, 347, 352, 354-355, 357, 359-361, 367, 370-372, 381-383, 387, 393, 395, 401, 403, 409, 412, 414, 422, 434, 443, 448, 455, 461, 467-468, 476, 479-480, 482, 490, 497, 501, 508, 512, 522, 525, 538, 540-546, 548-552, 556, 558, 567, 573-574, 581-582, 588, 593, 595, 599, 607-608, 612, 630, 635-636, 658, 660, 667, 669, 676, 678, 680-681, 683-685, 687, 695, 697, 700, 703, 707-708, 711, 713, 717, 750, 760, 766, 772-773, 775-777, 779-780, 782, 786-788, 807, 809-810, 812, 830, 846, 848, 852, 854, 864, 868, 884-885, 891-892, 894-895, 903, 907-909, 913, 916, 918 YEJ00128-00129, 132, 138-141, 143, 148, 153, 156-157, 160, 162, 168, 175, 177, 179, 184, 187, 189-194, 196, 201-202, 207, 213, 216-218, 226, 228-233, 235-238, 240, 242, 250-251, 254, 259-260, 270-271, 273-274, 277-280, 283, 285, 288-290, 293-294, 296-297, 305-308, 310, 312, 317, 324, 327-328, 333, 335, 337, 341, 346, 348, 352, 354, 356, 358, 363 |
| 324D FM | JKR01553, 1555, 1576, 1580, 1583, 1585, 1588, 1593, 1595-1598, 1603, 1606, 1611, 1613-1615, 1618, 1628 |
| 324D FM HEEL | JLS01466, 1472, 1570, 1578, 1584, 1606, 1610, 1624, 1636 |
| 324D L | DFP00586, 650, 1386, 1390 GPK00189, 306, 310, 331 JAT00272 JJG00593, 603, 608, 673, 874, 987, 1053, 1058, 1060, 1190, 1203, 1243 PYT00107, 288 |
| 324D LN | EJC00459 |
| 324E L | PNW00269, 1109, 1183-1184, 1186, 1212-1213, 1220, 1222-1223, 1241-1243, 1245-1246, 1248, 1250, 1253-1257, 1260, 1293, 1315, 1317, 1320, 1345, 1352, 1354, 1359, 1367, 1376-1377, 1386, 1395-1399, 1408, 1411, 1413, 1416, 1422, 1428, 1439, 1441-1442, 1470, 1477, 1486, 1488, 1511, 1534, 1540, 1545, 1562, 1590, 1602, 1610, 1612-1613 |
| 325C | BFE01035, 1771, 2122 BMM00740 CRB01632 CSJ00477 |
| 325D | GBR00137, 179 PKE00576 SCR00511 |
| 325D FM | C7K01482-01483, 1488, 1490, 1494 |
| 325D FM BUTT N | C9M01667-01668, 1670, 1674, 1690 |
| 325D FM HEEL | C8L01403, 1604, 1612, 1628, 1630, 1632-1633, 1635, 1642, 1648, 1652-1653, 1656, 1659-1661, 1679, 1685, 1688, 1695 |
| 325D L | A3R00230, 556, 565, 602, 1092, 1129, 1160-1162, 1257, 1322, 1377 ERK00213 LAL00520 PAL00392 |
| 325F | XAA00179-00180 |
| 326D 2 | REC00165, 167, 177-178, 195, 212 |
| 326D 2L | MGW00285-00286, 288 MZH00257-00258 NBX00129, 134, 140, 145, 148-150 |
| 326F L | WGL00180, 186, 191-195, 204-205, 211, 226, 230, 233-235, 237, 240, 242-244, 246-248, 251, 259-260, 262, 266, 274-275, 278-281, 283-284, 287, 289, 292, 296, 299, 303, 307-309, 311, 313-314, 321-322, 324, 330, 334, 340, 344-345, 349, 359, 362, 373, 377, 380, 409-410, 414, 418, 430, 438, 440-441, 443-444, 447, 453, 460, 462, 464, 473, 475, 478, 491, 501, 510, 514, 516-518, 520, 522, 524, 531, 540, 542, 544-545, 555, 557-558, 562, 565, 571, 577-578, 580, 583, 585, 589, 596, 600, 615, 619, 623, 629, 635, 639, 643, 646, 648, 651-652, 656, 660, 662, 670, 673, 677-678, 684-687, 689-690, 692, 696-697, 703, 706, 719, 721, 723, 730, 732, 738-739, 743 |
| 328D | GTN00376, 405, 407, 491, 519, 559 MKR00269 |
| 328D LCR | RMX00212, 235, 277, 418, 459, 774, 778, 808, 831, 845, 849, 855, 858, 894, 905, 917, 931, 979-980, 985, 991, 993, 997, 1002, 1014-1016, 1029, 1032-1033, 1035, 1058, 1066, 1077, 1081, 1083, 1098-1100 SWF00252 |
| 329D 2L | THW00309, 340, 354, 356, 364, 405, 426, 435-436, 512 |
| 329D L | DJF00527, 573, 665, 709, 741, 776, 803, 1103 JHJ00349, 371, 423, 481 MNB01048, 1688, 1699, 1726, 1745 TPM00241 TZL00264, 497, 552, 565, 575, 578, 639, 649 YFW00305 |
| 329D LN | EBM00163, 341 SCY00258 |
| 329E L | PLW00229, 856, 1394, 1449, 1482, 1515, 1716 TST00307 ZCD00309-00312, 315, 321, 323, 329, 333, 355, 359, 364-365, 368-369, 371, 403-407, 410, 421, 425, 427, 429-430, 433-434, 437-438, 445-446, 449-450, 453, 458, 460, 462, 479, 502, 508, 589, 593, 596, 598, 601, 604-608, 611, 613-614, 616-617, 619, 623-624, 627, 633, 637-638, 640-641, 651, 654, 660-661, 670, 675-676, 695-696, 714-715, 725, 729, 732, 735-736, 738, 762-763, 765, 767, 769, 782, 800, 808, 811, 813, 816, 818, 820 |
| 329F L | ERL00115, 118, 125, 130, 138, 142, 151, 160-161, 165, 169, 172, 179, 181-182, 185, 187-189, 196, 199-202, 208, 213, 218-219, 228, 244-245, 256-257, 259, 271, 274, 280, 282-284, 288-289, 294, 300-301, 303, 308, 319, 321, 326, 334, 339, 342-344, 348, 351, 354, 359, 361-362, 369, 371-372, 374-375, 377, 386, 388, 390, 396-401, 404-405, 411, 416, 418, 420, 422, 427-428, 430-431, 433-434, 438-440, 442, 444, 447, 452, 454, 460-462, 465, 467, 469-470, 475-477, 483, 488, 507, 509, 512, 519, 522, 524-525, 528, 530, 540, 543-546, 548, 550-551, 553, 557, 562, 565, 569, 573, 577, 579, 582, 585-586, 593, 618-619, 622, 624, 631-633, 639, 644, 646, 653, 656, 662, 666, 673, 682, 689, 693, 695, 706, 716, 718, 720, 730, 733, 735, 738-739, 741-742, 750, 754, 765, 769, 773, 778, 785, 794, 801-803, 806, 812, 814, 826-829, 834, 841, 843, 845, 847-848, 854, 858-859, 861 |
| 330C L | DKY01721, 2919 |
| 330D | FFK00398 GGE00811 NBD00243, 522, 665 |
| 330D 2L | PTE00183, 188-189, 192-193, 197, 199-201 SZK00184, 187, 278, 334, 415, 417-418, 422-424, 428, 440 |
| 330D L | B6H00163 JLP00690, 794, 810 MWP00423, 563, 1006, 2468, 2494, 2781, 3316 |
| 330F L | MBX00152-00154, 157 |
| 335F | KNE00188-00189, 193, 195, 199, 202, 214, 220, 228, 235-236, 238, 242-247, 250, 254, 259, 264, 266-268, 274, 276, 279-280, 284, 291, 306, 308-309, 311, 321, 324, 329-330, 334, 336, 338, 342, 345-346, 348, 357, 361, 366-367, 369-370, 375, 379-380, 383, 391, 400, 405, 413, 417 |
| 336D | KKT00141 PGW00196 |
| 336D 2 | TLY00166, 170, 176, 187, 198, 201-202, 209, 220, 226, 228, 233, 237, 241, 245-246, 257 |
| 336D 2L | ELR00162, 192, 194, 196-197, 225, 231, 252, 255, 267, 271, 277, 282, 287, 290, 298, 306, 309, 319, 326 FAR00195-00199, 205, 211, 213, 216, 229, 234, 240, 242, 266, 273, 277, 291, 296, 298, 304, 310-311 LAM00206-00209, 213-214, 216-217, 222-223, 230, 234, 237, 239-240, 245, 249-250, 252-253, 257, 273, 276-279, 282, 287-289, 294, 297, 299-301, 305, 311, 315-316, 318-319, 322-324, 332, 335-336, 340, 344, 354, 357-360 XBH00188 YCF00377 ZCT00167-00168, 197-198, 200-201, 203-204, 226-227, 231-232, 235, 246, 253, 255, 272-273, 297, 309, 312, 314, 316, 320-321, 330, 342, 344, 353, 356, 359-360, 362, 368, 374, 389, 398, 401, 434-435, 449, 469, 474, 479, 495-496, 499, 502, 506, 509-510, 517, 520, 523-524, 529, 531, 537, 561, 566, 568, 579, 582-583, 587, 594, 596, 610, 616, 635, 638, 643, 646, 670-671, 673-674, 681, 683, 693, 695-697, 708-709, 716, 729, 744, 747-748, 752, 755-756, 772, 778-779, 781, 786, 788, 797, 799-800, 803, 805, 821, 837, 842-843, 848, 850, 863, 869, 890, 892-893, 901, 933-934, 937, 939-940, 956, 964, 969-970, 972, 977, 979-980, 988-989, 994-995, 1000, 1002, 1009, 1022-1023, 1026, 1028, 1030-1031, 1037, 1048, 1053-1054, 1066, 1068, 1076-1077, 1086, 1088, 1091-1092, 1101, 1105, 1109, 1112-1113, 1121 |
| 336D 2LH | NAH00186-00189, 192, 194-196, 199-200 |
| 336D 2LOEM | GGH05001 |
| 336D L | J2F00269-00270, 717, 982 KDJ00302, 311 M4T00406, 908, 935, 1263, 1303, 1709, 2157, 2270, 2496, 2617, 2630, 2685, 2710-2711, 2715, 2717, 2728, 2730, 2740, 2746, 2750, 2752, 2754, 2756, 2759, 2762, 2774, 2776, 2789, 2822, 2824, 2837, 2850, 2857 PPN00355 PRF00390, 742, 836, 916 W3K00202, 263, 312, 399, 473, 478-479, 510, 566, 576, 609, 691, 703, 867, 1104, 1512, 1576 WRK00208, 225, 346, 449 |
| 336D LN | MYG00159, 185, 375 |
| 336E L | BMH00165-00166, 168, 171, 175, 180-181, 185, 193-194, 196, 203 BZY00144, 229, 274, 363, 729, 744, 848, 859, 1064, 1176, 1210, 2521, 2525, 2536, 2543, 2558, 2563-2564, 2569, 2571-2573, 2580, 2585, 2588, 2594, 2601, 2605, 2608-2609, 2614, 2620-2621, 2626, 2634-2635 DPX00113 FJH00706, 749, 753, 770, 774, 779, 781, 787, 815, 818-819, 821, 842, 857, 898, 900-901, 905, 915-916, 918, 926, 937, 941, 950, 966, 968, 972, 975, 977, 980-982, 984, 991, 993, 998, 1000, 1005, 1007-1008, 1010, 1032, 1037, 1045, 1079, 1081, 1101, 1119, 1121, 1131, 1133-1135, 1143, 1148, 1156, 1171, 1176, 1179, 1187, 1193, 1200, 1213, 1247, 1279, 1282, 1286, 1292, 1294, 1296, 1309, 1313, 1321-1322, 1358, 1404, 1414, 1447, 1450, 1454-1455, 1470, 1474, 1498, 1522, 1525, 1536, 1558, 1606, 1613, 1639, 1678, 1682, 1685, 1735, 1747, 1789, 1794-1796, 1800, 1803, 1807, 1854, 1882 JRJ00352, 368, 380, 386, 391, 412-413, 420-421, 423, 428, 449-450, 453, 458, 472-473, 478, 481, 492, 501, 508 YCE00505 YEP00230, 250-251, 260, 541, 543 |
| 336E L H | RZA00465, 625, 673, 688, 691, 693, 695, 769, 777, 780, 785, 792-794, 798, 800, 817, 819-820, 824, 826-827, 840, 851-852, 863, 892, 896, 904, 914-915, 918, 923, 925, 945, 948-950, 952-953, 956, 962, 965, 969, 972, 975-976, 989, 1002, 1012, 1029, 1056, 1059-1060 |
| 336F L | RKB00256, 258-259, 263, 276-277, 284, 301, 303, 317-318, 321, 345, 354, 370-371, 373, 376, 380, 383, 391, 397, 413, 420-423, 426, 429, 435, 437, 452, 454, 457, 459, 463, 469, 479, 499, 501, 508, 523, 532, 536, 540, 543, 549, 555-556, 558, 560, 569, 577, 582-584, 586, 601-602, 628, 657, 660, 667, 675, 684, 689-690, 707, 711, 714, 719, 721, 728, 733-734, 745-746, 749, 752, 754-755, 763, 765-766, 783, 788, 793, 795, 800, 803, 819, 824, 847, 856, 861-862, 864, 867-868, 871-872, 887, 892, 896-897, 900-901, 907-908, 910, 912-913, 915, 917, 923-924, 929-934, 941, 948, 950, 957, 959, 961-962, 965-966, 976, 983, 985-988, 996-997, 1000, 1004, 1006, 1009, 1012-1013, 1015, 1018, 1026, 1028-1029, 1037, 1039, 1046, 1050-1051, 1058-1059, 1062, 1064-1065, 1074, 1077, 1087, 1093, 1096, 1100, 1105-1106, 1109, 1111-1112, 1118-1119, 1122-1123, 1128-1129, 1133, 1137, 1141-1142, 1146, 1148, 1151, 1153-1154, 1160, 1166, 1171, 1173, 1183, 1194-1195, 1198-1199, 1215, 1225, 1234, 1239, 1251, 1256-1257, 1263-1264, 1267-1268, 1271, 1273, 1275-1276, 1278, 1285, 1287, 1292, 1296, 1305, 1308, 1313-1314, 1318, 1324-1325, 1331, 1333, 1335, 1344, 1347, 1351, 1363, 1367, 1370, 1373, 1377, 1382, 1390, 1392-1393, 1403, 1406, 1408, 1411, 1413, 1423, 1425, 1428, 1433, 1437, 1440, 1443-1444, 1452, 1502-1503, 1510-1511, 1521, 1528, 1532, 1536, 1541-1542, 1551-1552, 1557, 1561-1562, 1571, 1578, 1587, 1595-1596, 1602, 1611-1612, 1624, 1628, 1630, 1635-1638, 1642-1644, 1650-1651, 1654, 1658, 1660, 1662-1664, 1667, 1669, 1672-1673, 1677, 1679, 1681-1682, 1684-1687, 1690, 1692-1693, 1695-1699, 1701, 1704-1705, 1707-1709, 1711, 1715, 1728-1730, 1734, 1736-1737, 1742, 1745-1746, 1749-1751, 1755, 1758-1759, 1763, 1765-1766, 1769, 1771-1773, 1779, 1782-1783, 1786-1787, 1790-1791, 1793, 1795-1799, 1802-1804, 1806-1807, 1812-1813, 1823, 1825-1826, 1829, 1832, 1835-1836, 1840-1841, 1844-1845, 1854, 1866, 1868, 1870, 1878, 1882, 1893, 1895-1896, 1904-1905, 1907, 1909, 1911, 1913-1915, 1917-1918, 1920-1924, 1927-1933, 1937, 1940-1942, 1946, 1949-1950, 1953, 1957, 1961-1962, 1964, 1966, 1969-1970, 1978, 1982-1983, 1995, 2000, 2020, 2024-2025, 2030, 2044-2045, 2048-2049, 2060, 2062, 2064, 2067, 2072, 2078-2079, 2081-2082, 2084, 2094-2095, 2102, 2109-2110, 2113, 2115-2116, 2118, 2124, 2150, 2154, 2168, 2170, 2188-2191, 2198, 2217, 2224, 2230 SSN00199-00200 TZA00184-00185, 187, 189-190, 192-193, 196, 209, 214, 218, 220, 223, 231, 238-239, 248-249, 252-254, 260, 263, 265, 267, 269, 271-272, 276, 278-279, 281, 285-286, 289, 294, 306, 314, 317-318, 323, 327-330, 336, 339, 343, 349, 356, 358, 371, 376, 385-386, 391, 393-394, 397-398, 406, 413, 416, 427, 429, 432-435, 440, 444, 449, 452, 454, 465, 467, 474, 476, 483-484, 491, 493-494, 499-500, 502, 506, 511-512, 517-520, 522, 538, 547, 554, 570, 574, 576 |
| 336F L OEM | B3900110 |
| 336F LXE | DFY00138-00140, 145-146, 149-152, 156, 158-159, 162, 165, 167, 169-170, 173, 178, 212, 233-235 LTP00182, 185, 187, 189, 192, 195 |
| 345B II LC-FIX | AGS01608, 1994, 2487 |
| 345B L II | CCC01367 |
| 345C | ESD00226 PJW01432, 1832, 2344 |
| 345D L | EEH00300, 409, 443, 471-472, 497, 552, 557-558, 565-566, 634, 673, 685, 693, 700, 708, 953, 1022, 1069, 1076, 1106, 1110, 1120, 1139, 1218 RAJ00280, 285, 294, 348 RGG00231 YEE00499 |
| 345D LC-VG | LKY00317 |
| 349D 2L | TAH00476, 497-498 XAC00157, 161, 163-164 YAE00208, 210, 212, 223, 225, 233, 237 |
| 349D L | FLA00186, 197 JGB00621, 872, 925, 966, 988, 996 WTD00202, 220 |
| 349E L | ETC00162 KFX00207, 489, 493, 495, 501, 505, 518, 526, 562, 571, 576, 587, 596, 602, 611, 615, 622, 638, 644, 695 MPZ00227, 362, 382, 432, 536, 545, 593, 682, 704, 754, 774-775, 777, 781-782, 786, 789, 793, 806, 811, 814 TFG00281, 593, 623, 706, 724-725, 767, 817, 922, 1001, 1007, 1009-1010, 1022, 1025, 1027, 1031-1032, 1038-1039, 1057, 1059-1061, 1063, 1079-1081, 1090, 1094, 1099, 1104-1105, 1109, 1112 |
| 349E LC-VG | DGE00343-00344, 349, 354, 358, 360, 362 KCN00264, 334, 338, 343, 349-350 |
| 349F L | BZ200159, 168, 176, 178, 180-181, 190, 193-194, 201, 211, 220-221, 223, 228, 232, 235, 237-238, 244, 248, 256-257, 263, 272, 297, 299, 304, 308-310, 328-329, 350, 352, 356, 366, 368, 374, 376, 381, 386-387, 390-391, 397-399, 402-403, 408, 412-413, 417, 420, 422, 425, 429, 435, 438, 443-444, 454, 459-461, 463, 465, 469, 472, 475, 479, 485, 489, 494, 496, 500, 506, 510-511, 513, 518, 522, 526, 528, 530-532, 534-536, 538, 540-542, 550, 552-564, 567-569, 571-576, 578, 580, 582-585, 588, 590-591, 593, 595-606, 609-610, 613-616, 618-620, 622-627, 629, 631-649, 651-657, 659-669, 671, 673-674, 676-677, 679-681, 683-685, 687-690, 692, 694-704, 706-716, 718-720, 722-728, 730, 732-735, 737, 740-745, 747, 750-751, 758, 769-770, 772-773, 775-783, 785-796, 798-802, 804-806, 808-810, 812-813, 815-816, 818-819, 823-824, 828-829, 831-832, 834, 838, 841-842, 844-850, 853-854, 856, 858, 861-862, 872, 878, 881, 884, 903, 910-911, 913 HPD00105, 107, 116, 121, 123, 127, 131, 134-135, 137, 142-143, 147-148, 152-153, 155-156, 164, 174, 177, 181, 185, 187, 192, 195, 198, 200, 203, 207, 213, 218, 222, 224, 231, 233, 235-236, 238, 247-248, 254, 256, 263-264, 271, 275-276, 279, 283-284, 286, 289-291, 294, 298-300, 305, 309, 312, 318-321, 323, 327, 336, 338, 340, 345, 349, 353, 355, 358, 364-365, 374-375, 378-379, 381-382, 385-386, 388-390, 397, 399-405, 417, 421, 435, 438, 441-444, 449, 459, 464, 469, 471-472, 474, 476, 481, 490, 497-499, 502, 505-507, 509-510, 512-513, 515, 517-518, 520, 524-526, 533-534, 537-538, 540, 544-545, 547, 552, 560-561, 573, 577-578, 580-581, 584-586, 588-589, 592-594, 596, 598, 606, 610-612, 614, 616-617, 621-622, 628-629, 634-635, 647, 650, 656-657, 663-666, 676, 678, 682, 686, 688, 697, 703-704, 708, 710, 712-713, 716, 719, 724, 728, 731, 733-736, 742, 746, 748-749, 751-753, 755-756, 758, 760, 762, 765, 767, 770, 781-782, 785, 791-792, 798, 800, 802-804, 806, 810-811, 813, 815-816, 829-830, 832-833, 836-837, 851, 861-862 KEA00167 |
| 352F (VG) | A9J00255, 258, 263, 268-269, 273-274, 277-278, 281 KBP00206 YEG00202, 204, 211, 216, 220, 222, 226-228, 233, 235, 238-239, 241, 244, 255 |
| 365C L | MCS00330, 400, 427, 503 MCY00493, 524 |
| 374D L | PAP00130, 262, 313, 336, 346-348 PAS00491, 525, 681, 787, 792, 805, 940, 957, 975 PAX00456 |
| 374F | MFL00249 |
| 374F L | DNM00210, 218, 221-222, 240, 245, 253, 256, 269, 281, 291, 293-295, 297, 302, 312, 320, 323, 330, 336, 339-340, 348, 359, 367, 376, 379, 383, 386, 394, 396-398, 401-409, 416, 419-420, 426, 429-432, 445-446, 450-451, 455-459 |
| 385B | CLS00209 |
| 385C L | EDA00250 SBE00271, 304 |
| 390D L | WAG00286 WBT00246, 315 |
| 390F | GAY00184, 205 HJD10012-10013 HSM00284, 299 |
| 390F L | MGF00172, 189, 194, 202, 209, 219-220, 231, 238, 247, 258-259, 262, 267, 278, 282, 284, 286, 291, 293-296, 302, 308, 311, 313-314, 319, 322-323, 329, 332, 334, 336, 338 |
| 390F OEM | PT700102 |
| 521B | F7B00322, 346, 358, 373, 381, 392, 408, 412, 422, 426 |
| 522 | 52200272 |
| 522B | F7C00287, 292, 302, 305, 312, 344, 359, 366, 370, 374 |
| 525C | 52500784, 804, 820, 830, 1114, 1121, 1160, 1291, 1305, 1341, 1418, 1469, 1489-1490, 1492, 1494, 1548-1550, 1662, 1666, 1715, 1846, 1866, 1871, 1894, 1918-1919, 1946, 1953, 1986, 2015, 2017-2018, 2022, 2030, 2033 |
| 525D | 2L500106 GKP00106, 154, 162, 169, 171, 183, 192, 206, 231, 240, 248, 250-251, 258, 268, 285, 293, 295, 312, 347, 352, 362, 379, 384-385, 390, 392, 396, 399, 411, 416, 418, 427, 432, 434, 436, 445-451, 457-458 |
| 535C | 53500613, 750 |
| 535D | 3L500114, 127 MTP00125, 153, 192, 218, 226, 235, 244, 260, 287, 304, 308, 327-329, 331, 333, 339, 341, 343, 345, 356-357 |
| 541 SERIES 2 | F7D00240 |
| 545C | 54501188-01189, 1231, 1247 |
| 545D | 4L500105, 111, 127, 130, 147, 152, 156-157 KGP00120, 128, 134, 144, 166, 179-180, 194, 219, 224, 226, 234, 241, 244 |
| 552 SERIES 2 | F7G00195, 212, 218-219, 223, 227-228, 232, 235, 242, 244, 246-247, 257 |
| 553C | W5300134 |
| 555D | 5L500107 PGY00107, 111, 133, 150 |
| 559C | KAS00259, 294, 330, 337, 374, 376, 379, 390, 420, 441, 448, 460, 462, 496-497, 504-505, 510, 518-519, 526, 533, 537-538, 540, 542, 544, 547 KB400102, 117-118, 123, 126, 142, 169, 183, 218, 223, 245, 257, 270, 282, 285, 287, 290, 297, 308-309, 313, 319-320, 324, 332, 339, 344, 376, 378, 386, 391-392, 398, 405, 408, 410, 412-413, 416, 419, 424, 426, 428, 430, 433, 487, 500, 503, 511-512, 515, 519, 525-531, 533-534, 537, 539, 542, 544-545, 568, 571, 598, 601, 606-607, 617, 623, 627, 629, 651-654 |
| 563C | W6300257, 277, 280, 300 |
| 568 GF | GF800225-00226, 228 YJX00143, 147-149 |
| 568 LL | BRB00327, 334, 337, 340, 348, 357, 364, 387, 394, 397-398 L6800253-00254, 284, 297 |
| 573C | W7300135, 167, 186, 229, 239, 242 |
| 579C | KAX00276 KB500156, 178, 187 |
| 584 | 10900100, 106, 110 PBK00276 |
| 586C | SP500103, 116, 122 |
| 980K | W7K02509 |
| D6T XL | GCT02786 |
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| *******Group 3******* | |
| 311B | 2LS00351 |
| 312B | 8JR01550 9HR02335 |
| 312C | FDS00439, 449, 674 |
| 312D 2L | WHJ00206, 249, 293, 327 |
| 312E L | MJD00219, 696 |
| 313F LGC | HDK00186-00187, 190 |
| 314C CR | KJA00255 |
| 314C LCR | PCA01800 |
| 314E LCR | ZJT00997 |
| 315C L | CJC02317, 2815, 4312, 5413 |
| 315D LC | CJN00328 |
| 316E L | DZW01747 |
| M313C | H2A00384 |
| M318C | H2D00437 |
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| *******Group 4******* | |
| 311D LRR | DWR00193 PNJ00247 |
| 311FL | KCW00197, 202, 223-224, 250, 256-258, 260-267, 280, 283, 289, 291, 304, 307, 331, 333-334, 336, 349, 352-353, 359, 367, 371, 375 |
| 312C | CAE03448 |
| 312C L | CBA03198 |
| 312D | HCW00208, 595 RHL00319, 324-326, 344 |
| 312D 2GC | BRW00651, 657, 661-662 |
| 312D 2L | EAB00131, 137 FAB00191, 213, 216, 226, 242, 244, 246, 284, 293, 302-303, 328-329, 351, 368-369, 378, 385, 388, 402, 421, 428-430, 436-437, 441 MPP00174-00175, 177, 211, 236, 243, 245, 247, 292, 307, 317, 319, 323, 387, 404, 420, 423, 428, 434, 436, 442, 495, 501, 505, 535, 540, 552, 556-558 |
| 312D GC | RXZ01426 |
| 312D LC | KES00198, 200-201, 207, 212-213, 218, 221-222, 227-228 XGK00216 |
| 312E | PZL00622, 896-897, 920, 931, 933 |
| 312E L | MJD00920-00921, 927, 929-931, 937, 946, 984, 986-987, 1078, 1134, 1144, 1151, 1180, 1227, 1233, 1235-1236, 1252, 1262, 1279, 1290, 1292-1293, 1295, 1299, 1303, 1321, 1332, 1335, 1340, 1348-1349, 1352-1354, 1366, 1370, 1392, 1399, 1402, 1412, 1418-1419, 1432, 1454, 1457-1458, 1470, 1476, 1481, 1489, 1491-1492, 1496-1497, 1500, 1506-1507, 1539 WEY00456, 506, 528, 582, 587, 629, 669, 681, 683, 696, 698, 701-702, 712, 714, 721, 730, 767-768, 771 |
| 313D | WPK00889, 892 |
| 313D 2 LGP | GAJ00145, 153, 327, 330, 418-421, 494 RKN00287, 304, 306, 308, 321, 332, 339, 343, 354 |
| 313F LGC | HDK00126 |
| 314D CR | WLN00188, 212 |
| 314D LCR | BYJ00338 TXN00241, 768 XHR00195 |
| 314E CR | GMD00185, 190, 196-197, 200, 204, 212 |
| 314E LCR | DKD00378, 389, 402, 444, 446, 459, 463, 500, 521, 563, 565, 748-750 ZJT00246, 286, 442, 502, 577, 610, 612-614, 640, 644, 665, 675, 744, 752, 780, 786, 796, 798-799, 835, 837, 853, 912-913, 926, 936, 942-944, 947, 973, 987, 1000, 1005, 1008, 1014, 1052, 1056, 1061, 1073, 1082, 1089, 1091, 1093, 1096, 1135, 1137, 1158, 1168, 1179, 1185, 1195, 1199, 1216-1218, 1261, 1265, 1289, 1291-1293, 1297, 1303, 1324, 1363-1366, 1392, 1396-1397, 1400, 1428, 1430, 1453, 1455, 1471, 1479-1480, 1484-1486, 1488, 1506, 1511, 1520, 1549, 1551, 1565, 1572, 1588, 1597, 1599-1601, 1604, 1606, 1610-1612, 1616, 1620, 1622, 1639, 1641, 1644-1645, 1660-1661, 1665, 1669, 1675, 1677, 1684-1685 |
| 315C L | CJC05466 |
| 315D LC | BZN00171 CJN00400, 993, 1497, 2493, 2919 |
| 316E L | DZW00448, 499, 509, 561, 684, 1017, 1060, 1268, 1313, 1336, 1377, 1396, 1445, 1452, 1485, 1612, 1627, 1658, 1664, 1709, 1725, 1733, 1746, 1751, 1758, 1779, 1791, 1875, 1880, 1892, 1897, 1906, 1908, 1945, 1954-1956, 1961, 1972-1973, 1975, 1996, 2016-2017, 2029, 2038, 2040, 2046, 2048, 2053, 2066, 2070, 2083, 2085, 2127, 2136, 2145, 2150, 2155, 2158, 2170, 2207-2208, 2240-2241, 2245, 2253, 2259, 2276, 2297, 2299-2300, 2319, 2326, 2332 YZZ00361, 404, 427-428 |
| 318D 2L | DPJ00160 JEB00120 WGR00182 XAH00223, 234, 241, 266, 285, 292, 305, 315-317, 322, 334, 342, 344, 355, 360, 372, 376, 379, 385, 397, 404-406, 432-433, 435, 437, 447 |
| 318E L | DZF00339 WZS00181, 187, 239, 266-268, 288, 299, 303, 307, 313, 328-329, 331, 336, 341 |
| M313D | K3D00981 W3H00845-00846 |
| M315C | H2B00552 |
| M315D | K5E00292, 568, 587, 611, 646, 750 W5M00350, 740, 770, 777, 5041, 5043, 5246 |
| M315D 2 | CH300330, 418 |
| M316D | W6A05153 |
| M317D 2 | CH500300-00301, 304, 314-315, 319, 321, 323, 327, 329-330, 410, 416, 421-422, 441-443, 449-450 |
| M318D | P8L00254-00255, 257, 311, 425, 514, 522, 564, 577, 591, 599 |
| M318D MH | P9M00272, 275, 278, 303-306 W8R00317 |
| M320D 2 | CH900139, 149, 168, 171, 177 |
| M322D | P2T00311-00312, 315, 321, 326, 337, 341 W2S00454 |
| M322D MH | P3W00225, 265, 269 W2T00371, 415 |
| M324D 2 MH | EN300175 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 1 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 2******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 2 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 3******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 3 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 4******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 4 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 3 |
| There are 2 repair options in this rework procedure. Repair option #1 is to update the firmware on the PL121 satellite radio. Repair option #2 is to replace the PL121 satellite radio with a PL240B cellular radio. NOTE: Only perform one of these repair options. . |
| ********** Repair Option #1: Update PL121 software ********** Before going to the Customer Site: 1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. 3. Download software part number 579-8995 from SISWeb. At the Machine (PL121): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector. 5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours. Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs. 6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995. Note: Once the update is complete wait at least one minute before proceeding. 7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down. 8. Turn the asset?s Key Switch on and reconnect Cat ET. 9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours. 10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11. 11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure) 12. Ensure that the hours on the PL121 are correct. . |
| ********** Repair Option #2: Replace PL121 satellite Radio with PL240B Cellular Radio ********** Before going to the Customer Site: 1. Refer to M0081260 installation instructions for all tools required to perform the radio installation. At the machine: Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. 2. Locate the existing Product Link PL121 device and completely remove prior to installing the Product Link PL240B radio system. Note: Complete removal of an existing PL121 is required along with properly sealing and securing unused wiring. If the PL121 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Perform M0081260 installation instructions in full for the Product Link radio system. 4. Make sure to follow the entire process until the device performs a successful communication check. NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine. 5. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine. 6. Power Up the machine and let it run. Registration can be done remotely using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com). |
| Group Number 2 Group Number 4 |
| There are 2 repair options in this rework procedure. Repair option #1 is to update the firmware on the PL121 satellite radio. Repair option #2 is to replace the PL321 satellite radio with a PL542 cellular radio. NOTE: Only perform one of these repair options. . |
| ********** Repair Option #1: Update PL121 software ********** Before going to the Customer Site: 1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process. Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used. 2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. 3. Download software part number 579-8995 from SISWeb. At the Machine (PL321): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET. 5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours. Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs. 6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995. Note: Once the update is complete wait at least one minute before proceeding. Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software. 7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down. 8. Turn the asset?s Key Switch on and reconnect Cat ET. 9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column. 10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11. 11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen. 12. Ensure that the hours on the PL121 are correct. . |
| ********** Repair Option #2: Replace PL321 satellite Radio with PL542 Cellular Radio ********** Before going to the Customer Site: 1. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.3.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.3.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive so you will need to type in the link exactly as shown. . |
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| Image2.3.1 |
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| Image2.3.2 |
| At the machine: Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. 2. Locate the existing Product Link PL321 device and completely remove prior to installing the Product Link PL542 radio system. Note: Complete removal of an existing PL321 is required along with properly sealing and securing unused wiring. If the PL321 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Perform M0077632 installation instructions in full for the Product Link radio system. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. 6 Register the device using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270. Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com). 7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JOYSTICK HANDLE ASSEMBLY ON CERTAIN D9T, D10T, AND D11T TRACK-TYPE TRACTORS, 814K, 824K, 834K, 844K, AND 854K WHEEL DOZERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE JOYSTICK HANDLE ASSEMBLY ON CERTAIN D9T, D10T, AND D11T TRACK-TYPE TRACTORS, 814K, 824K, 834K, 844K, AND 854K WHEEL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F, 794F, AND 795F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F, 794F, AND 795F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 532-8727 OR 20R-8235 ENGINE OIL PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 532-8727 OR 20R-8235 ENGINE OIL PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM KICKOUT SWITCH BRACKET ON CERTAIN PL83 AND PL87 PIPELAYERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM KICKOUT SWITCH BRACKET ON CERTAIN PL83 AND PL87 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING CENTER CHAIN GUARDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS PRODUCT SUPPORT PROGRAM FOR REPLACING CENTER CHAIN GUARDS ON CERTAIN AP500F, AP555F, AP600F, AP655F, AP1000F, AND AP1055F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARKING BRAKE CONTROL VALVE ON CERTAIN 980L, 980M, AND 982M WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PARKING BRAKE CONTROL VALVE ON CERTAIN 980L, 980M, AND 982M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE NEW BRAKE PUMP DISCHARGE TUBES AND SETTING THE TIMING ON THE BRAKE COOLING PUMP ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSTALLING THE NEW BRAKE PUMP DISCHARGE TUBES AND SETTING THE TIMING ON THE BRAKE COOLING PUMP ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACCESSORY DRIVE LIP SEAL ON THE ENGINE ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 443-8879 SPACERS AND 443-8878 RINGS FROM DEALER PARTS STOCK INVENTORY PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 443-8879 SPACERS AND 443-8878 RINGS FROM DEALER PARTS STOCK INVENTORY
PRODUCT SUPPORT PROGRAM FOR IMPROVING THE TRANSMISSION FILTER SERVICEABILITY ON CERTAIN 793D LARGE MINING TRUCKS PRODUCT SUPPORT PROGRAM FOR IMPROVING THE TRANSMISSION FILTER SERVICEABILITY ON CERTAIN 793D LARGE MINING TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL641 CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CONNECTOR FOR THE TORQUE CONVERTER FILTER BYPASS SWITCH ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE CONNECTOR FOR THE TORQUE CONVERTER FILTER BYPASS SWITCH ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE LIFT ARM B-PIN BOSS ON CERTAIN 994K LARGE WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE LIFT ARM B-PIN BOSS ON CERTAIN 994K LARGE WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING INNER PLANETARY GEARS ON CERTAIN 793C, 793D, AND 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING INNER PLANETARY GEARS ON CERTAIN 793C, 793D, AND 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPGRADING THE ELECTRIC ACTUATOR WITH A HYDRAULIC ACTUATOR ON CERTAIN 226D/232D/236D/242D/246D/262D/272D/272D2 SKID STEER LOADERS, 239D/249D/259D/279D/289D/299D/299D2 COMPACT TRACK LOADERS, AND 257D/277D/287D/297D/297D2 MUL PRODUCT SUPPORT PROGRAM FOR UPGRADING THE ELECTRIC ACTUATOR WITH A HYDRAULIC ACTUATOR ON CERTAIN 226D/232D/236D/242D/246D/262D/272D/272D2 SKID STEER LOADERS, 239D/249D/259D/279D/289D/299D/299D2 COMPACT TRACK LOADERS, AND 257D/277D/287D/297D/297D2 MUL
PRODUCT SUPPORT PROGRAM FOR REPLACING WATER LINE GROUP (HOSE) IN THE RADIATOR GROUP AND COOLING ARRANGEMENT FOR CERTAIN 794 AC AND 798 AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING WATER LINE GROUP (HOSE) IN THE RADIATOR GROUP AND COOLING ARRANGEMENT FOR CERTAIN 794 AC AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC RETURN HOSE AND TUBE FROM THE MAIN CONTROL VALVE TO THE THERMAL BYPASS VALVE ON CERTAIN 559D, 579D, 2384D, AND 2484D KNUCKLEBOOM LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC RETURN HOSE AND TUBE FROM THE MAIN CONTROL VALVE TO THE THERMAL BYPASS VALVE ON CERTAIN 559D, 579D, 2384D, AND 2484D KNUCKLEBOOM LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE ELECTRICAL AND HYDRAULIC SYSTEMS ON CERTAIN 794AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE ELECTRICAL AND HYDRAULIC SYSTEMS ON CERTAIN 794AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING RADIATOR HOSE CONNECTIONS AT CERTAIN ENGINE PORTS ON CERTAIN XQ570 RENTAL GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING RADIATOR HOSE CONNECTIONS AT CERTAIN ENGINE PORTS ON CERTAIN XQ570 RENTAL GENERATOR SETS