PRODUCT SUPPORT PROGRAM FOR REWORKING THE ELECTRICAL AND HYDRAULIC SYSTEMS ON CERTAIN 794AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE ELECTRICAL AND HYDRAULIC SYSTEMS ON CERTAIN 794AC OFF-HIGHWAY TRUCKS

Usage:

TEBE8928-00

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25Apr2019

E480

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REWORKING THE ELECTRICAL AND HYDRAULIC SYSTEMS ON CERTAIN 794AC OFF-HIGHWAY TRUCKS
5050 5057 1408 1400		PS46239

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46239" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2020

PROBLEM

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The existing electrical and hydraulic systems can fail on certain 794AC Off-Highway Trucks. These systems need to be updated to current production. If the existing electrical or hydraulic systems fails it can be difficult to repair because the existing design on these trucks is not well-supported.

AFFECTED PRODUCT

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Model	Identification Number
794 AC	MN500052-00054

PARTS NEEDED

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Qty	Part Number	Description
1	KIT_LINES	Shipped direct. See Action Required (Ref 563-7260)
1	KIT_PLATFORM	Shipped direct. See Action Required (Ref 563-7259)
1	KIT_WIRING	Shipped direct. See Action Required (Ref 563-7258)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Parts are provided in kits by the Product Group through a Third Party and are not stocked in Morton. They have been shipped to the applicable dealer branch.

If you have not received the parts, the parts received are damaged, or if you have any questions you will need to work with your Dealer TC to submit the information or question through CPI Feedback within the Service Information Management System (SIMSi).

Give the information to your Dealer Technical Communicator (TC) along with this service letter program number and CPI number 411794.
Request the Dealer TC to submit the CPI Feedback.

Follow the instructions previously provided by the Product Group. Request the Dealer TC to submit the CPI Feedback if there are questions.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-40000 hrs, 0-120 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%