PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS

Usage:

TEBE8957-02

Show/hide table

24Mar2019

(Revised 01May2019)

U-157

A-131

D-134

O-139

Show/hide table

Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS
7606 7620 753S 0372 7565 1000 7000		PS46176

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46176" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 24Mar2019 (Revised 10Apr2019) Service Letter. Changes have been made to the Affected Product.

Show/hide table

TERMINATION DATE

31Dec2019

PROBLEM

Show/hide table

PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
936E	33Z00653, 1320, 1754, 4506, 4803 4SB02377
936F	8AJ00519
950	31K01767 73J09264
950E	22Z02027, 2360, 3254, 4900 65R00465, 1572
950F	7ZF00481, 798
950F I/II	4DJ00803, 852, 913, 2308, 2775, 2916
950F II	2LM00950 5SK00497, 499, 934, 2383 8TK02516, 3085

Show/hide table

*****Group 2*****
924F	4YN01102 7PN00222
924G	3PZ01526 6YW00287 9SW01809, 1837, 2365 DDA00610, 1077, 1084, 1377, 1554, 2184, 2832, 3293, 3318, 3718 DFZ00561-00562 RBB00462, 637, 690, 760, 772, 863, 1289, 1420, 1543, 1587, 1692, 1694, 1752, 1834 RTA00164, 369, 540, 687, 756, 810, 882, 936, 1067, 1111 WGX00917 WMB00454, 800
924H	HXC00291, 311, 1002, 1063, 1143, 1249, 1371, 1386, 1527, 1599, 1606, 1611, 1618-1619, 1834, 1952, 2093, 2247, 2377, 2495-2496, 2524, 2687, 2728, 2841, 3056, 3079, 3115, 3138 JTM00796, 1010 KLN00250, 267, 364, 399-400, 551, 610, 665, 769, 804, 815, 836, 845, 909-910, 990-991, 1009, 1040-1041, 1058, 1069, 1074, 1091, 1114-1115, 1142, 1161, 1222-1223, 1225, 1343, 1378, 1396, 1399-1402, 1405, 1422-1424, 1426, 1428 RRS00101-00102, 119, 126, 138, 155, 189-190, 209, 215, 218, 223, 231, 255, 280, 309, 314, 322
924H Z	JRL00103-00104, 120-122, 128, 133-137, 146, 148, 150, 190, 194-195, 197-200, 237, 239-240, 254, 256, 260-261, 266-269, 271-274, 278, 298, 304-305, 308, 312, 315, 330, 334, 338, 346, 355, 416, 422, 464, 467, 476, 491, 494, 496, 500-501, 503, 505-506, 516, 526, 533, 540, 555-556 PED01018 WLB00271, 306, 320, 358-359, 380, 383, 398, 408, 413, 449, 451, 540-541, 554, 556, 575, 599, 743, 770, 851, 862-863, 892, 896, 940-941, 944, 998, 1048, 1094, 1096-1097, 1139, 1141, 1166, 1209-1211, 1243, 1246, 1264, 1295, 1391, 1393, 1395, 1405-1406, 1412-1414, 1422, 1425, 1448, 1493, 1495, 1507-1508, 1511-1513, 1540, 1542-1543, 1545-1547, 1549, 1569-1571, 1586-1588, 1590-1592, 1629-1633, 1644-1645, 1647-1648, 1650, 1652-1653
924K	ENC00129, 133, 138, 145, 154-155, 169, 172, 184, 265, 268, 276-277, 315, 370, 372, 374, 411-413, 417-419, 437-438, 457, 460, 478, 511-513, 524, 625, 966 HJF00294, 302 KW400218 PWR01474, 1540, 1670, 1844, 1877, 2261, 2609, 2626, 2651, 2690, 2697, 2859, 2864, 2872, 3089, 3091, 3205, 3215, 3218, 3224, 3227, 3527-3528, 3535, 3740, 3751-3752, 3755, 4255, 4530, 4567
926	8NB02664
926E	4TC00031 94Z01590, 2825, 3182, 3601, 3878
928G	6XR00142, 2224, 2372, 3405 7SR01499 DJD00560, 1160, 1332, 1392-1393, 1406, 1950, 2931
928H	CXK00230-00231, 421, 423, 693, 706, 1495, 1523, 1533, 1564, 1608, 1666-1667, 1669, 1711, 1716, 1947
930	41K10742
930G	TFW00970 TWR00391, 881-882, 1034, 1213, 1329, 1555, 1994, 2678, 2699, 2707, 2785, 2893, 3264
930H	DHC00207, 248, 253, 332, 1291, 1397, 1530, 1636, 1715, 1871, 1876, 1879, 2057, 2228-2229, 2233, 2253, 2323-2324, 2353, 2433, 2486, 2565, 2669, 2687, 2703, 2729, 2748, 2750-2751, 2756, 2763, 2781, 2798, 2916, 2942, 2945, 2962, 2989, 2999, 3002, 3035, 3279, 3319, 3362, 3408, 3415, 3417, 3419, 3510, 3527, 3688, 3705, 3711, 3783, 3785, 3807, 3883, 3890-3891, 3941, 4084-4085, 4101 FTD00755, 983, 996, 1011, 1307, 1423, 1431, 1440, 1444
930K	DYB00144-00145, 150, 153, 156-157, 159, 168, 172-173 RHN00525, 577, 615, 662, 676, 755, 864, 868, 874, 877, 884, 1385, 1428, 1762, 1807, 1883, 2244, 2768, 3208, 3626, 4000, 4011
938F	1KM00311, 764, 2192, 2358 7SN00241 8SM00317
938G	4YS00843, 845, 1404, 1644, 2173, 2259 6WS00796 9HS00993, 1191
938G II	CRD00392, 589, 796, 1048-1049, 1319, 1739, 1936, 2046, 2144, 2204, 2207 PHN03503 RTB00333, 362, 562, 647, 653, 896, 1565, 1937, 2048, 2447, 2459, 2645-2646, 2703, 2743, 2829, 2931, 3253, 3482, 3696, 3748, 3751, 3755
938H	JKM00475, 546, 814-815, 879, 1255, 1853, 2091
938K	SWL00262, 396, 447, 482, 715, 879, 1409, 1517, 1656, 1788, 2108, 2265, 3209, 3340, 3921 XXT00600, 816-817
IT18F	6ZF00201
IT24F	4NN00664
IT28F	3CL01765, 2121
IT28G	8CR00298, 533, 766, 824, 833, 959, 1020, 1089, 1228, 1550, 1934, 1990, 2263, 2267, 2605, 2762, 3545, 3565, 3666, 3701, 3925, 3940, 3962, 3991, 4006 9AR00540 DBT00653-00654, 661, 822, 907, 1029, 1050, 1270, 1349, 1375, 1451, 1463
IT38F	6FN00377
IT38G	7BS00525, 611, 1054, 1182, 1205, 1215, 1221 JAN00271, 291, 395, 446, 451
IT38G II	CSX00528, 653, 657, 816, 905
IT38H	JNJ00153, 155, 207, 314

Show/hide table

*****Group 3*****
924G	9SW00877, 1811 DDA00749, 1696, 1961, 2517, 2637, 2977, 2996, 3636, 3691, 75001 RBB00822 RTA01083 WMB00397, 884
924H	HXC00254, 445, 586, 806, 817, 873, 946, 1032, 1107, 1165, 1178, 1209, 1231, 1306, 1334, 1366, 1412, 1420, 1486, 1489, 1616, 1620, 1809, 1818, 1839, 1855, 1962, 1994, 2004, 2007, 2009, 2059, 2069, 2094, 2103, 2125, 2127, 2130, 2132, 2207, 2266, 2281, 2291, 2299, 2316, 2323, 2330, 2382, 2386, 2403, 2406, 2423, 2443, 2462, 2483, 2500, 2505, 2526, 2537, 2548, 2555, 2558, 2585, 2611, 2641, 2737, 2749, 2773, 2804, 2820, 2825, 2832-2833, 2849, 2853-2854, 2857, 2865, 2869, 2873-2874, 2910, 2914, 2938, 2946, 2958, 2972, 2986-2987, 2990, 2993, 3008, 3016, 3019, 3033, 3039, 3108, 3114, 3150, 3153, 3165, 3170, 3200, 3218, 3245, 3256 JTM00252, 605, 663, 672, 786, 792-793, 901, 922, 933, 945, 1000, 1049, 1058, 1072, 1075, 1081 KLN00430, 563, 690, 700, 702-703, 721, 734, 757, 761, 777, 782, 821, 826-827, 841, 900, 921, 926, 939-940, 1005, 1070, 1145, 1147, 1151, 1153, 1175, 1211, 1213-1214, 1221, 1226, 1242, 1248, 1256, 1274, 1278-1279, 1283, 1292, 1314, 1321, 1348, 1353-1354, 1372, 1407, 1410-1411 RRS00114-00115, 225, 228, 234, 237, 240, 244, 246-247, 259, 289, 301
924H Z	JRL00124, 175, 201-202, 297, 301, 309, 395, 410 JZZ00302, 420, 438, 442, 522, 640, 754, 811, 818, 820 PED00552, 579, 631, 919, 958 WLB00225, 234, 310, 571, 651, 686, 691-692, 700, 741-742, 773, 870, 878, 954, 1069, 1103, 1150, 1156, 1158, 1228, 1238, 1241-1242, 1247, 1253, 1256, 1297, 1340-1341, 1367, 1374, 1377, 1379-1381, 1392, 1407, 1476-1478, 1481, 1483, 1485-1488, 1490, 1498, 1501-1503, 1519-1520, 1524, 1548, 1551-1552, 1554-1555, 1558-1561, 1563, 1565-1567, 1578-1581, 1583-1584, 1600-1601, 1611, 1613, 1615-1616, 1618, 1622, 1624, 1635
924K	ENC00121, 124, 126, 134, 140, 178-180, 192, 217, 239, 248, 256, 259, 316-318, 332, 334-335, 355, 357, 360, 362, 368, 371, 375-376, 378-379, 383-384, 428-429, 436, 439, 442-446, 448-449, 453, 464-466, 468, 487, 516-517, 530-531, 543, 565, 622-624, 626, 629-631, 657, 667, 672, 675, 679, 682, 685, 690-691, 693-698, 701-702, 706-707, 711-712, 714-716, 719, 721, 723, 725-727, 731, 736, 738, 740-744, 748-749, 751-752, 781, 783, 796-797, 801, 804-806, 810, 815-816, 818-819, 822-824, 830, 832, 836, 838, 840, 849-850, 852, 854, 856-861, 865, 868-870, 872, 880, 922, 925-926, 929, 931-932, 935-937, 939-941, 944, 968-969, 976, 990, 992, 994, 998-999, 1002-1004, 1018, 1022, 1024-1025, 1027, 1035, 1038, 1043, 1045, 1048, 1050-1052, 1055, 1057-1068, 1073, 1076-1077, 1079, 1081, 1084-1085, 1088, 1094, 1097-1098, 1111-1112, 1119, 1124-1127, 1135, 1146-1147, 1150-1151, 1165, 1173, 1179-1180, 1185, 1187, 1190, 1195-1205, 1208, 1216, 1227-1228, 1230, 1232, 1236-1238, 1269, 1271, 1276, 1298, 1300-1303, 1311, 1313-1314, 1318, 1322, 1326, 1332-1334, 1345, 1368, 1372-1374, 1380, 1383-1384, 1386-1388, 1391-1392, 1418, 1423, 1425-1428, 1438, 1447, 1484-1485, 1506, 1515, 1525, 1536-1537, 1543-1544, 1548, 1562-1563 HJF00300, 311, 328-332, 405, 419, 423, 466-467, 470, 472, 500, 587, 590, 593, 636, 646, 660, 670-671, 681, 705, 724 KW400141, 278-279 PWR00153-00155, 372, 377, 382, 395-397, 401-402, 406-407, 425-426, 433, 439, 442, 444, 449-451, 456, 460, 466, 481-482, 490-491, 496-497, 499, 503, 505, 507, 511, 513, 516, 518, 520-521, 524, 526, 532, 537, 546, 551, 555, 557, 559, 563, 565, 567-568, 573-574, 576, 578, 580, 582, 586-587, 593, 597, 612-613, 616, 621, 623, 625-626, 630-633, 657, 661, 664, 681, 699, 703, 708-709, 717, 728, 734, 736, 755, 757, 761-762, 764, 766, 768, 771, 773-774, 778, 792, 794, 800, 802, 804, 807, 809, 812, 816, 830, 839, 842, 847, 852, 854, 876, 892, 925, 928, 933, 937, 947, 949, 952, 994, 1011, 1026, 1029, 1043, 1045, 1060, 1070, 1074-1076, 1090, 1099-1100, 1102, 1132, 1140-1141, 1148, 1155, 1157, 1160, 1173-1175, 1180, 1184, 1186, 1189, 1209, 1213, 1217, 1219, 1227, 1230, 1250, 1273, 1278-1279, 1315, 1329, 1353, 1404, 1462, 1470, 1489, 1496, 1509, 1535, 1538-1539, 1569, 1576, 1595-1596, 1600, 1604, 1610, 1620, 1625, 1633, 1636, 1639, 1651, 1688, 1691, 1693, 1696, 1698, 1703, 1706, 1714, 1720, 1728, 1761, 1838, 1848, 1854, 1857, 1864, 1896, 1901, 1913, 1920, 1928, 1931-1932, 1934-1936, 1939-1940, 1942, 1950, 1952, 1955, 1983, 1988, 1994, 2026, 2051, 2067, 2070, 2120, 2144, 2153, 2177, 2179, 2195-2197, 2199-2203, 2206-2207, 2233-2235, 2237-2238, 2241, 2248, 2314, 2338, 2345, 2354, 2405, 2409, 2425, 2432, 2476, 2487, 2489, 2521, 2553, 2555, 2577, 2586, 2601, 2610, 2623, 2627-2628, 2632, 2658, 2707, 2718, 2754, 2779, 2782, 2816, 2823, 2826, 2830, 2835, 2855, 2911, 2914, 2920, 2926, 2930, 2933, 2940, 2949, 2955, 2958-2959, 2973, 2977, 3003, 3012, 3028, 3032, 3034-3037, 3045, 3048, 3052, 3060-3061, 3072, 3092, 3099, 3153, 3166, 3169-3170, 3176, 3195, 3199, 3212, 3226, 3234, 3285, 3289, 3292, 3299, 3312, 3315, 3339, 3344, 3354, 3369, 3384, 3386, 3446, 3452, 3471, 3475, 3482, 3485-3486, 3488, 3494, 3499, 3502, 3534, 3547, 3551, 3554, 3567, 3577, 3588, 3606, 3609, 3637, 3640-3641, 3644, 3648, 3650, 3676, 3694, 3705, 3795-3796, 3807, 3821, 3824, 3840, 3845, 3850-3851, 3896, 3907, 3919, 3923, 3949, 3957, 3965, 4054, 4062, 4112, 4128, 4135, 4157, 4174, 4178, 4198, 4201, 4205, 4261, 4277, 4294, 4314, 4337, 4361, 4372, 4379, 4384, 4392, 4395, 4399, 4423, 4436, 4460, 4464-4465, 4467, 4473, 4477, 4482, 4484, 4494-4495, 4497, 4499, 4503, 4505, 4509, 4523, 4529, 4533-4535, 4538, 4552-4553, 4569, 4576, 4611, 4615, 4620, 4637, 4639, 4645, 4653, 4722, 4725, 4798, 4804-4805, 4825, 4833-4834
928G	6XR01888, 3348, 3632 DJD00928, 1053, 1250, 2561, 2740 WLG00561, 874, 1228
928H	BYD00481, 515, 541 CXK00401, 414, 442, 462, 520, 552, 573, 613, 1209-1210, 1215, 1260, 1266, 1339, 1342, 1368, 1389, 1415, 1418, 1446-1448, 1496-1497, 1504, 1506, 1508, 1515, 1535, 1557, 1674, 1699, 1703, 1719, 1722, 1749, 1757, 1775, 1789, 1829, 1866, 1894, 1926, 1952, 1963, 1979, 1986
930G	TFW00389 TWR00641, 834, 1183, 1479, 1506, 1534, 1955, 2010, 2169, 2475, 2783, 2981, 3213, 3263
930H	DHC00240, 358, 398, 632, 693, 714, 885, 888, 1024, 1028, 1047, 1056, 1108, 1115, 1175, 1263, 1267, 1475, 1490, 1755, 1784, 1844, 1866, 2042, 2045-2046, 2093, 2126, 2156, 2203, 2251, 2281, 2301, 2326, 2421, 2475, 2521, 2545, 2552, 2558, 2564, 2582, 2602, 2664, 2741, 2772-2773, 2777, 2779, 2791, 2796, 2834, 2842, 2846, 2853, 2863-2865, 2872, 2875, 2884-2885, 2911, 2913, 2938, 2944, 2946, 2950, 2963, 2966-2967, 3006, 3134, 3157, 3175, 3188, 3210, 3240, 3250, 3297, 3308, 3315, 3327, 3416, 3424, 3456, 3460, 3468, 3474, 3508, 3553, 3582, 3609, 3634-3636, 3642, 3646, 3653, 3657, 3674, 3709-3710, 3733, 3779, 3982, 4004-4007, 4016, 4055-4056, 4060, 4072, 4107-4111, 4113, 4115, 4117, 4130-4131, 4197 FTD00211, 795, 847, 849, 882, 920, 932, 954, 968, 1300, 1360, 1404, 1406, 1410, 1422, 1477, 1494, 1497, 1505, 1515-1516
930K	DYB00132-00138, 141, 146, 160-161, 175-177, 182, 186, 189-190, 192, 194-199, 202-203, 206, 208, 210, 212, 215-220, 223, 226-227, 229, 231, 237, 240, 242, 244-246, 249, 251-256, 258-267, 270-274, 277, 279-281, 283, 290-291, 293, 295-298, 303-304, 307-308, 312, 315-319, 328-331, 348, 378, 401-403, 405, 413, 421-422 EYE00276, 278, 304, 308, 321-322, 353-354, 372-374, 379, 427, 436-437, 462, 466, 483, 516, 518, 523, 529, 532, 535, 540, 562, 670-671, 673, 694, 724 RHN00157-00163, 165, 168, 451, 453, 460, 468, 473-474, 485, 488-490, 502, 507, 518-519, 523, 536, 552, 585, 590, 592-594, 599, 602, 608, 611, 631, 635, 642, 647, 653, 661, 669-670, 673, 677-678, 681, 684-685, 687-689, 697, 701, 703, 707, 709, 711, 719, 722-723, 729, 731, 734, 740, 744, 751, 769, 791, 815, 834, 838, 848-849, 852, 854-855, 875, 887, 890, 895, 901, 903, 929, 931, 933-934, 944, 948, 959, 966, 969, 971, 984, 989, 1004, 1009, 1012, 1020-1021, 1025, 1032, 1034, 1039-1040, 1043, 1047, 1055, 1057-1058, 1061, 1066-1067, 1072, 1086, 1091, 1096, 1098, 1101, 1115, 1121, 1133, 1136, 1140-1143, 1147, 1151, 1153, 1157, 1159, 1161, 1166, 1170-1172, 1175, 1177-1178, 1182, 1205, 1207, 1211, 1213, 1215, 1219, 1221, 1224, 1253, 1256, 1262, 1268, 1279, 1289, 1306, 1310, 1320, 1327, 1330, 1344, 1348, 1362, 1366, 1378, 1424, 1436, 1453, 1458, 1462, 1472, 1476, 1487, 1497, 1506, 1508, 1511, 1522, 1530, 1532, 1540, 1573, 1575, 1580, 1584, 1643, 1646, 1705-1706, 1727, 1732, 1734-1735, 1739, 1742, 1746, 1749, 1751, 1753-1754, 1761, 1772, 1777, 1781, 1793, 1795, 1797, 1799, 1802, 1804-1806, 1808, 1810, 1813-1814, 1857, 1865-1867, 1871, 1894, 1896-1897, 1900, 1906, 1935, 1939, 1947, 1950, 1952, 1959, 1963, 1965-1966, 2002, 2005, 2017, 2024, 2034, 2040, 2046, 2054, 2108, 2122-2123, 2125, 2127-2129, 2133-2134, 2136, 2152, 2158, 2160, 2162-2164, 2168, 2172, 2174, 2178, 2182-2183, 2193, 2197, 2201, 2217, 2237-2238, 2240, 2242, 2246, 2248, 2251, 2266-2267, 2272, 2274, 2276, 2283, 2287, 2289, 2303, 2312, 2321-2322, 2325, 2330, 2346-2347, 2358-2359, 2365, 2370, 2378, 2381, 2385, 2389, 2416, 2424, 2434, 2443, 2449, 2488, 2508, 2549-2550, 2561, 2563, 2570, 2573, 2605, 2660, 2712, 2717-2718, 2745, 2773, 2850, 2858, 2864, 2871, 2873-2874, 2880, 2882, 2891, 2898, 2906, 2911-2912, 2916-2917, 2920, 2926, 2936, 2952, 2975, 2981, 2988-2989, 2991, 3012, 3019, 3035, 3037, 3051-3053, 3055-3056, 3076, 3087, 3089, 3123, 3125-3126, 3131, 3133, 3137, 3143-3144, 3156, 3159-3160, 3173-3175, 3180, 3188-3189, 3193-3194, 3196-3197, 3202, 3282, 3285-3286, 3288, 3290-3291, 3293-3298, 3301, 3321, 3328, 3334, 3354, 3377, 3399, 3402, 3405, 3408, 3413, 3419, 3447, 3472-3475, 3478, 3493, 3499-3502, 3505-3506, 3540-3541, 3559, 3580, 3594, 3658, 3664-3665, 3675, 3680, 3691, 3693-3694, 3730, 3754, 3762, 3840, 3844, 3846, 3868, 3905, 3907-3908, 3934, 3941-3942, 3957, 3971, 3991, 3995, 4002, 4014, 4080, 4092, 4095, 4112-4113, 4120, 4138, 4143, 4150, 4179-4180, 4182-4183, 4185, 4194, 4199, 4201-4202, 4206, 4208-4209, 4212-4213, 4216-4217, 4251, 4261, 4265, 4268, 4273, 4284, 4302, 4310, 4312, 4314, 4319-4320, 4326, 4332, 4344-4345, 4347-4348, 4353, 4355, 4360, 4362, 4372, 4447, 4452, 4456
938G	4YS01359, 1858 6WS02148
938G II	B9Y00121, 857, 975, 1018 CRD00793, 868, 985, 1036, 1143, 1607, 1642, 1845, 1960, 1966, 2101, 2141, 2148, 2184, 2210, 2243, 2253, 2638, 2681 PHN01792-01793, 2756, 3394 RTB00604, 760, 962, 995, 1049, 1176, 1416, 1806, 1822, 2028, 2167, 2273, 2294-2295, 2395, 2420, 2700, 2872, 2876, 3165, 3396, 3447, 3496, 3780
938H	JKM00166, 272, 443-444, 446, 543, 559, 640, 790, 874-875, 887, 993, 1021, 1023, 1026-1027, 1030-1032, 1034-1035, 1038, 1041-1042, 1046, 1048, 1054, 1056, 1058-1059, 1063, 1067, 1070, 1073-1074, 1082, 1089-1090, 1094-1095, 1098, 1104-1105, 1110-1111, 1118-1122, 1125, 1127, 1129, 1131, 1134-1135, 1137-1139, 1142, 1155-1157, 1160, 1166, 1168, 1171-1172, 1174, 1177-1179, 1183-1184, 1186-1187, 1193, 1195, 1204, 1211-1212, 1216, 1221, 1231-1233, 1238, 1242-1243, 1245, 1247-1249, 1251, 1260-1261, 1269, 1278, 1288-1289, 1292, 1294, 1298-1299, 1302, 1305-1306, 1308, 1310-1312, 1316, 1318-1319, 1326-1330, 1334, 1339, 1341, 1344-1345, 1351, 1356-1358, 1362, 1368-1369, 1372, 1375-1376, 1379, 1381-1382, 1387, 1393, 1395, 1397, 1400-1402, 1408, 1411-1412, 1415, 1424, 1426, 1429, 1432-1434, 1437, 1439, 1442-1443, 1445-1446, 1456, 1458-1459, 1463, 1469, 1472-1476, 1478, 1481, 1488, 1492-1493, 1500, 1503-1504, 1506-1507, 1512, 1518, 1525, 1531, 1533, 1535-1536, 1538-1539, 1541, 1545, 1547-1548, 1553, 1558, 1567, 1569, 1572, 1574, 1579, 1581, 1584, 1590, 1596, 1600-1602, 1604, 1606-1607, 1609, 1611, 1620, 1624-1625, 1630, 1633-1634, 1636, 1641, 1643, 1646-1647, 1650, 1653-1655, 1662, 1666-1668, 1672, 1674-1679, 1683, 1688, 1690-1692, 1694, 1696, 1699, 1702-1703, 1708, 1711-1714, 1718, 1723, 1726-1727, 1730, 1735-1736, 1739, 1743, 1747-1750, 1754, 1756, 1767-1768, 1770-1776, 1778, 1780, 1783-1784, 1787, 1789, 1792, 1795, 1797, 1803-1805, 1809, 1811, 1813-1814, 1820-1822, 1824, 1829-1831, 1835, 1837, 1839, 1844, 1846-1847, 1849-1850, 1855, 1857-1858, 1860, 1862, 1864, 1874, 1878, 1884-1886, 1891-1894, 1898, 1901-1902, 1904, 1906, 1909, 1912-1913, 1915, 1917-1918, 1920, 1922-1924, 1928-1929, 1932, 1940, 1945-1948, 1955, 1957-1959, 1961, 1965-1967, 1971-1972, 1974-1976, 1979-1981, 1983, 1986-1988, 1990-1992, 1994, 1999-2002, 2010, 2012, 2015-2017, 2020, 2023-2028, 2031, 2034-2037, 2043-2044, 2046-2047, 2052, 2055-2058, 2060, 2063-2064, 2067, 2070-2071, 2075-2077, 2079, 2083-2084, 2087, 2089-2090, 2092-2093, 2098-2104, 2106-2107, 2109-2112, 2114-2117, 2119-2120, 2122, 2124, 2128-2129, 2135-2138, 2141, 2147, 2150, 2152, 2154-2155, 2159-2160, 2165-2166, 2173, 2175, 2177-2180, 2183-2189, 2191-2192, 2194-2195, 2198, 2201-2202, 2210, 2214, 2216-2217, 2219, 2222, 2224-2226, 2228, 2232, 2234-2235, 2239, 2242, 2244, 2246-2248, 2250-2251, 2253, 2257, 2259-2260, 2262, 2264, 2266, 2269, 2271, 2273, 2275-2276, 2278, 2280-2281, 2284-2285, 2288-2289, 2292-2293, 2297, 2299, 2301-2302, 2305, 2307, 3101-3103, 3106-3108, 3111, 3114, 3118, 3120-3121, 3123, 3125-3126, 3129-3130, 3133, 3136, 3138, 3142, 3145, 3147-3148, 3150, 3152, 3156-3158, 3160-3161, 3167, 3176, 3178-3181, 3200-3202, 3205 LKM01081-01082, 1085, 1088-1089, 1092, 1102, 1104, 1112, 1118, 1120-1121, 1127-1129, 1136, 1138-1140, 1144, 1148, 1150, 1164-1165, 1177, 1179, 1183, 1192-1193, 1197, 1199, 1205-1206, 1214, 1220-1221, 1223, 1228, 1239, 1246, 1251, 1253, 1255, 1266, 1268, 1272, 1275, 1279, 1281, 1287-1288, 1295, 1311, 1343, 1349-1350, 1352, 1359, 1371, 1379, 1384, 1387, 1395, 1401-1402, 1411-1413, 1415, 1418-1420, 1422, 1424, 1428, 1436, 1438, 1441, 1463, 1465, 1467-1468, 1472, 1474, 1480-1481, 1484-1487, 1490, 1493, 1499, 1503, 1511, 1515-1516, 1519-1520, 1533, 1535, 1537-1541, 1543, 1562, 1564-1565, 1569, 1573-1574, 1579, 1581, 1583-1584, 1597, 1600-1604, 1608, 1614, 1622-1623, 1625, 1627, 1629-1630, 1635, 1637-1638, 1640, 1643-1644, 1651, 1660, 1672, 1679, 1681-1682, 1685, 1689, 1700, 1718, 1722, 1728, 1731-1732, 1734, 1739, 1743-1744, 1747, 1751, 1757, 1759, 1764, 1766, 1794, 1796, 1798-1800, 1805, 1809-1811, 1814, 1819-1821, 1823, 1826-1827, 1830, 1832, 1834, 1841, 1843-1849, 1852, 1854, 1856, 1860, 1864-1867, 1869-1870, 1872-1873, 1876, 1879, 1882-1886, 1888, 1890, 1893-1894, 1897, 1899, 1901, 1903, 1914, 1918, 1931, 1934, 1940-1941, 1951-1952, 1955, 1957, 1959-1961, 1981, 1983-1984, 1990-1991, 1994, 2011, 2062, 2078-2079, 2082-2086, 2088, 2095, 2098, 2102-2103, 2106, 2115, 2121, 2126, 2128, 2133 MCC00172, 179, 203, 208, 212, 217, 240, 261, 264-266, 289-290, 292-293, 296, 301, 303, 306, 312, 318-319, 327, 331-332, 335-340, 345-346, 359, 362-365, 367-368, 370-373, 380, 386-394, 404-407, 418, 420, 429-430, 432, 434, 436, 452, 477, 483-484, 496, 498, 500, 506-507, 510-511, 513-514, 520, 522-523, 532-535, 539, 547-548, 552-554, 561-562, 572, 579-580, 582, 593, 627, 656, 673-674, 701, 703, 706, 717, 733, 737, 743, 815, 819, 821 MJC00274, 287, 318, 334, 587, 655, 693, 725, 868, 872, 904-905, 912-913, 920, 922, 958, 967-968, 970, 977, 983, 986, 997, 1002, 1010, 1012-1013, 1015-1016, 1018, 1021, 1023-1024, 1030, 1032, 1034, 1036-1037, 1041-1042, 1044, 1046-1048, 1050-1054, 1074-1075, 1093, 1105, 1107, 1111, 1115, 1122, 1124, 1128, 1131, 1137-1139, 1141-1142, 1145, 1147, 1157, 1160-1168, 1175, 1178, 1186, 1189-1190, 1193, 1195, 1197-1198, 1200-1201, 1208, 1210, 1214-1218, 1222-1223, 1226, 1230, 1232-1233, 1236-1237, 1239-1241, 1243-1245, 1251, 1256, 1259, 1262-1264, 1267-1268, 1277, 1279, 1283-1286, 1288, 1293, 1295, 1299, 1304-1305, 1307, 1314, 1319, 1322, 1324-1325, 1330, 1332, 1337, 1346, 1349, 1351, 1354-1355, 1359-1360, 1366-1367, 1371-1373, 1376, 1380, 1383-1385, 1387-1388, 1390-1392, 1400-1401, 1404-1406, 1410, 1412, 1415, 1417, 1428-1429, 1433, 1435-1439, 1441-1445, 1447, 1449, 1451-1454, 1456, 1458, 1460, 1462-1464, 1466, 1468, 1472, 1475-1476, 1483-1485, 1487, 1495, 1497, 1501, 1504, 1529-1530, 1532, 1536, 1538-1540, 1542, 1546-1547, 1549, 1552-1558, 1561-1564, 1566, 1569, 1571, 1573-1574, 1581, 1583-1584, 1588, 1591, 1594-1596, 1599-1603, 1605-1606, 1608, 1613-1619, 1621-1622, 1627-1629, 1632-1633, 1635, 1641, 1643, 1647, 1649, 1651-1654, 1656-1659, 1661, 1672-1674, 1681, 1683-1684, 1686-1688, 1692, 1696-1699, 1701-1705, 1707, 1709, 1715, 1717-1718, 1720-1722, 1728-1729, 1732, 1735, 1739, 1744-1745, 1748, 1757-1760, 1764, 1768, 1771, 1776, 1778-1779, 1781, 1783-1784, 1787-1789, 1791-1794, 1796, 1799-1800, 1805, 1809, 1811, 1813-1814, 1825, 1827, 1829, 1831, 1836-1837, 1840, 1843-1846, 1848-1849, 1852-1854, 1861, 1864-1865, 1869, 1871, 1875, 1878, 1880-1883, 1886-1887, 1889, 1894, 1898, 1900-1903, 1906, 11874
938K	HFW00140-00143, 145-146, 148-151, 153-154, 158-159, 161-162, 165-168, 170, 175, 178-181, 184-189, 191-192, 194, 196-212, 215-217, 219, 226-228, 230-236, 239-241, 243, 246, 249, 253-257, 260-262, 269-270, 272-274, 276, 279, 287-289, 292-293, 296-297, 299-304, 307-312, 314, 317-318, 320-323, 325-326, 329-330, 335-336, 344, 348, 350, 352-355, 361-366, 368-374, 376-378, 380, 383-384, 386, 391-393, 395-397, 399-400, 402, 404, 406-408, 412, 418-419, 425, 432, 435, 437-439, 442, 444, 446-450, 452-453, 458, 460-465, 470-471, 474, 479-482, 484-485, 491, 494-498, 501, 505, 508-509, 514, 516-517, 523-526, 531, 533, 538, 540, 542, 544-545, 549, 554, 556, 559, 575, 582-583, 585-586, 612-614, 619-621, 623-625, 638-641, 643, 645-647, 651, 654, 656, 676-677, 679-681, 686, 688-690, 692-693, 695, 697-699, 701-703, 709-721, 730, 733, 735, 737-738, 740, 744, 746-747, 750, 753, 755-756, 758, 761, 766, 768, 771, 773-774, 779, 781-786, 789, 793-795, 800, 802, 818, 822, 838, 840-846, 850, 861-862, 864-868, 871-876, 881, 887, 889, 899, 904-905, 909 SWL00160, 162, 164, 166-168, 171, 250-251, 263, 272, 277, 284, 288-289, 293, 295, 297, 299, 336, 339, 342, 346, 359, 362, 365, 372, 381-382, 393, 399, 403, 407, 413, 419-420, 428, 430, 433, 449, 452, 454-455, 457, 467, 486, 489, 493, 502, 512, 515, 518-519, 523, 526, 535-536, 544, 546, 555, 557, 563, 567-568, 573, 575, 597, 600-601, 604, 607, 621, 623, 626, 648, 664, 668-669, 678, 685, 687, 690, 694, 696, 702, 709, 711, 714, 717, 719, 725, 727, 732, 744-745, 761, 779-780, 784, 787, 797, 810, 812-813, 817-818, 820-821, 825, 827, 830-831, 834, 839, 842, 854, 856, 858, 871-872, 875, 888, 895, 897, 916, 953, 955, 971, 976, 994, 998, 1000, 1005, 1007-1008, 1014-1015, 1025, 1028, 1035, 1059, 1061, 1067, 1082-1083, 1095, 1101, 1109, 1125, 1149, 1153-1154, 1204, 1219, 1221, 1223, 1227, 1229, 1231, 1235, 1237, 1253, 1288, 1298, 1322-1323, 1325, 1327, 1332, 1337-1339, 1345, 1348, 1351, 1354, 1376, 1380, 1382-1383, 1395, 1401, 1422, 1424-1426, 1443, 1455, 1459, 1461, 1481, 1485, 1503, 1505, 1536, 1539, 1541, 1557, 1559, 1570, 1593, 1595, 1600, 1603, 1608, 1618, 1633, 1642, 1644, 1659, 1663, 1674, 1678, 1683, 1688, 1690, 1693, 1695-1696, 1699-1700, 1702, 1705-1706, 1708, 1710, 1719, 1730, 1746, 1749, 1770, 1798-1799, 1803, 1806, 1809, 1818, 1833-1834, 1841, 1855, 1881, 1883, 1898-1899, 1924, 1926, 1930, 1938, 1940, 1965, 1979, 1982-1983, 1992, 2009, 2013, 2015, 2029, 2033, 2041, 2062, 2064, 2066, 2080, 2093-2095, 2117, 2132, 2144, 2159, 2205, 2212, 2214, 2227, 2240, 2252, 2300, 2314, 2329, 2338, 2356, 2390, 2395, 2440, 2449, 2488, 2496, 2508, 2517, 2519, 2531, 2534, 2539, 2542, 2545, 2562, 2565, 2570, 2574, 2584, 2604, 2617, 2643, 2651, 2681, 2703-2704, 2715, 2718, 2738, 2745, 2747-2748, 2764, 2818, 2825, 2838-2839, 2846, 2848, 2851, 2865, 2868, 2905, 2910, 2952, 2955, 2964, 2972-2973, 2981, 3000, 3026, 3036-3037, 3042, 3050, 3052, 3060-3061, 3098, 3115, 3138, 3141, 3165, 3175, 3193-3195, 3217, 3237, 3247, 3308, 3329, 3345, 3349, 3359, 3366, 3410, 3412, 3484, 3490, 3498, 3504, 3509, 3511-3512, 3519, 3529, 3574, 3581, 3597, 3647, 3652, 3655, 3658, 3662, 3702, 3720, 3727, 3739, 3756, 3760, 3777, 3780, 3786, 3794, 3801, 3825, 3844, 3853, 3856-3857, 3859, 3903, 4006, 4016, 4018, 4023-4024, 4028, 4034, 4042, 4047, 4050, 4052, 4063, 4090, 4143, 4145, 4148, 4156, 4163, 4182-4183, 4185, 4190, 4192, 4194, 4200, 4203, 4206, 4223, 4255-4256, 4305-4306, 4308, 4318, 4343 XXT00135, 137, 368, 377, 382, 405, 416, 433, 454, 463, 470, 481-483, 507-510, 540, 542, 568, 579, 601, 613, 615, 650-651, 655, 664, 667, 670, 673, 689-690, 697, 703, 710, 728, 742, 781, 787, 813, 832-836, 839, 850, 852, 854-857, 865, 889, 892-893, 895
IT28G	9AR01152 DBT01100
IT38G	7BS01233 JAN00373
IT38G II	CSX00304, 752
IT38H	JNJ00160, 179, 210, 289, 510-512, 514, 519, 521, 527, 533-534, 536-537, 540, 543, 547, 550-552, 554, 557, 560, 568, 572, 575, 578, 580-584, 586, 588-589, 591, 597, 602-604, 607, 613, 616, 621, 625-629, 631, 633-634, 636, 638-640, 644, 646-648, 651-662, 669, 673-674, 678, 681-682, 684-685, 687, 690, 692, 705-706, 708-709

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the attached Rework Procedure.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.1-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 2

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours.

Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure)

12. Ensure that the hours on the PL121 are correct.

Group Number 3

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours.

Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen.

12. Ensure that the hours on the PL121 are correct.