PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN WHEEL LOADERS AND LANDFILL COMPACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN WHEEL LOADERS AND LANDFILL COMPACTORS

Usage:

TEBE8973-03

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24Mar2019

(Revised 09May2019)

U-168

A-142

D-145

O-150

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN WHEEL LOADERS AND LANDFILL COMPACTORS
7606 7620 753S 0372 7565 1000 7000		PS46187

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46187" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Mar2019 (Revised 24Apr2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Dec2019

PROBLEM

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PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
815	17Z01104, 1684, 1689, 1725 91P02135
815F	1GN00226, 516, 549, 557, 656, 693, 827, 837, 900, 1005, 1019-1020, 1025, 1033, 1036, 1043, 1052, 1061, 1070 BKL00434, 533, 576, 596, 712, 773, 829, 979, 1026, 1030, 1072
816	15Z01350, 1460
816F	5FN00447, 507, 640 BMR00492, 528
826G	7LN00311, 449, 491, 748
826G II	AYH00608, 691, 697, 713
966E	35S00837, 1466, 2383 99Y03679, 6077
966F	4YG00394 8BG02775, 3373
966F II	1SL01373, 1555, 1784, 1828, 2111, 2697, 2773, 2804, 2925, 3374 9YJ05321
966G	3PW00284, 446, 653, 1336 3SW00785, 1016 8XW00278, 475, 795, 867 9RS00743, 1259, 1448, 1524, 1548, 1591 AAH00301
966G II	ANZ00493, 1125, 1372 AXJ02526, 2884 AXL00314, 701
966H	A6D00266, 778, 783, 832, 902, 980, 984, 1136, 1139-1140, 1357, 1519, 1528, 1544 A6G01290
970F	7SK00125, 486, 906, 951
972G	1EW00431, 735 4WW00759, 778 7LS00302, 335, 428 9GW00505
972G II	AWP00181, 184, 238, 468
972H	A7D00294, 497 A7G00522 A7J00198

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*****Group 2*****
815F	1GN00555 BKL00396, 423, 459, 492, 565, 602, 623, 675, 740, 859, 925, 1000, 1004, 1007, 1045-1046
815F 2	BYN00272, 276, 314, 356, 368, 394, 396, 466, 471, 499, 517, 529, 531, 544, 552, 558, 562, 581, 591-592, 594-597, 600-602, 604-606, 609-610, 612-613, 615-619, 622, 625, 627, 630, 632-633, 635-637, 641-644, 646, 650, 652-655, 659, 667-668, 670-671, 673, 675-677, 681-685, 687, 689, 691-694, 696, 698-699, 701-702, 704-705, 707-716, 721-723, 726, 728-729, 731-735, 901, 905-906, 908-909, 911, 913-914, 919-920, 923-924, 929-932, 934, 936, 939-941, 945-949, 951, 953-954, 956-959, 962-963, 965, 967, 969, 978-980, 982-986, 990-991, 995, 997-999, 1001-1004, 1006-1007, 1009, 1013-1014, 1019, 1021, 1023, 1030, 1033, 1041, 1043-1044, 1046-1047, 1052, 1055-1056, 1059-1062, 1064-1065, 1072, 1075, 1078, 1080, 1083, 1085-1087, 1089, 1092, 1097-1100, 1102-1104, 1107, 1109, 1112, 1114-1115, 1119-1122, 1124, 1126, 1129-1132, 1134, 1140-1142, 1145, 1148-1150, 1153, 1156-1159, 1161-1164, 1169-1170, 1172-1175, 1179-1185, 1187-1188, 1190-1192, 1195-1196, 1198-1200, 1203, 1210-1211, 1214-1215, 1217, 1219-1220, 1226-1227, 1229-1230, 1233, 1244-1248
816F	BZR00205, 265, 276, 338, 340, 343, 345-346, 350-351, 363, 367, 370, 372, 380, 383-384, 388-390, 393, 502, 504-505, 507-508, 511-513, 515, 519-520, 522, 529, 531, 538-539, 542-543, 548, 551-552, 555-556, 561, 563-564, 567-568, 570-571, 574, 577, 581-582, 586, 588-590, 594
825G	6RN00262, 280
825G II	AXB00437, 441, 448, 460, 464, 501
825H	AZW00149, 163, 198, 216, 218, 226, 232, 238, 264, 299, 313, 317, 327, 329-330, 332, 339-342, 347-349, 352, 357-359, 362, 364-365, 367-370, 372-373, 377-383, 386, 390-391, 400, 402-403, 408, 416, 418, 420-428
825K	23305012 SEE00203, 205
826G	7LN00155, 297, 543
826G II	AYH00530, 534, 640, 75009
826H	AWF00259, 262, 273, 299, 379, 393, 397, 448, 453, 468, 479, 488, 498, 502, 519, 550, 553, 584, 586, 591, 595, 613, 619-620, 625, 627, 629, 632, 634, 638, 641, 643, 646, 648, 652, 654, 659-660, 662-663, 665, 669, 672-673, 677, 679, 681, 684, 689, 691, 694, 696-697, 700-701, 708-710, 714, 716, 718, 721-722, 727-728, 730-733, 735-736, 739, 741, 744, 747, 749, 751, 756-757, 759-761, 763-766, 768, 770-772, 776-778, 780-781, 783, 785-786, 801-802, 807-808, 812, 815, 817, 819, 823, 825-828, 830, 833-834, 836, 841, 843, 845, 847, 849, 851, 75005
826K	23206033, 6037, 6045, 6200, 6216, 6225 SET00301, 303-304, 306, 310
836G	7MZ00482, 75009 BRL00348, 476, 503, 507, 522, 75008, 75012
836H	BXD00239, 302, 342, 350, 357, 365, 374, 435, 444, 448, 486, 490, 624, 630-632, 680, 702, 707-708, 724, 743, 805, 1006, 1009, 1011, 1018-1019, 1025, 1027, 1031, 1033-1034, 1038, 1041, 1044-1045, 1049-1051, 1053, 1055, 1064, 1067, 1069-1072, 1074, 1078, 1081, 1084, 1093, 1202-1203, 1205-1207, 1210, 1214, 1217-1218, 1227, 1230, 1232, 1242-1246, 1249-1251, 1253-1255, 75003
836K	LWZ00231 TWZ00416, 419, 426, 428, 433, 438, 450, 501, 510, 516, 525, 530, 533-534, 538, 545-547, 552-553
966F II	1SL00776, 2144, 2313, 3104
966G	3PW00299 3SW00622, 1553 8XW00783, 938-939 9RS00812
966G II	ANT00257, 273 ANZ00290, 328, 369, 501, 815, 927, 999, 1097, 1109, 1228, 1380 AWY00732, 1235 AWZ00186 AXJ01675, 2846 AXL00662, 697
966H	A6D00126, 135, 187, 191, 197, 215, 217, 223, 262, 276, 297, 365, 381, 462, 488, 550, 612, 633, 664, 668, 713, 725, 730, 732, 772, 802, 805, 884-885, 889, 921, 926, 969-970, 994, 1032, 1081, 1204, 1271, 1291, 1317, 1328, 1449, 1503, 1509, 1543, 1608, 1697, 1726, 1795, 1820, 1907, 1913, 1930, 1954, 2000, 2033, 2058, 2074, 2085, 2090, 2092, 2114, 2218-2219, 2228, 2312, 2339, 2353, 2431, 2467, 2541, 2555-2557, 2560, 2563, 2565, 2567-2569, 2583, 2585, 2588-2590, 2595-2596, 2598, 2600, 2603-2606, 2611-2616, 2620-2621, 2624-2625, 2630, 2634-2636, 2639, 2645, 2647, 2649-2650, 2652, 2655, 2657-2660, 2666, 2669-2671, 2679-2680, 2682, 2686, 2689-2690, 2695-2697, 2700-2703, 2711, 2717-2719, 2721-2722, 2724-2725, 2728, 2732, 2739, 2743, 2747-2749, 2751-2752, 2754, 2757, 2760, 2763, 2766-2767, 2769, 2773-2775, 2779, 2782, 2790-2793, 2795, 2798, 2805-2807, 2810-2811, 2815, 2819, 2826-2827, 2831-2833, 2835, 2837 A6G00306, 454, 668, 948, 1141, 1536, 1593, 1623, 1735, 1760-1761, 1970, 2521, 2890, 3150, 3249, 3346, 3385, 3429, 3589, 3618, 3996, 5026, 5146, 5155, 5163, 5171-5174, 5184, 5190, 5194-5195, 5199, 5206-5207, 5209-5211, 5213, 5216, 5228, 5234-5235, 5237, 5241-5243, 5245, 5248, 5250, 5254, 5256, 5260-5261, 5264, 5269, 5274, 5280, 5284-5285, 5291, 5304, 5316-5318, 5329, 5332, 5337, 5339, 5341, 5355-5357, 5360, 5363, 5365-5366, 5368, 5380, 5384, 5386, 5388, 5393, 5398-5401, 5408, 5419, 5423, 5425-5427, 5429-5432, 5438-5439, 5441, 5443, 5445, 5453, 5458, 5460, 5463, 5465, 5468, 5472-5475, 5477, 5479, 5481, 5485, 5489, 5496, 5498, 5503, 5515, 5518, 5521, 5529-5530, 5534-5535, 5537, 5539, 5551, 5555, 5559, 5561, 5564-5565, 5568, 5574-5576, 5578-5580, 5583, 5585-5586, 5592, 5594, 5600-5601, 5603-5604, 5606, 5608-5609, 5619, 5621-5622, 5624, 5626, 5628, 5630-5632, 5637, 5641-5642, 5644, 5648-5650, 5659, 5677, 5681-5685, 5687, 5689, 5691, 5693-5694, 5700, 5704, 5710-5711, 5713-5714, 5716-5717, 5719, 5721, 5725-5727, 5741-5743, 5745, 5747-5750, 5753, 5756, 5758-5759, 5783-5784, 5787, 5790-5791, 5794-5795, 5798-5800, 5809-5811, 5814, 5819, 5821, 5830, 5833, 5835, 5839-5840, 5842, 5844-5845, 5847, 5849-5852, 5855-5857, 5859-5862, 5864-5865, 5868, 5873, 5879, 5901, 5904, 5907-5910, 5912, 5918-5919, 5924-5925, 5928-5929, 5939, 5941-5943, 5948, 5953-5955, 5966, 5969, 5972, 5974, 5976, 5986, 5988-5989, 5991-6000, 6002, 6016, 6020, 6023, 6027-6028, 6030-6034, 6036, 6039, 6041, 6044, 6047-6048, 6050, 6053-6054, 6059, 6069, 6071 A6J00182, 229, 283, 310, 373, 385, 682, 691, 724, 736, 741, 750, 762, 773, 791, 795, 873-874, 1031, 1181-1182, 1210, 1251, 1301, 1603, 1816, 1820-1821, 1827, 1830-1833, 1837, 1839-1840, 1847-1848, 1850, 1852, 1854-1855, 1858, 1862-1863, 1875-1876, 1879-1880, 1882, 1886, 1891, 1904, 1917, 1922-1923, 1926, 1928, 1931, 1936-1939, 1942-1943, 1946-1947, 1956, 1958, 1960-1961, 1963-1964, 1966, 1968, 1970, 1973-1974, 1976-1978, 1980-1984, 1989-1991, 1998-1999, 2090, 2093 BJ600212, 214, 216, 223-224, 275, 314-316, 353, 361, 363, 408, 455, 468, 695, 753-754, 770, 806, 813-814, 838-839, 845, 874-877, 879, 907-908, 913-914, 946, 953-956, 958-959, 967, 1010-1012, 1016-1017, 1060, 1087, 1100, 1107, 1109-1110, 1121-1122, 1177, 1182, 1187, 1192, 1198, 1207-1210, 1226, 1238-1239, 1247-1248, 1257, 1265, 1429, 1433-1434, 1439-1443, 1445-1446, 1448-1454, 1590-1595, 1601, 1606-1607, 1631, 1636, 1646, 1650, 1661-1662, 1703, 1713-1714, 1746, 1776, 1779, 1845, 2041-2042, 2082-2086, 2110, 2112, 2249, 2262-2265, 2313-2323, 2325-2334, 2344-2345, 2358, 2367, 2370, 2383 BS600202, 205-209, 215-217, 219, 221-223, 227-229, 231-232, 235-236, 239-240, 242, 244-245, 247, 252, 255, 260-261, 264, 270-272, 274-276, 278-279, 283, 285, 287-288, 290-297, 300, 329, 333, 340, 342, 350, 370, 372, 374-378, 380-384, 388-390, 393, 395-398, 400-401, 404-405, 407-408, 416, 424, 429-433, 436-439, 441, 443-448, 451, 459, 470-471, 473, 484, 497-500, 502-507 RYF00331-00332, 334, 394, 396, 398, 400-404, 408, 410, 414-415, 417, 421, 424, 426-427, 432-433, 439-440, 443, 445, 448, 450-451, 455-456, 460-461, 467, 476-477, 482, 486-487, 489-490, 492, 494, 496, 499, 501-502, 504, 508-509, 512-516, 521-523, 525, 529-531, 535, 539-541, 546, 550, 553, 557-560, 562-563, 565, 567, 572-573, 575, 577-578, 581, 583, 585-589, 598-599, 610-611, 613, 616, 619-622, 624-625, 630, 633-635, 639, 642-645, 653-654, 658-659, 661-665, 668-669, 672-674, 677-678, 683, 685, 691, 700-701, 703-705, 1002, 1005, 1010, 1012-1016, 1018, 1020, 1022, 1025, 1030, 1032-1033, 1036, 1039-1040, 1042, 1047, 1050, 1052, 1055, 1057-1059, 1070, 1072-1076, 1078-1080, 1082, 1089, 1092, 1096-1098, 1102-1104, 1106-1107, 1110, 1118, 1122, 1124, 1127, 1129-1130, 1132, 1142, 1145-1146, 1148, 1150, 1152, 1156, 1159-1160, 1163, 1166, 1169-1170, 1172-1175, 1184, 1187, 1189-1191, 1193, 1195-1196, 1198-1200, 1202-1204, 1206, 1212, 1214, 1216-1218, 1222, 1224-1226, 1230, 1232, 1234, 1238, 1244, 1246-1247, 1249-1252, 1258, 1260-1261, 1267, 1269, 1271, 1273, 1278-1279, 1281-1282, 1286-1287, 1289-1290, 1294-1301, 1303-1304, 1306-1307, 1309, 1318, 1326, 1328, 1331, 1333, 1340-1342, 1344, 1350, 1353-1356, 1358, 1360-1363, 1365-1366, 1368, 1374, 1377, 1379, 1388-1390, 1393-1396, 1402, 1404, 1406-1411, 1413-1415, 1417-1418, 1427, 1430-1434, 1436, 1438, 1444-1446, 1448-1449, 1452-1453, 1457, 1459-1462, 1464, 1467, 1476-1482, 1484, 1491, 1495, 1497, 1500, 1505-1511, 1513, 1515, 1518-1522, 1526, 1528, 1534-1536, 1541, 1545-1549, 1552-1556, 1558-1559, 1562, 1564, 1571-1572, 1574-1577, 1580-1587, 1590, 1595, 1598, 1603-1605, 1607-1608, 1611, 1615-1616, 1619, 1621, 1624, 1626-1627, 1629, 1631-1632, 1637-1638, 1641, 1649, 1651-1653, 1655, 1661-1664, 1666, 1669-1670, 1672-1676, 1678-1679, 1684-1688, 1690-1693, 1695, 1698, 1706-1708, 1710-1711, 1714-1717, 1727-1731, 1733-1739, 1743, 1746-1747, 1750-1754, 1760, 1763-1764, 1771-1772, 1775, 1780-1781, 1783-1784, 1786, 1789-1791, 1795, 1804, 1806, 1808-1812, 1814, 1817, 1819, 1821-1822, 1824, 1827, 1829, 1835, 1838-1841, 1846-1848, 1851, 1853-1860, 1862, 1864-1866, 1868-1870, 78002, 78008 TAL00173, 317-320, 331, 333, 389, 398, 440-441, 443, 449, 461, 466, 468, 470, 472, 491-492, 494, 510, 519-520, 523-524, 533, 535, 557, 562, 566-569, 588-589, 595, 610, 625, 641, 644, 677, 685, 687, 689, 692-693, 736, 745-747, 749, 768, 770, 794, 796-797, 804-805, 807, 830, 847-850, 855-856, 923, 950, 989-991, 998-999, 1007, 1009, 1011-1012, 1019, 1022-1025, 1028-1029, 1035, 1039, 1061-1062, 1080, 1082, 1088-1089, 1098, 1100, 1103-1104, 1109-1113, 1116, 1120-1122, 1134-1135, 1137, 1172-1176, 1182, 1184-1185, 1190-1192, 1202-1203, 1221-1224, 1226-1227, 1232, 1234-1235, 1238, 1264, 1274-1275, 1282, 1284, 1287, 1299-1300, 1347-1348, 1350, 1359-1360, 1364, 1368-1369, 1383-1385, 1390-1391, 1395-1396, 1401-1403, 1405-1406, 1408-1413, 1415, 1424-1425, 1430, 1432, 1435-1442, 1451, 1453, 1460-1462, 1487, 1500, 1514, 1516-1517, 1519-1525, 1529, 1536, 1552-1553, 1618, 1621, 1623-1625, 1655, 1679, 1702, 1712-1713, 1715, 1719, 1721, 1728, 2019, 2025, 2036, 2056, 2060-2061, 2083-2084, 2086-2087, 2089, 2093-2097, 2100-2101, 2105-2106, 2112, 2189-2191, 2195, 2202, 2209, 2222, 2242-2243, 2304, 2346-2347, 2349, 2351, 2353-2354, 2356-2359, 2364-2367, 2387, 2419-2420, 2440, 2461, 2481, 2496-2497, 2499-2500, 2502-2504, 2534, 2536, 2539, 2541-2542, 2547, 2549-2552, 2554-2556, 2558, 2560, 2563, 2566, 2570-2571, 2598, 2600-2601, 2604-2605, 2607-2608, 2610, 2612-2613, 2616, 2619, 2623-2625, 2627-2628, 2630-2631, 2633-2634, 2636-2637, 2639-2640, 2652, 2656, 2662, 2665-2667, 2669-2670, 2674-2675, 2678, 2681-2683, 2690-2691, 2693, 2704, 2706-2707, 2717, 2719, 2722, 2724, 2738-2739, 2742-2748, 2755
966K	PBG00283, 373, 548, 607, 763, 827, 869, 1097-1101, 1106, 1123, 1135-1138, 1140-1141, 1202 TFS00109, 153, 172, 179, 190, 197, 204, 209-210, 214-215, 217-219, 221-223, 230, 233, 235, 240-241, 244-246, 253, 256, 268, 270, 274, 284, 290, 310, 314, 335, 337, 346, 351-352, 354, 357, 360, 363, 367, 382-383, 395-396, 399, 402, 404, 409-411, 415, 418, 421-422, 426, 430-431, 434-436, 453, 455-456, 458-460, 462, 468, 470, 476, 484, 488-489, 493, 500-501, 503-506, 508, 513, 515-521, 524-525, 527, 537, 543, 545-546, 548, 553, 556-557, 566-567, 574, 577-578, 592, 601, 609, 611-614, 618-619, 622-623, 627-628, 632, 635, 637-638, 640, 644, 650, 653, 656-657, 667, 678, 680-681, 683-684, 687, 694, 696, 700-701, 707, 709, 711, 715, 718-719, 721, 723, 727, 736, 739, 741-742, 744-745, 747, 774, 781, 783, 785, 790, 792, 795, 802-804, 807, 810, 812-813, 815, 822-823, 826, 829, 835, 837, 842-844, 848, 852-853, 856, 858-861, 863, 867, 869-870, 877-878, 880, 887-890, 899, 904, 906-907, 909, 930, 947, 949-950, 954, 956, 974, 980, 985, 989, 992, 995, 998, 1002, 1004, 1006-1009, 1017, 1020, 1023-1025, 1031, 1033, 1036, 1038-1039, 1045, 1049-1050, 1052-1053, 1056-1059, 1061, 1063, 1065-1066, 1075, 1084, 1089, 1093-1094, 1096, 1105, 1107-1108, 1111, 1113-1114, 1126-1127, 1129, 1133-1135, 1139-1140, 1149-1151, 1190-1191, 1193, 1200, 1204, 1233-1234, 1237-1238, 1251-1252, 1254, 1260, 1265, 1267-1268, 1271, 1273-1274, 1276, 1287, 1289, 1301-1302, 1305-1306, 1310, 1314-1316, 1320, 1325, 1328, 1333, 1335, 1338, 1342, 1355-1357, 1359, 1362, 1366-1369, 1378-1381, 1383, 1385-1389, 1395-1396, 1398-1400, 1406, 1408, 1411, 1414-1418, 1420, 1422-1423, 1425, 1428, 1435-1437, 1443-1450
966K XE	NGX00219, 248
966M	DYC00442, 627, 649, 693, 710, 751-752, 772 KJP00402, 440, 442-443, 445-446, 451-452, 454, 456, 461, 465-466, 472-474, 476, 479, 482, 484-485, 487, 497, 512, 534, 537, 539-540, 544, 546, 550-551, 559, 561, 571-572, 577, 580, 582-583, 585, 588, 594-595, 597-598, 600-601, 603, 611, 613-615, 627, 630, 633-634, 646, 650, 654, 656, 660, 668-669, 672, 675, 679, 681, 683, 687-689, 691-694, 696-697, 700-703, 707, 709, 711, 713-714, 716, 718, 721-722, 724-725, 727-729, 732, 734-735, 737-738, 743-749, 751-753, 757-758, 760, 762-768, 771-773, 776-777, 780, 782-794, 796, 799, 803-804, 806, 809, 811-821, 823-824, 826-830, 833-835, 837-838, 840-845, 848, 850, 852-856, 859-869, 871-872, 874-876, 878-879, 881, 883-886, 888, 890-892, 894-901, 903-910, 913, 916-918, 921-927, 930, 934-935, 938-954, 956-957, 960-963, 966-972, 974-975, 978-984, 986-988, 990-991, 993-994, 996-1002, 1004-1012, 1014-1016, 1018, 1020-1021, 1023, 1025-1029, 1031-1037, 1039, 1041-1043, 1045, 1047-1051, 1053-1054, 1056, 1058, 1060-1061, 1063-1068, 1071-1088, 1090-1091, 1093-1101
966M XE	P6C00333-00335, 349, 352, 377, 379-382, 417, 420-421, 428, 430, 437, 444, 457, 464, 466, 469-470, 473-475, 497-501, 506, 522, 531, 533, 535, 542, 546-547, 549-550, 554-557
970F	7SK75001
972G	4WW00430 9GW00551
972G II	ANY00320-00321, 341, 373, 393, 401, 413 AWP00272, 349, 372, 483, 485 AXC00564, 568 AXE00313, 333, 337, 342, 349, 351, 356, 360-361, 374 AXP00179, 223
972H	A7D00129, 202, 216, 261, 279, 292, 295-296, 330, 490, 670, 686, 695, 753, 795, 804, 812, 815, 828, 835, 840, 868, 900, 903, 924, 929-933, 935, 937-939, 941-943, 945, 947, 952-954, 958, 960, 962-964, 966-969, 973-974, 978, 982, 986, 990, 993, 998-1000, 1002-1007, 1010-1013, 1026, 1028-1032, 1034, 1038, 1042, 1049-1050, 1052-1053, 1056, 1062, 1066, 1073-1076, 1079-1082, 1087, 1090-1091, 1093, 1097, 1101-1103, 1105, 1109-1113, 1117-1119, 1121-1126, 1129-1130, 1132-1134, 1136 A7G00179, 254, 335, 427, 465, 476, 731, 763, 860, 1043, 1239, 1255, 2031-2032, 2036, 2038, 2045-2048, 2054-2057, 2060, 2071, 2073-2074, 2076, 2079, 2082, 2087, 2089, 2092, 2094-2095, 2098, 2102, 2104-2106, 2109-2113, 2116-2117, 2122, 2126, 2131-2132, 2134, 2136, 2138, 2140-2142, 2150, 2154, 2156-2158, 2163, 2166-2167, 2169, 2171, 2178-2179, 2185-2188, 2191-2193, 2196, 2198, 2202-2204, 2206, 2209-2211, 2213, 2216, 2220-2222, 2224, 2226, 2228, 2232, 2236-2237, 2241, 2243-2244, 2246-2247, 2251, 2253, 2255, 2258, 2260-2261, 2264, 2266-2268, 2270-2271, 2273, 2278-2279, 2285, 2287-2288, 2290, 2292-2293, 2296, 2299, 2304, 2306, 2309-2310, 2313, 2315, 2319-2322, 2324, 2328-2329, 2331 A7J00155, 165, 197, 222, 231, 261, 267, 279, 287, 295, 337, 355, 366, 397-398, 508, 510-514, 516-518, 521-523, 525-527, 531-533, 535-536 GTA00183-00185, 187-191, 193, 205, 210, 213, 224-226, 228-230, 235, 238, 251-252, 255-256, 258, 265, 267-268, 270, 272, 274-275, 277-278, 281-284, 287-291, 293, 301-302, 305-306, 308-310, 312-315, 318, 320, 322-332, 336, 342-343, 345, 347, 349-350, 352-357, 361-363, 368, 371-378, 380, 382-385, 387, 389-391, 393-394, 398, 400, 404-406, 408, 410-412, 415-417, 702, 711-712, 718-719, 725-727, 729, 731-732, 734, 736-745, 747, 756, 760, 762-765, 772-775, 777, 784-786 LCC00150-00151, 153, 157-158, 161, 163, 168, 171, 173-177, 179, 181-182, 185-186 NPE00247, 261-264 WXZ00211, 217-218, 220, 225, 228-231, 238, 242-245, 249-250, 254, 257, 259-265, 283
972K	PEM00364, 419, 582, 590, 708, 738, 741, 751-752, 766-767, 794, 823, 827-828, 834-835, 837, 848, 861, 864 Z4W00112, 129, 137, 147, 156-157, 160, 162, 166, 168-169, 175, 184-186, 188, 191, 198, 205-206, 217, 219-222, 225, 227, 230-231, 234-237, 244, 246, 249-250, 254, 256, 261, 266, 275, 277, 286, 298, 310, 313, 318, 320-321, 326, 333, 339-340, 342, 344, 352, 354-355, 357-358, 360, 365, 367, 369, 371, 376, 383, 388, 396, 398, 401, 422, 429, 432-434, 437, 450, 453-454, 458, 460-462, 466-473, 475-476, 478-483, 485-487, 499-500, 502-503, 506, 509-512, 514, 518, 526, 533, 538, 545, 547, 550, 552, 568, 570-571, 583-586, 588-589, 592, 594, 602, 605-609, 613-616, 618, 622-625, 631, 634, 642, 648-650, 652, 669, 671-672, 675-677, 680, 687, 689, 691-692, 701-703, 705, 707, 710, 715-717, 719-721, 726-728, 730, 732, 737-739, 743-746, 749, 751, 753-756, 760-761, 763-764, 766, 769-771
972M	A8P00201, 222, 224, 226, 228-229, 232, 236, 240, 242, 253, 256, 263-264, 266, 272-273, 275-276, 278, 281, 302, 308, 310, 313, 315, 318-321, 324, 339-340, 342-345, 349, 351, 359-360, 369, 373, 375-376, 378, 380-384, 386, 388-392, 394, 396-398, 400-401, 406-407, 409-411, 413-416, 418-430, 432, 434-435, 437-443, 446-449, 451-453, 455-456, 458, 463, 466-468, 470, 472-477, 479-483, 485-486, 488, 490-494, 496, 498-499, 501-505, 507-512, 514-518, 520, 522-523, 525-534, 536-552, 554-558, 561-565, 567, 569-575, 577-579, 582-594, 598, 601-603, 605, 608 JPR00493, 509-510, 561, 575, 586, 588, 590, 597
972M XE	EDW00221, 224-225, 237, 271, 274, 279, 292, 294, 299-302, 305-307, 309, 312-314, 316, 320, 339-340, 346-347

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.1-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours.

Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure)

12. Ensure that the hours on the PL121 are correct.

Group Number 2

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours.

Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen.

12. Ensure that the hours on the PL121 are correct.