PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE8954-04

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24Mar2019

(Revised 15May2019)

U-164

A-138

D-141

O-146

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
7606 7620 753S 0372 7565 1000 7000		PS46183

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46183" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Mar2019 (Revised 07May2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Dec2019

PROBLEM

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PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
613C	92X01071
613C II	8LJ00881, 1176, 1239, 1605, 1673, 1687, 1815, 2071, 2212, 2509, 2523, 2543, 2563, 2646, 2696, 2742, 2772, 2787, 2800, 2828, 2951, 2971, 3045, 3129, 3163, 3170, 3192, 3195, 3211, 3214, 3226, 3239, 3284, 3291, 3332, 3338, 3377, 3394-3395, 3410, 3414, 3446, 3454-3455, 3461, 3471-3472, 3474-3475
613C II OEM	B6J00254, 259
615C	5TF00118, 293
615C II	9XG00733, 835, 1718, 1748, 1878, 2001, 2003, 2066
621B	35V01391-01392 45P03775
621E	6AB00805
621F	4SK00052, 264, 356, 458, 575 8PL00142
621G	ALP00355, 368 CEN00379, 426, 433 DBB00268
623B	46P01173
623E	6CB00664, 798, 822 6YF00106, 195
623F	5EW00275, 284, 312 6BK00039, 368, 414, 566
623G	ARW00402 DBC00437, 476, 480
627E	6EB00596
627F	1DL00101, 123-124, 127, 135, 194, 215, 344, 538, 541, 617, 693, 725-726, 764 4YK00194
627G	AXF00599, 717
631D	24W03641
631E	1AB00729, 806, 1230, 1333, 1684, 1708 1NB00592, 647, 1004, 1473, 1486, 1497
631G	CLR00254
637E	1FB00345 1JB00590, 700
651E	89Z00204, 75001
657E	91Z00411, 431
769C	01X01819, 2293, 3090, 3284, 3389, 3922, 4026, 4442, 5436, 5859-5860
769D	5SS00166, 243, 288, 390 5TR00352-00353, 388, 475-476, 530, 599 BBB00396, 625, 654
773B	63W00931, 1542, 2053, 2055, 2338-2339, 2353, 2416, 2661, 75212
773D	7CS00094, 156, 307, 359, 470, 481, 616, 858, 973 7ER00581
773E	BDA00350, 513, 75001
773F	EED00577
775B	7XJ00077
775D	8AS00575
775E	BEC00161, 312, 624, 626, 665
776B	6JC00066
777D	3PR00281, 735 AGC00526, 1245-1246, 2409
777F	JRP00665
785	8GB78007
785B	6HK00279, 289
793C	4AR00356
793D	FDB01307, 1320

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*****Group 2*****
5110B	AAA00295, 319, 322, 364
5130	5ZL00062
613G	ESB00108
613G OEM	DXA00103, 106
621F	4SK00832, 834
621G	ALP00315, 322-323, 330, 334 CEN00329, 334, 413 DBB00209, 264, 299, 313, 321, 417, 445, 512, 527, 546, 549, 582, 600, 626, 632, 699-700, 707 DBX00202
621G OEM	DXB00109-00110, 124, 150-151, 154, 161, 164, 196
621H	DBK00101-00103, 105, 107-113, 115, 119, 121-123, 125-126, 129-131 EAZ00118-00119, 122-123
621H OEM	HKK00118 NYY00101, 105-106
621K	WTA00101-00102, 105, 109, 112-113, 116 WTL00101
621K OEM	WTE00101, 105, 113, 116, 118 WTP00101
623B	46P01175, 1322, 1417, 1599, 1715
623E	6YF00283
623F	5EW00316 6BK00052
623G	ARW00312, 349, 361, 386, 395 CES00329, 335, 337, 341, 461, 474, 482, 497, 539 DBC00181, 190, 221, 226-227, 233, 253, 258, 260, 273, 279, 283, 291, 303, 320, 329, 376, 413, 453, 483, 496, 524, 527, 530 DBY00412
623H	DBF00102, 105, 108, 112-115, 117-118, 121-124, 126, 131-134, 136-142, 144, 147, 150-155, 158-160, 162-163, 166-167, 171, 173 EJD00101-00105
623K	WTB00101, 103-105, 107-108, 114-116, 118, 120, 122-126, 129-133, 140-144, 153, 155, 161-164, 168, 170, 172-177, 179-184, 192-193, 196, 198, 202, 214 WTM00101-00103, 106, 109-110
627G	AXF00285, 298, 573 CEX00270, 470, 523, 549, 552 DBD00306, 362, 448, 462, 512, 514, 538-539, 558, 574, 614, 616, 671, 755, 848, 923, 932, 934, 940-943, 952-956, 958-961, 963-964, 966-967, 974-983
627H	DBW00103-00105, 108, 111, 113-114, 116-119, 121-123, 127-131, 137, 139-140, 143, 149, 151, 156-160, 162-165, 167, 169-171, 173, 175, 179-180, 183-184, 186-187, 189-190, 193-201, 203-204, 208-210, 213-216, 219, 221-222, 224-226, 228, 230, 235-236, 238-240, 244-245, 248-249, 254-255, 257-260, 262-263, 268-269, 277-287, 290-294, 298-300, 302, 305-309, 313, 318-319, 326, 329-331, 333-336, 340-341, 344-346 LCT00101, 103-115
627K	WTC00105-00107, 113, 118-123, 126-127, 129-130, 139-140, 144-146, 149, 152-154, 158-163, 166, 175, 182-183, 187-188, 194-195, 197, 200-201, 203-204, 207-208, 211-214, 217-219, 222-223, 230-231, 237 WTN00104-00105, 107-108
631D	24W03801
631E	1AB01200, 1663, 1746-1747, 1807, 1825
631G	AWK00238 CLR00415, 592 DFA00142, 151, 153, 167, 191, 217, 249, 276, 280, 305, 309, 311-312, 314, 317, 321-323, 344, 382, 399, 405-406, 408, 410-417, 419-423, 433, 435, 438, 440, 443-452, 454, 456, 459-463, 471-473, 475-477, 479-480, 482-485, 496, 498, 500, 502, 507, 509-510
631G OEM	DXE00103, 106, 109-110, 123, 137, 150, 158, 161
633D	25W00900
633E	2PS00295
637E	1FB00396, 512, 683, 738, 838, 841 1HB00578, 596 1JB00557, 632 1LB00737
637G	AXT00302, 321, 334, 337 CEH00237, 239, 242, 404, 406 DFJ00232, 234, 243-244, 251-252, 267-268, 274-275, 284-285, 295, 316, 339, 362-363, 365, 369, 414, 418, 424-425, 427, 429, 433-434, 437-440, 444, 451, 456, 458-460, 468-472, 474-479, 482-484, 486, 488, 492, 494, 496-497, 503-504, 507, 509-511, 513-515, 517-522, 524-525, 527, 535, 538, 544-545, 547, 550, 554, 556-557
651B	67K00767, 781, 814, 828-829, 838, 845-847, 849-850, 856, 873, 897, 935, 937, 974, 987, 1034
651E	4YR00188, 190, 192, 210, 214, 404-405, 423, 425, 431-432 89Z00140, 156-157, 163-165, 169, 171, 174-176, 188, 194, 197-199, 203, 205
657B	68K00743, 1117, 1349-1350
657E	5YR00211, 213-214, 216-217, 220-222, 252, 278, 291, 297, 301-302, 500, 504, 517-518, 530-534, 539, 552, 556-557, 566-567, 572-574, 593, 619-620, 627-628, 639-640, 642 6TR00201, 221, 223-226, 407 90Z00102, 118, 122, 136, 138, 163, 167, 174, 183, 193, 226 91Z00198, 211, 225, 229, 232-233, 235-237, 246, 251, 258-260, 266-267, 277, 279, 282-283, 285-287, 291-292, 300-302, 313-316, 322-323, 325, 328, 337-339, 343, 346, 349, 368, 370, 372-373, 377, 379-380, 391, 394-396, 400, 404, 413, 426, 433-436, 438-440, 447, 480-481, 485, 487, 494
657G	W1B00110, 135, 137, 148, 150, 153-156, 160, 162, 166, 168-171, 173, 178-181, 183 W1C00201, 210, 223, 233-234, 236, 238, 243, 248-249, 255, 262, 265, 278, 281, 286, 295, 298, 302-308, 313, 316-318, 322-323, 325-326, 330-335, 338-341, 346-354, 357, 359, 361-364, 369-372, 381-384
769C	01X05105, 5272
769D	5SS00268, 325, 359 5TR00087, 124, 146, 344, 385, 469, 472, 797, 944, 1034 BBB00189, 361, 412, 414, 419, 465, 469, 477, 489, 509, 567, 593, 613, 657, 668, 773, 787
770	BZZ00072, 98, 127, 144, 178, 185, 194, 209-210, 216, 231, 233, 265, 307, 312, 315, 353, 362, 378, 398, 414, 416, 425, 439, 445, 447, 456, 489-490, 492-493, 545, 554-555, 561, 566, 570, 580, 586, 588-589, 594-599, 602, 604, 606-607, 609, 613-616, 624, 626-629, 632-634, 638-639, 642-647, 649-650, 655, 657-658, 660, 662-663, 673-675, 682, 685-686, 690, 696-697, 707, 709-710, 713, 717-718, 722, 724-726, 734-735, 748, 752, 756-757, 761, 763-766, 769, 771-772, 775-776, 778, 780-781, 787-789, 822, 833, 838, 840-841, 851-852, 868, 871, 874-875, 881, 900, 910, 915, 75001
770G	ECM00220, 222, 231, 321 KDH00202, 205, 207, 209, 213-214, 217-218, 224-225, 244-245, 252, 259-260, 262-264, 270, 275-278, 282-288, 290-291, 293-299, 302-303, 306, 309, 312, 315, 317, 319, 321, 323, 327, 330-332, 334, 336-340, 344-345, 348-350, 353, 355-358, 361-369, 374, 380, 382-385, 388, 391, 414, 416, 425
770G OEM	RMA00100-00101, 105
771D	6YS00148 BCA00140, 243, 468, 537, 544
772	RLB00287, 294, 302, 328-329, 446-447, 507, 514, 530-533, 544, 593, 614, 619, 622-623, 637, 639, 647, 650-651, 655-657, 659-660, 662, 665, 668, 672-674, 678-680, 687, 693-696, 703, 710-711, 715, 717-722, 724-725, 727-730, 732-735, 737, 739, 741, 744-745, 748-749, 759-763, 768, 771-773, 776, 779, 781, 783, 787, 789, 791-793, 795, 798-799, 801-805, 808, 812-814, 817, 820-822, 824, 832-835, 838, 840, 843-844, 848-853, 863-864, 867-868, 870-871, 876, 878, 880-881, 901, 904
772G	KEX00101, 104, 126, 135, 137, 142-147, 159, 166-168, 175, 185-186, 188-189, 191-194, 198, 206, 215, 217, 222-223, 227, 232-233, 237, 241, 243, 245, 247, 257, 267-270, 272, 279-282, 290, 297, 333, 340, 381 LTX00202
772G OEM	RME00100
773B	63W02831, 2895-2896, 2968, 3341, 3605, 3650, 3652, 3933, 3952, 4572, 4627
773D	7CS00091, 308, 339, 348, 372, 391, 414, 420, 478, 550, 896, 905, 937, 977 7ER00080, 171, 198, 262, 338, 353, 440, 462-463, 466, 554, 721-722, 802, 824, 938
773E	ASK00357, 373-375, 518, 579, 603-604, 608, 619-620, 698, 706-709, 711-714, 718, 723-724, 756-757, 813, 880-882, 885, 895-898, 900-901, 910-913 BDA00114, 147, 176, 192, 306, 403-404, 407, 443, 479, 602-603, 606, 609, 744-745, 812, 878, 880, 894, 913, 931, 1032, 1036, 1044, 1053, 1085, 1151, 1240 KEG00132, 281-282, 299-301, 315-318
773F	EED00274, 279-280, 371, 396, 409, 422, 428, 453, 455, 470, 489, 513, 528, 534, 627, 649-650, 654, 686-687, 691, 723, 737-738, 777, 797, 819, 963, 1004, 1044, 1046-1047, 1049, 1051, 1054, 1065, 1075, 1117, 1142, 1152, 1156, 1158-1159, 1163-1164, 1168-1169, 1174-1176, 1183-1186, 1188-1189, 1191, 1193, 1197, 1200, 1209, 1221-1223, 1228-1230, 1235-1238, 1251, 1253-1254, 1256-1257, 1269-1271, 1273, 1280, 1292-1294, 1296, 1314-1316, 1320-1321, 1325-1326, 1335, 1346-1348, 1352, 1365-1366
773F OEM	EXD00103, 105, 112-113, 116-117, 119-121, 123-124, 131-132, 138, 140, 143, 145
773G	JWS00163, 169, 172, 175-177, 179-180, 182-189, 198, 200-201, 205, 210-211, 214, 216-225, 227-228, 230, 232-240, 243, 246-252, 257-259, 264, 267, 278-279, 289, 293, 295, 297-298, 300-305, 307, 309, 313, 315-328, 331-335, 337-340, 342, 344-348, 350-363, 365-368, 371-373, 375-378, 382-388, 411-413, 415, 417-418, 425-426 MWH00160, 200, 206-208, 215, 227-232, 243, 246, 250-252, 264, 272, 277-281, 289, 302-308, 313-314, 316, 318, 324, 326, 334, 345-348, 355-356, 358-360, 363-364, 419
773G OEM	T5S00104, 106-111, 119, 123, 125 T5T00101-00102, 105-107
775D	6KR00317, 360 8AS00094, 129, 138, 157, 194, 199, 236, 75001-75005
775E	BEC00231, 600, 604, 611, 682, 730, 764, 769, 833, 75001
775F	DLS00298, 373, 399, 430, 456, 476, 491, 501, 510, 526-527, 591, 630, 759, 763, 798, 822, 845, 847, 1000, 1018-1019, 1032, 1044, 1058, 1061, 1089, 1095, 1097, 1107, 1118-1119, 1123, 1127, 1129, 1133, 1137-1139, 1141, 1153-1157, 1164, 1186, 1190, 1192, 1200, 1204, 1206, 1209, 1212, 1216, 1221, 1226-1227, 1239-1240, 1244, 1246, 1253, 1255-1256, 1259-1261, 1265, 1268, 1288-1289, 1292, 1295-1296, 1298, 1301, 1317, 1321, 1323-1324, 1327, 1336, 1347, 1350, 1354-1355, 1357, 1359, 1394, 1447-1448, 1453, 1472, 1478, 1486, 1488, 1513, 1515, 1546-1549
775G	MJS00274, 280, 289, 294-295, 305-306, 309, 314-315, 319, 321-322, 325-328, 333, 338, 343-346, 351, 358, 361-363, 366-367, 369-371, 375-376, 378-385, 393-394, 397-398, 400-407, 413-417, 421, 423-428, 432-437, 439-441, 443-448, 456-457, 460, 462-464, 466-470, 472-480, 482-483, 485-492, 495-503, 509-511, 513, 515-539, 541-542, 544-546, 550-551, 555-556, 560-561, 563, 570-572, 574-578, 584, 586-590, 593-596, 598-601, 613, 616, 625, 630, 638-646, 653-654, 661-662, 665-667 RFM00251, 253, 258-260, 266-270, 284, 293, 304, 308-310, 312-313, 316, 323-326, 328-329, 334-335, 337-342, 350-352, 371-376, 392-395, 399-401, 404, 407, 419, 421-422, 429-434, 436-441, 519, 530-532, 564, 566-568, 571-573, 576-577, 579, 581-584, 588, 593-594, 597-606, 616-617, 662, 664-665, 669-671, 684-686, 689-690, 693, 697, 700-702, 704, 709-711, 724-725, 730-732, 737-741, 747-752, 755-756, 761, 809, 815-817, 819, 825-828, 834, 848-849, 871, 873-875, 896-898, 902-905, 907-908, 915, 931, 937, 952, 968, 973, 976-977, 1020-1024, 1034-1035
775G OEM	T5F00102-00103 T5W00112
776D	5ER00115, 118, 121, 124-125
777B	4YC00162, 865, 1566
777C	4XJ00157, 187, 350, 647, 877, 1006, 1020, 1029, 1037, 1041, 1121
777D	3PR00085, 255, 379-381, 390, 412, 416-417, 728, 734, 768, 773, 909, 911, 1003, 1037, 1050, 1053-1055, 1105, 78006 AGC00121, 198, 203, 260, 289, 292, 349, 366, 368, 392, 402, 405, 413, 416, 418, 473, 512, 517, 536, 539-540, 735, 756, 853, 967, 974-975, 985, 988, 1096, 1103, 1125, 1231, 1264, 1342, 1347-1349, 1374-1376, 1441, 1450, 1457, 1492, 1496, 1575, 1633, 1676, 1698, 1749, 1759-1760, 1770, 1783, 1810, 1814, 1842-1843, 1849, 1856, 1869, 1910, 1958, 1973, 2016, 2039, 2048, 2055, 2059, 2062, 2073, 2109, 2121, 2156, 2251, 2268, 2288-2289, 2321, 2361, 2365, 2369, 2392, 2406, 2423-2424, 2433, 2458, 2462, 2470, 2495, 2510, 2536 FKR00287-00288, 410, 412, 427, 430, 1029, 1331, 1434, 1447, 1498-1499, 1533, 1572, 1583, 1588, 1591, 1623, 1661-1662, 1705, 1708, 1727-1728, 1736, 1769-1770, 1794, 1797, 1851, 1853, 1877, 1880, 1883, 2202, 2224, 2227
777F	JRP00292, 338, 350-351, 357, 366-367, 371, 384, 399-400, 421, 428-429, 434, 451, 465, 471, 477, 484-485, 493, 502, 515-516, 521-522, 592-593, 612, 615, 617, 644-645, 649-652, 660, 663-664, 680, 687, 700, 702, 721, 724-725, 729, 764, 766-767, 782-783, 797, 805-806, 839, 858, 866, 886, 894, 896, 902, 906, 918, 927, 930, 938-940, 968, 983, 986, 989, 1006, 1017, 1024, 1038, 1044, 1057-1058, 1085, 1087, 1124-1125, 1163, 1165, 1193, 1249, 1256, 1284, 1299, 1314-1315, 1317, 1320, 1378, 1398, 1411, 1423, 1426, 1467-1468, 1520, 1526, 1538, 1632, 1690, 1716, 1736-1737, 1778, 1831, 1835, 1867, 1883, 1885, 1888, 1909, 1958, 1970, 2032, 2093, 2110, 2184, 2192, 2198, 2272-2273, 2281, 2285-2286, 2288-2289, 2292-2293, 2296, 2300-2303, 2305-2306, 2314, 2319-2320, 2322-2324, 2335-2336, 2338, 2340-2342, 2347-2350, 2354-2357, 2362, 2366, 2370, 2372-2373, 2377-2378, 2397-2399, 2402-2403, 2408-2409, 2411, 2413-2416, 2430, 2441, 2445, 2447-2448, 2450-2453, 2460, 2476, 2480, 2482-2484, 2487, 2489-2490, 2492, 2494, 2496-2499, 2501-2502, 2505-2506, 2510, 2512-2514, 2517, 2519, 2521-2523, 2526-2527, 2533-2536, 2538, 2540, 2542, 2544-2545, 2558, 2562, 2567, 2571, 2585, 2589, 2591, 2606, 2613, 2622, 2634-2636, 2640, 2647, 2650, 2652-2653, 2660, 2669, 2674, 2682, 2684-2687, 2690, 2695-2697, 2699, 2705, 2707, 2728, 2732, 2735, 2741-2742, 2750, 2752, 2764, 2766, 2775-2776, 2784, 2786, 2797, 2799, 2801, 2803-2804, 2824-2825, 2827, 2829, 2831-2833, 2836-2837, 2839, 2842, 2867, 2869, 2876, 2885, 2887, 2889, 2897, 2902, 2904, 2913, 2915, 2917, 2920-2923, 2933, 2938-2939, 2943, 2947, 2949, 2958, 2965-2966, 2970-2972, 2975-2977, 2982, 2988, 2990, 2992-2993, 3001-3002, 3008-3011, 3015, 3027-3028, 3033, 3046-3047, 3050, 3055, 3058, 3062, 3065, 3068, 3074-3075, 3081-3082, 3084, 3088, 3093-3094, 3098-3099, 3101, 3103, 3106-3107, 3109, 3121, 3124-3130, 3137, 3141, 3149-3150, 3156, 3165, 3183, 3198, 3200, 3202-3203, 3208, 3210, 3221, 3233, 3239, 3242, 3251-3252, 3257, 3274, 3281-3288, 3301, 3303, 3309-3311, 3315-3316, 3319-3320, 3323-3324, 3327-3328, 3330, 3332, 3338-3339
777F OEM	JXP00126, 158, 170-171, 181, 186, 206, 215-216, 218, 220, 242-243
777G	RDR00102-00103, 105-108, 110, 112, 122-123, 125, 127-130, 132, 135-137, 141-145, 147, 154-156, 161-163, 165, 167, 174, 176-183, 187-190, 194-195, 199, 202, 205, 213-214, 219, 223-225, 227-229, 231-232, 236, 238, 240-251, 253-264, 266-269, 271-281, 283-288, 290-297, 299, 301, 307-308, 310-313, 315-316, 322-331, 333, 335-343, 345-348, 350-357, 360-362, 365-372, 374-376, 381-382, 384-385, 501, 504, 506-508, 510, 513, 518, 522, 525 TNM00106-00109, 111, 113, 115, 117, 121, 123, 145-146, 148, 150-151, 184-185, 187-190, 192, 196, 198, 200, 202, 209, 211, 213, 217, 219, 221, 223, 227, 229-231, 233, 242, 246-248, 250, 258, 260, 262, 264-265, 269, 271, 281, 299-300, 310-311, 315-318, 320, 325, 333, 335, 337, 341-345, 351, 353, 365-368, 370-371, 373-374, 376-380, 393, 398, 400, 407, 433, 435-437, 442-443, 446, 450-453, 456, 464-466, 469-470, 472-473, 475-483, 489, 491, 499, 501, 505, 507, 509, 511, 513, 517, 521-525, 531, 533, 541-542, 544, 546, 548, 551, 553, 555, 558, 562, 564, 578-580, 582, 584, 586-588, 600, 613, 615, 619, 621, 624-626, 628-629, 637-638, 649-650, 652, 678, 715, 729, 736-737, 739, 741-750, 759-763, 777, 779, 781, 784-786, 802-803, 809-810, 821, 830, 832, 845-849, 1011, 1021, 1026, 1028-1030, 1045, 1054, 1080, 1082, 1085-1089, 1093-1101, 1104-1105, 1107
777G OEM	T4Y00102, 104, 112-114, 118-121, 128-130, 132, 149, 153-154, 156, 158, 160, 165, 173, 176, 190-195, 201-203, 205, 207, 209, 506-507, 509, 513, 518, 521, 524 T5A00107-00109, 111-114, 118, 123
785C	APX00163, 293, 332, 340, 369, 622, 638, 675, 748, 758, 865, 969, 1106, 1146, 1163, 1166-1167, 1220, 1228, 1255-1257, 1291, 1488, 1491, 1500-1501, 2113, 2217, 2262, 2274, 2279, 2284, 2286-2287, 2292, 2304, 2314, 2317-2318, 2330, 2349, 2362, 2364-2367
785D	MSY00116-00119, 133, 139, 183, 185, 191, 200, 203-206, 245, 268, 275-276, 295, 303-308, 310, 386, 390-392, 394-396, 404, 414-415, 421, 425, 448, 455, 457-458, 494, 502, 511, 521, 534-537, 544, 547-548, 563, 566, 573-575, 577, 649
789	9ZC00371, 630
789B	7EK00498, 590-593, 640, 661
789C	2BW00534-00535, 553, 596, 876, 931, 935, 965, 967-968, 996, 1014, 1016, 1108, 1130-1133, 1155, 1169-1170, 1172, 1193, 1229, 1256, 1305, 1310-1311, 1324, 1409-1410, 1421, 1423, 1453, 1606-1609, 1696-1699, 1713, 1719, 1722-1726, 1736, 1743, 1881, 1954, 1973, 2017, 2067
789D	SPD00265-00266, 277, 309, 317, 496, 509, 751-752
793B	1HL00248, 271
793C	4AR00386, 392 ATY00649-00650, 660-661, 852, 878-880, 1073-1074 CBR00108
793D	FDB00578, 949-950, 1619
793F	SSP00150-00151, 252-254, 258, 267-268, 270, 279, 290, 292-293, 317, 321, 324, 332, 339, 341-342, 358-359, 702-703, 707-708, 710, 712-713, 715-716, 722-725, 727-728, 730-731, 735, 737-738, 740, 749, 771, 776-778, 781, 790, 793-796, 801, 808-810, 813, 853, 934-936, 941, 943, 946, 952-954, 967-971, 973, 975, 978-979, 984-985, 1020, 1022, 1026, 1189
795F AC	ERM00155-00156, 217, 221-222, 227, 239, 241, 250, 255-258, 260-263, 265-269, 277, 280, 282, 284
797F	LAJ00443-00444, 502, 504-506
R1600G	9YZ00569
R1600H	9SD00220
R1700G	8XZ00355

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.1-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours.

Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure)

12. Ensure that the hours on the PL121 are correct.

Group Number 2

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours.

Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen.

12. Ensure that the hours on the PL121 are correct.