PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46167" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

Qty

Disassemble, clean and reassemble all new 442-2821 Rear Suspension Cylinders in dealer parts stock using a 529-8950 Seal Kit. Return the cylinders to inventory.

Submit one claim for all parts reworked from dealer parts stock. One kit and four hours of labor will be allowed per rear suspension cylinder reworked.