PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE8963-04

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24Mar2019

(Revised 22May2019)

U-158

A-132

D-135

O-140

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
7606 7620 753S 0372 7565 1000 7000		PS46177

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46177" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Mar2019 (Revised 07May2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Dec2019

PROBLEM

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PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
M313C	H2A00615
M315D	W5M05380
M315D 2	CH300207
M318	8AL01343
M318C	BCZ02165, 2236
M318D	W8P05077
M322D	D2W00407
M322D MH	D3X00268, 312, 324

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*****Group 2*****
M313C	H2A00363
M313D	J3A00138-00139, 159, 170, 198, 217, 229, 241, 266, 277, 279, 291, 301, 317, 333, 339, 493, 497, 502, 506, 508, 514, 519-520, 526, 533, 535-538, 541, 544-546, 550, 553-555, 561, 566-568, 571, 574, 577, 582, 587, 593 K3D00649, 761, 773-774, 787, 825, 876, 937, 940, 1000, 1017-1018, 1021, 1024-1026 W3H00550, 629, 636, 795, 801, 840, 923, 931, 5021, 5053, 5057, 5072, 5089, 5100, 5106-5109, 5111, 5113, 5119, 5124-5125, 5128, 5130, 5138, 5142, 5145, 5154, 5157-5158, 5162-5163, 5165-5166, 5180, 5183, 5198, 5200, 5202-5203, 5208, 5210-5211, 5219-5220, 5295, 5301, 5317, 5339, 5344, 5350, 5353-5354, 5383, 5387, 5389, 5392, 5396-5401, 5404, 5408, 5412, 5419-5420, 5422, 5428, 5434, 5445, 5449, 5452, 5455, 5476, 5484, 5507, 5527, 5533, 5544, 5550, 5554-5558, 5561, 5572, 5593, 5595, 5598, 5618, 5629, 5633, 5636, 5650, 5653, 5656-5657, 5660-5661, 5664-5665, 5673-5674, 5677, 5684, 5686, 5701, 5704, 5707-5708, 5710, 5712-5714, 5725, 5736-5737, 5740, 5743, 5750-5751, 5755, 5765
M315D	K5E00460, 521, 541, 554-558, 560, 588-589, 609-610, 629, 631, 644, 687, 707 W5M00730, 737, 768, 789, 5057-5058, 5083, 5100, 5106, 5131, 5145, 5151-5153, 5155, 5157, 5159, 5166, 5180, 5195, 5199, 5207, 5214, 5219, 5251, 5269-5270, 5273, 5275, 5287, 5304, 5308, 5321, 5331, 5336, 5340, 5343-5345, 5349, 5354, 5358, 5362, 5366, 5368, 5374, 5381, 5384, 5393, 5425, 5428, 5436, 5439, 5472, 5479, 5482, 5490, 5514, 5541, 5558, 5570, 5589, 5591-5592, 5594-5595, 5605, 5650-5651, 5653
M315D 2	CH300218, 222-223, 232-233, 235, 239, 243-244, 246-247, 252-253, 258-264, 271, 273-276, 279-290, 292, 294-299, 328-329, 335, 337, 426, 431-433, 437-438, 492
M316D	D6W00310, 315, 495, 593 W6A00302, 502, 513, 699, 746, 884, 975, 990, 1161, 5099, 5118, 5147-5148, 5173, 5182-5183, 5185, 5189, 5192-5194, 5196-5197, 5200, 5203, 5206, 5213, 5221-5222, 5225, 5235, 5244, 5265, 5267, 5278, 5324, 5330, 5334, 5343, 5356, 5358-5359, 5365, 5372-5375, 5385-5386, 5388, 5402-5403, 5415-5416, 5425, 5427
M317D 2	CA600300 CH500302, 313, 322, 325-326, 340, 343, 346-347, 349, 351-356, 363-364, 380, 390, 408, 445, 455, 465, 469-470
M318C	BCZ02211
M318D	D8W00180, 197, 824, 988, 1097, 1155 P8L00258, 307, 318, 357, 391, 432, 456, 464, 468, 477, 480, 488-490, 509-510, 512-513, 515, 517, 548, 550-551, 553, 556-558, 561-562, 565, 567, 570, 588, 596, 600-601, 605, 620, 639, 647-648, 658, 660 W8P00568, 743, 846, 871, 1011, 1103, 1199, 5003, 5026, 5048-5049, 5053-5054, 5065, 5106, 5127, 5180, 5212, 5234-5235, 5237, 5243, 5252, 5254, 5260, 5267-5268, 5270-5271, 5288, 5292, 5294-5295, 5303, 5311, 5313, 5349, 5351, 5354, 5365, 5371, 5395
M318D MH	D9X00553, 573 P9M00279, 302 W8R00172, 244, 249, 318, 336, 5030, 5032, 5038-5039, 5042-5043, 5046, 5058, 5061, 5064, 5070, 5072, 5075, 5077, 5080, 5083-5084, 5087, 5089, 5091, 5104
M320D 2	CH900124, 127, 146-147, 159
M322D	D2W00469 P2T00148, 175, 220, 262, 267, 270-271, 289, 301-303, 305, 307-308, 314, 316, 318-320, 322, 327, 329, 331, 334-335, 338, 340, 343-344, 347-348 W2S00115, 297, 303, 455, 5039, 5048, 5050, 5053, 5061, 5063, 5072, 5075, 5083
M322D 2	EN200206, 208
M322D MH	D3X00319, 434, 450 P3W00203, 248, 252, 256, 264, 266-268, 275 W2T00201, 419, 423, 438, 444, 5018, 5022-5023, 5028, 5032-5033, 5037, 5063, 5067-5069, 5071-5073, 5075, 5078, 5081-5082
M324D 2 MH	EN300174

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*****Group 3*****
345B II MH	APB00306
365B L	9PZ00345 9TZ00507
365C L	MCS00209, 365, 417-418
375 L	1JM00297, 304, 431
385B	RCD00207
385C L	EDA00289, 424
M325C MH	PAN00270

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*****Group 4*****
325C MH	S2C00175
325D MH FCR	RJK00133
330D MH	PEL00186
330D MH FCR	LEM00254, 261, 263, 265, 269-272, 274-279, 281, 283-284, 286, 288-290, 292-293, 295-296
330D MH HCR	C5K00229-00230, 232, 235, 238, 240-241, 243-245, 248, 250, 253-254, 257, 259
330D WH	JJM00227, 233, 238, 240-241
345C MH FCR	M2R00236, 242, 304, 306-307, 311, 313-316, 318, 321-322, 325-327, 329, 331-336, 339-342
345C MH HCR	D3S00307, 310, 312-317
349D	MEN00488, 494
349D 2L	GAX00111 TAH00263-00264, 293-295, 297, 300, 354, 358, 360, 362, 364, 422-424, 431, 467, 478-482, 493, 499, 502, 507 XAC00154-00155, 158-159, 162 YAE00177-00178, 180, 182, 185-187, 190, 192-195, 197-198, 200, 202, 204-206, 211, 213, 215-216, 218-222, 226-227, 229, 231-232, 234, 356
349D L	FLA00188-00192, 195-196, 200-202, 204, 207 JGB00201-00202, 207, 211, 213, 223-224, 234-236, 246, 249-250, 254-255, 257, 262, 270-271, 274, 276, 282, 284, 302, 308, 312, 315, 317, 322, 325, 335, 338, 355, 360, 363, 366, 371-375, 377-378, 380, 382, 387, 390, 393-395, 409, 411, 417, 421-422, 428, 430-432, 446, 448, 453, 459, 461, 464, 482-483, 486-489, 491, 493, 495-498, 502-503, 528-529, 532, 534-535, 541, 555, 558-560, 563-565, 569-570, 572-573, 596-602, 611, 620, 622, 628, 630-631, 633-639, 646, 648-649, 657, 664, 668-674, 676, 680, 691-693, 695-696, 700, 713, 715-716, 737, 743, 762, 765-766, 769, 773, 781, 793, 797-798, 801-802, 829, 831-832, 835, 859-861, 863, 870-871, 873-874, 898-901, 926, 930, 961-964, 992-995, 997, 1002 NNF00127, 149, 151, 165-169, 172-174, 176, 179, 212, 220, 226, 235, 241-242, 258, 386, 418, 428-429, 464, 513, 519-520, 522, 528, 563-564 RBJ00175, 177-179, 181, 183-185, 187-191 WTD00109-00119, 122, 124-125, 127-130, 133-140, 143, 146-148, 151-152, 154-156, 159-160, 163, 165-178, 180-185, 187-188, 190-195, 197-199, 201, 203, 205-206, 208-216
349D L OEM	DKN00151
349D L-VG	KHS00101, 103, 107, 109, 111, 115-117, 122-123
349E HVG UHD OEM	JAE00121
349E L	ETC00158-00160, 163 KFX00141-00145, 147, 151, 155, 158-160, 163-165, 167, 169-170, 172-176, 181, 183, 185-189, 191, 194-195, 197-198, 203-206, 208-211, 213, 215-216, 219, 222, 225, 227-231, 233, 235, 237-238, 240-242, 250-253, 255, 257, 262, 265-266, 270, 272-273, 275, 277, 280-282, 284, 286, 292, 294, 296-298, 306, 308-310, 317-318, 320, 344, 352, 355, 359, 362, 367, 369-370, 381, 384, 406-407, 409, 415-416, 418-422, 424-425, 431-432, 434, 439-440, 446-447, 453-454, 457-459, 467, 472, 474, 499, 513, 516, 521, 538, 540, 546, 577, 624, 629, 671 MPZ00207, 209-211, 216, 221-223, 225, 228-232, 235, 239, 246, 248-249, 251-252, 254-258, 260-261, 264-266, 268-269, 272-276, 278-282, 286-288, 291-293, 295, 297, 300-302, 304-306, 308-316, 318, 320-321, 325-327, 329, 333-338, 343-347, 350, 352-353, 355-357, 359, 363-364, 366-367, 370-371, 374, 376-381, 383-387, 393-395, 397-403, 406, 409-410, 412-413, 415-416, 418, 420-421, 423-427, 430-431, 433-436, 440, 442-447, 450-451, 453-454, 457-479, 481-482, 485-487, 492, 495, 500, 502, 504, 507, 509-511, 513-515, 517, 519, 521-522, 525-531, 534-535, 537, 539-544, 546, 549-551, 553-554, 556-557, 559-561, 567-568, 570-574, 577-578, 580-581, 583, 585, 587, 589-592, 594-595, 601, 603-604, 607-608, 611-612, 614-617, 619, 621-626, 628-633, 642, 647-650, 653-655, 657, 659, 661-667, 669-676, 678-679, 681, 685-689, 691-697, 700-703, 706-708, 710-712, 714-719, 722-734, 736-741, 743-744, 746-751, 753, 756, 758-759, 761-762, 764-768, 771-773, 776, 779-780, 783-785, 787-788, 790-792, 794, 797, 799-802, 805, 807-808, 812-813, 815-825, 828 MZW00215, 220 TFG00213, 215-218, 221-222, 226, 228, 231-239, 241-245, 247-249, 253-254, 257, 259-262, 264-268, 270, 273-277, 280, 284-288, 291-294, 296, 298, 300, 307, 309, 311-312, 314-318, 320, 327, 334, 337-339, 342, 344-347, 350, 352-353, 356-359, 363, 365, 367, 370, 372, 374, 377-384, 387, 389, 391, 393, 395, 397, 399-400, 402-403, 406, 409-415, 418-420, 422-426, 429, 437-443, 445, 447, 449-451, 455-456, 463-466, 468-469, 471, 473-475, 478, 480-484, 486-488, 490, 492-494, 498-507, 509-510, 512-513, 515-519, 521-522, 524, 526-540, 544-550, 552-553, 565-569, 571-575, 582, 586, 588-590, 596, 598, 600, 604, 606-607, 611-612, 614, 617-618, 621, 624-628, 633-635, 638-639, 644-645, 647-651, 654, 660-670, 672, 675-676, 678, 680, 682-689, 693, 695-698, 700-705, 707-708, 711-714, 716, 718-721, 723, 728-732, 735-736, 738-744, 747, 750-751, 753, 758, 761-766, 768-769, 775-777, 779, 781-784, 787-789, 792, 795, 797-803, 805-806, 809-810, 812, 814-816, 818-819, 821-822, 824-825, 829-830, 837-839, 843, 846-848, 851-853, 855-857, 869-870, 874, 876-881, 883, 885-893, 897-899, 903-905, 907, 911-912, 915, 917-918, 921, 925-926, 928, 930, 932-933, 937-938, 941-942, 944, 946-950, 952-953, 955, 958-960, 964-966, 968, 970, 974-979, 981-987, 989, 991-993, 995-998, 1002-1006, 1017, 1019-1021, 1023-1024, 1026, 1028, 1030, 1033-1035, 1037, 1040-1044, 1046-1050, 1052, 1054-1056, 1058, 1062, 1065-1067, 1070, 1072-1077, 1082, 1084-1089, 1093, 1095-1096, 1101, 1103, 1108, 1110, 1113-1116, 1120, 1125-1132, 1135
349E LC-VG	DGE00229, 231, 233-234, 236-238, 240-242, 244-248, 251, 257-258, 260-266, 269-271, 274, 277, 281-290, 292-293, 297-298, 300-302, 304-310, 313-317, 320-326, 328, 330, 333-337, 339-340, 352, 355-357, 359, 361 KCN00194, 197-198, 200-207, 209, 214, 216, 220, 222-223, 225-228, 230-238, 240-249, 251, 253-254, 256-260, 263, 265-270, 273, 275, 278, 280-286, 288-289, 291, 293-294, 297-298, 300, 302-307, 309-317, 319-324, 327-328, 330-333, 336-337, 342, 344, 346, 348, 352, 354
349E OEM	S3P00201-00204
349F L	BZ200151, 153-157, 160-167, 169-175, 177, 179, 182-184, 187-189, 192, 195-196, 200, 202-203, 205-210, 213, 215-216, 218-219, 222, 224-227, 229-231, 233, 236, 239, 241-243, 245-247, 249-250, 252, 254-255, 259, 261, 264-267, 271, 274-283, 285-294, 296, 298, 300-303, 306-307, 311, 313-327, 331-336, 338-345, 347-349, 351, 353-354, 357, 359-365, 367, 370-371, 373, 375, 377, 379-380, 383-385, 389, 392-396, 400-401, 404-407, 409-411, 414-416, 419, 421, 423-424, 427-428, 430-434, 436-437, 440-442, 445, 447-451, 453, 456-458, 462, 464, 466-468, 470-471, 473-474, 476-478, 480-484, 486-488, 490-492, 495, 497-499, 501-502, 504-505, 507-509, 514, 517, 519-521, 524-525, 527, 529, 533, 537, 539, 543, 545-548, 565-566, 570, 577, 581, 586-587, 589, 592, 594, 611-612, 617, 621, 628, 650, 658, 672, 675, 678, 682, 686, 691, 693, 705, 717, 721, 729, 731, 738-739, 746, 748, 752-754, 756-757, 759-768, 771, 774, 784, 797, 803, 807, 811, 814, 817, 820, 822, 825-827, 830, 835-837, 839-840, 843, 852, 857, 859-860, 863-870, 873-876, 882-883, 885, 890-902, 912, 914, 917 HPD00103, 106, 109-110, 112-114, 117-119, 122, 125-126, 128-130, 132, 139, 141, 144-146, 149-151, 154, 157-158, 161, 165-166, 170-173, 176, 179-180, 182-184, 186, 189-190, 193-194, 196, 199, 201-202, 205, 208-209, 211-212, 214-217, 219-220, 225, 227-228, 237, 240, 242, 244, 249, 251-253, 255, 257, 260-262, 266, 268-270, 272-274, 277, 280-282, 285, 287-288, 292-293, 295, 297, 302, 304, 306-308, 310-311, 313-315, 322, 324-326, 329-335, 337, 344, 346-348, 350-351, 354, 356-357, 359-361, 366-373, 376-377, 383, 387, 391-392, 394-396, 398, 406-411, 413, 415, 418-420, 422-423, 425-434, 436-437, 439-440, 445-448, 450-452, 455, 457-458, 461-463, 466, 468, 470, 473, 475, 477-480, 482-488, 492-495, 504, 508, 511, 514, 516, 519, 521-523, 528, 530, 532, 535-536, 539, 541-543, 546, 548-549, 551, 555-556, 558, 562, 565-569, 571, 575, 579, 582-583, 587, 590-591, 595, 597, 599-603, 607-609, 613, 615, 618-620, 625, 627, 630-631, 633, 636, 638-646, 648-649, 651, 658-660, 662, 667, 669-673, 675, 677, 679, 681, 683-685, 690-691, 693-696, 698, 700, 705, 707, 709, 711, 714-715, 717, 722-723, 725, 727, 732, 737-740, 754, 757, 759, 761, 763, 769, 773-774, 776, 779-780, 784, 787-789, 795-797, 805, 807, 809, 812, 814, 819, 822-823, 825, 831, 834, 838-846, 854-860, 863
350 L	3ML00975
352F (VG)	A9J00252-00254, 259-262, 265-267, 270-272, 275-276, 282, 289-291 YEG00201, 203, 205-210, 212-215, 219, 221, 223, 225, 229, 231-232, 236-237, 240, 242-243, 246-253, 256-258, 262
365B L	9TZ00332, 354, 366, 413
365B L II	DER00176 JMB00502
365C L	ELC00186, 251, 286, 326, 341, 379, 546, 581, 592, 595, 597, 602, 78002 FEN00133 MCS00271, 318, 338, 395, 449, 498, 500-501, 504, 515, 517, 540-541 MCY00373, 400, 409, 413, 518, 525, 545, 547-548
374D L	PAP00121, 124-126, 129, 131-137, 139, 145, 147-148, 151-152, 154-157, 159-164, 166, 170-171, 174, 176-179, 182-185, 187, 189-192, 195-196, 198-199, 202, 204, 209-213, 215-218, 220-221, 226-230, 232-234, 237, 240-254, 256, 258-261, 263, 265-266, 268-271, 273-274, 276, 278-279, 281-284, 287-288, 290, 292-296, 298-299, 302, 304, 306, 310-312, 314-316, 318-319, 321-325, 327, 329-331, 340, 342, 344-345, 350, 354-355 PAS00143, 161, 174, 400, 402-403, 405, 416, 425-426, 428, 431, 433, 454, 467, 470-476, 481, 486, 489, 492, 494, 497, 504, 514-516, 519-520, 533, 541, 548, 550, 553-554, 556-558, 561-562, 564, 566-569, 586, 589, 591-592, 604, 607, 610, 623, 625, 630, 633, 635, 656, 669, 673, 677-679, 686-687, 693, 711, 713, 715, 733-734, 742, 747-749, 751, 755, 757, 764, 768, 773, 781, 783, 786, 788-790, 795-798, 800, 810, 814-815, 818-819, 835, 838, 840-843, 847, 865, 867, 870-871, 873, 878, 880, 883, 886-887, 894, 900-901, 903-904, 906-907, 909, 919, 936, 944, 949, 951, 955, 958, 973, 978-979, 985, 988 PAX00117-00118, 121, 123, 125, 127-130, 133, 135, 139-140, 151, 153, 156-158, 160-162, 302, 304-308, 312, 316-319, 321-322, 325-326, 329-332, 334, 336, 338, 341, 345, 349-350, 354-355, 361, 363-364, 366-367, 369-372, 378, 380, 383, 386, 391, 397-399, 401-405, 407, 410, 412, 417-418, 422, 425-426, 433-435, 440-441, 444, 447-448, 451-452, 455, 458
374D OEM	JNZ00117, 135-136
374F	AP400234, 240, 243 MFL00205-00206, 212, 227, 230, 235-236, 250-252, 259, 275
374F L	DNM00202, 204-205, 207-209, 211, 214-215, 228, 230, 232, 246, 250-252, 254-255, 257-258, 261, 267-268, 270-271, 273-275, 277, 279-280, 282, 284-287, 289, 303, 305-306, 310, 313-317, 319, 321-322, 324-326, 328-329, 331-333, 338, 341, 346-347, 350, 352, 360, 362, 368-369, 371-374, 377, 384-385, 388-391, 393, 395, 399-400, 410, 412, 415, 417-418, 423, 433-436, 439, 442, 444, 447-449, 454, 463
385B	ANS00290, 321 RCD00168, 187, 214, 233
385B L	FDL00185, 274
385C	KKK00156
385C FS	EAM00293, 299, 306, 308, 325, 328
385C L	EDA00214, 219, 240, 254, 287, 319, 337, 449, 451, 477, 483, 497, 524, 548, 551, 556 KGB00446, 488-489, 491, 497-498 SBE00188, 208, 318, 328, 374, 448 T2E00296
385C L MH	WAW00224, 234, 236-237, 240-248, 251-254
385C LVG UHD OEM	M3W00101, 103-105
385C MH OEM	E1Y00100-00101 M4E00107-00108, 111-112
390D	BYP00131
390D L	WAG00136, 138-139, 142-144, 146-147, 149-150, 153, 155, 160, 162-163, 165, 167, 169, 172, 177-180, 182, 187-188, 192, 196, 202-205, 210, 214, 216, 219, 226, 233, 235-236, 240-242, 245-246, 253-255, 257, 259-260, 262-264, 268, 273-275, 278-279, 281, 288-290, 292-293 WAP00210, 213, 217, 224, 241, 244, 248, 251, 260, 274-275, 278, 281, 287-288, 300, 323, 326, 335, 358, 360, 365, 367, 396, 407-408, 437, 439-440, 452-454, 456, 463-468, 470, 473-474, 478-480, 484-485, 487-488, 490, 492-493, 496, 498-499, 508-509, 511-512, 529, 532, 542-543, 548, 551, 556-557, 574, 584, 596, 600-603, 613-616, 620, 623-625, 633, 636, 638, 664, 667, 669 WBT00141, 145-146, 148-152, 161-163, 167, 169-171, 178-180, 185-186, 190, 192, 194, 201, 204-208, 211-212, 214-217, 219-221, 223-226, 228, 233-235, 237-238, 240-242, 244-245, 249, 251-252, 255-257, 260, 268-271, 274, 279, 281, 284-286, 291-293, 295-297, 300-301, 304, 307-310, 312-314, 316-317, 321
390F	GAY00160, 163, 171-172, 181, 185-186, 188-189, 192, 220 HSM00296, 301-302
390F L	MGF00152-00153, 155, 157-158, 162-164, 168, 175, 177-179, 184-187, 190-192, 195, 198, 200-201, 204-206, 208, 212, 216, 218, 223-224, 226, 232-234, 236-237, 239-241, 243-245, 253-255, 260-261, 266, 269, 272, 274, 276-277, 279, 283, 287-289, 292, 297-301, 303, 306, 309-310, 315, 318, 320-321, 324-325, 330-331, 333
M325D L MH	ETE00301-00302, 306-307, 313-314, 322-325, 327, 329, 332-338, 346-351, 354-355 KAY00231, 264, 272, 278, 2007-2008, 2012, 2016-2018, 2021, 2023-2026, 2029, 2031-2035, 2039-2040, 2043-2044, 2049, 2051-2052, 2054-2057, 2059-2060 KGG00222, 271, 298, 2005, 2011-2017, 2019-2020, 2022-2023, 2025-2027, 2029, 2031, 2033, 2036-2040, 2043-2044, 2046-2047, 2050-2052, 2055-2058, 2060-2062, 2064, 2066-2071, 2074, 2078-2080, 2082, 2085-2091, 2094-2095, 2097-2098, 2100-2101, 2104-2109
M325D MH	EDF02001, 2005, 2009-2010, 2015-2018, 2023-2026, 2033, 2037-2038, 2040, 2044-2045, 2058, 2061

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.1-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.1-hour job for Group 4
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 3

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours.

Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure)

12. Ensure that the hours on the PL121 are correct.

Group Number 2 Group Number 4

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours.

Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen.

12. Ensure that the hours on the PL121 are correct.