PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PAVING PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PAVING PRODUCTS

Usage:

TEBE8966-02

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24Mar2019

(Revised 01May2019)

U-162

A-136

D-139

O-144

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Before/After	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PAVING PRODUCTS
7606 7620 753S 0372 7565 1000 7000		PS46181

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46181" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 24Mar2019 (Revised 10Apr2019) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Dec2019

PROBLEM

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PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
AP-1000B	7HN00351
AP-1000D	EAD00177
AP-1055B	8BM00142, 161, 245, 295, 359 A3P00252, 260 ABB00223, 450
AP-1055D	FAC00267, 550
AP-300	B2Y00176, 289, 325, 341, 375, 409, 435, 437, 484, 497, 504-505
AP-500E	JWK00114, 131, 145
AP-555E	A5D00171
AP-655C	AYP00209, 272, 347, 349 CDG00287
AP-655D	GNZ00500
AP-800C	1PM00667, 787, 796
AP-800D	A5P00209, 221, 223
AP1055E	TJF00221 TRS00109, 115
AP255E	D8A00157
AP300D	TEN00218
AP655F	MH600107-00108
BB621E	B8Z00199
CB-214C	9XK00522
CB-214D	1TZ00307
CB-214E	21400228, 1572-1573
CB-224C	3AL00421, 1662, 1683
CB-224D	8RZ00229, 405, 1887
CB-224E	22400437-00438, 1538, 1875, 2522
CB-334D	4CZ00406
CB-334E	C4F00226
CB-335E	C5F00138, 141, 177
CB-335EII	C3C00186
CB-434C	4DN00313, 521
CB-434D	CNH00348, 360, 364, 397, 403, 714, 744, 773, 785, 854, 910, 945, 994, 1059, 1209, 1283, 1295, 1308, 1314, 1324, 1370, 1396, 1405
CB-534C	5HN00395, 833, 835, 851, 853, 862
CB-534D	C8M00127, 155, 158, 182, 184, 241, 251, 294, 319, 380, 458, 475, 500-501, 521, 540, 543, 545, 549, 573, 590, 592, 596, 600, 606-607, 613, 647, 674, 680, 694-695 EAA00211, 286, 343, 496, 541, 557, 562, 581 FGH00162, 191, 258, 265, 367, 369, 443, 575, 608, 671, 773, 812, 854, 868, 880, 900
CB-534D XW	B5M00241-00242, 246, 251
CB-564D	C6D00119, 211 D4M00239, 242, 253, 274
CB-634C	3BR00654, 659
CB-634D	CDF00479, 493, 608
CB14	DTT00103, 320, 326, 596, 997, 1031, 1128
CB14B	47300129, 139, 147, 159, 190, 217, 501, 807, 811, 981
CB22	22000352, 467, 632-633, 685-686, 688-693, 695-701, 705-706, 708-709, 712-713, 715, 731-732, 734-738, 744-749, 754-756, 758-759, 764, 766-769, 772, 776-781, 783, 785-787, 848, 952, 979-980, 1105, 1111, 1132, 1141, 1148, 1150, 1157, 1210, 1213, 1252, 1269-1271, 1278, 1284, 1317
CB22B	41900158
CB22B LRC	46600199, 231, 280, 319, 365
CB24 XT	24000193, 267, 646, 674, 755, 763, 819, 824, 985, 1081, 1085, 1210, 1237, 1250, 1437, 1522, 1548, 1610, 1682, 1733, 1845, 1858, 1905, 1913, 1951, 1961, 1964-1966, 1994, 2042, 2222, 2289, 2370, 2475, 2485, 2563, 2570-2571, 2676, 2687, 2701, 2713, 2715, 2734, 2745, 2751, 2777
CB24B	42000142, 162 46700188, 194, 205-206, 240, 322, 375, 380, 400, 402-404, 428
CB34	34500157, 266, 270, 277, 344, 534, 610, 625, 755, 849, 889-890 34700168
CB34B	42300137
CB34B LRC	47000126, 154
CB44B	NSL00189-00190, 200 TWC00116, 120-123, 127, 131
CB54	JLM00170, 341, 837 K3J00212
CB54B	LXD00276 RJN00156 S4P00118, 313
CB64	CB500194, 197 DJM00148, 374
CC24	24100310
CC24B	42100131
CC34	34600289, 313-314, 339, 353, 356, 412, 420, 425
CC34B LRC	47100164
CD54	J5R00127, 136, 141, 181, 194, 196, 201, 205, 208, 211
CP-323C	6DM00088, 571 EAS00233, 544, 551, 571, 586, 668
CP-433E	ASN00130, 181, 235, 334, 445, 702, 812
CP-533E	ASM00297, 301, 310, 325 BZG00328-00329, 387, 485, 548, 833-834, 842, 847, 868, 871, 908, 935, 937, 964, 1081, 1101-1102, 1109, 1137, 1139, 1166, 1211, 1219, 1258, 1261, 1269, 1271, 1299, 1303, 1318, 1363, 1374 TLH00106, 115, 121, 123, 132-133, 135-138, 140-143, 200-206, 219, 221, 224-226, 228-229, 232-233, 254, 268, 321
CP-563	1YJ00226
CP-563D	5LZ00127 9ZW00285, 499, 517, 592
CP-563E	BWE00379 CNT00278, 442, 737, 745, 844, 1307, 1524, 1614, 1617
CP-573E	ASY00122, 124
CP-663E	DAF00263, 267
CP34	51500117
CP44	MPC00260-00261, 263-264
CP54B	P5F00101, 196, 220-221, 227, 235, 279, 281-282, 309, 332, 372, 385-386
CP56	C5P00129, 206, 229, 348, 385-387, 391, 394, 397, 399, 672, 690, 755-756
CP56B	LHC00189, 399, 418, 425, 427, 434, 454, 460, 666, 708
CP76	JCP00104
CS-323C	1EN00267, 272 DAR00194, 377, 402, 464
CS-423E	AST00409, 440, 505, 520, 615, 650 CFX00249, 256 EAE00457, 476, 484, 524, 593, 596, 723, 730-732, 745, 751-752, 780, 789, 864, 866-867, 869, 893, 896, 898, 902, 907, 914, 923-926, 938, 952, 968, 970, 983, 990, 1003-1005, 1017, 1052, 1059, 1069, 1077, 1106-1107, 1117-1118, 1121, 1137, 1142, 1148, 1152, 1154, 1158-1160, 1177, 1189
CS-433	6ND00154
CS-433C	3TM00547 5BZ00208
CS-433E	ASR00301, 305, 642, 811, 882, 938, 950, 992, 1021, 1056, 1131, 1172, 1176, 1223 BTT00263, 313, 319, 322, 439, 446, 521 DAC00171 MC200100-00101, 105-106, 111
CS-531D	AGH00113, 200
CS-533C	2WN00320
CS-533D	AET00147, 533, 569
CS-533E	ASL01430, 1456-1457, 3151, 3400, 3720, 3754 BZE00224, 314, 320, 385, 481, 485, 532, 554, 571, 618, 642, 729, 736, 871, 931-933, 969, 1002, 1004, 1013, 1033, 1041, 1086, 1125, 1127-1128, 1146, 1156, 1181, 1295, 1320, 1345-1346, 1355, 1392, 1404, 1497, 1527, 1530, 1546, 1566, 1603, 1606-1607, 1808, 1848-1850, 1855, 1857, 1880-1881, 1888, 1898-1900, 1931, 1936-1937, 1939-1941, 1944-1945, 1947, 1950, 1953, 1981, 2014, 2016, 2028-2029, 2060, 2064, 2074, 2076, 2084, 2088, 2127, 2165, 2168, 2170, 2180, 2207, 2217, 2221, 2234, 2236, 2262, 2272, 2303, 2313, 2335, 2343, 2388, 2392, 2401, 2427-2429, 2432, 2435, 2449-2451, 2469, 2487, 2489-2490, 2492, 2497, 2499, 2514, 2517, 2520, 2522, 2528-2529, 2532-2534, 2536, 2541, 2558, 2560, 2576, 2578, 2608, 2613, 2616-2619, 2625, 2629, 2631, 2654, 2664, 2675, 2677, 2680, 2696-2699, 2713-2715, 2717, 2747, 2757-2758, 2760-2761, 2782-2784, 2786-2787, 2789-2790, 2794, 2796, 2799-2800, 2802, 2810-2811, 2813, 2815, 2817-2818, 2821-2822, 2824, 2827, 2832, 2837, 2839-2841, 2845, 2849-2850, 2852-2859, 2861, 2864, 2867, 2869-2870, 2872, 2876-2878, 2886, 2888-2892, 2894, 2896, 2910, 2912, 2914, 2916, 2918, 2920-2921, 2924-2925, 2928, 2933, 2942, 2952-2953, 2955, 2959, 2969, 2984, 2991-2992, 3024, 3029, 3031, 3035, 3038-3039, 3041-3042, 3044-3046, 3059, 3068, 3076-3077, 3079, 3083, 3090 DAK00386, 389, 522, 558, 590 TBE00197, 204 TJL00427-00428, 758, 1029, 1040, 1042, 1067, 1070, 1240, 1246, 1256, 1334, 1341, 1400, 1403, 1429, 1477, 1516, 1520, 1534, 1590, 1604, 1611, 1617, 1661, 1677, 1681, 1704, 1747, 1753, 1758, 1764, 1776, 1781, 1827, 1833, 1880, 1986-1987, 2017, 2019, 2036, 2039, 2044-2045, 2050, 2056, 2085, 2092, 2094-2095, 2098, 2102, 2107, 2109, 2112, 2115-2116, 2118, 2123, 2142-2144, 2200-2202, 2206, 2208, 2212, 2223, 2335, 2340, 2350, 2355, 2359, 2593-2594, 2597, 2601, 2612-2613, 2622, 2634, 2723, 2786-2787, 2811, 2865, 2867, 2872-2873, 2878-2879, 2885, 2913, 2919, 2921, 2941, 2945, 2953, 3034, 3086, 3091, 3195, 3232-3233, 3251-3252, 3254, 3420, 3475, 3481, 3522, 3526-3528, 3540-3541, 3544, 3546, 3549, 3593, 3597, 3629, 3660, 3666-3667, 3670, 3672, 3674, 3677, 3680, 3685, 3702, 3708, 3750, 3780, 3782, 3785-3787, 3793, 3797-3798, 3802, 3805, 3807, 3820-3821, 3823, 3853, 3871, 3876, 3905, 3913, 3954, 3960, 3963, 3968, 3972, 3975, 3978, 3980, 3983, 4008, 4013, 4051, 4056, 4070, 4075, 4103, 4133, 4138, 4161-4163, 4166, 4171, 4195, 4209, 4214, 4224, 4237, 4300-4301, 4329, 4331, 4333, 4335, 4343, 4362, 4375, 4395, 4421, 4434, 4438, 4444, 4456, 4462-4463, 4472, 4474, 4481, 4483-4486, 4493, 4502, 4517, 4522, 4550, 4554, 4565, 4568-4569, 4572, 4578, 4582, 4695, 4702, 4790, 4792, 4795, 4808, 4830, 4855, 4875, 4877-4878, 4887, 4924, 4934, 4957, 4960, 5014, 5086, 5139, 5149, 5153, 5163, 5200, 5280, 5287, 5314, 5317, 5591, 5762, 5807, 5879-5880
CS-563	8XF00670, 819
CS-563C	4KN00495, 626, 900-901, 1016, 1341, 1538 4LN00603, 1028, 1088, 1097
CS-563D	2RZ00228, 564, 628 9MW00184, 308, 459, 532, 645, 671-672, 686, 770, 890, 1030, 1096, 1206, 1282
CS-563E	ASA00636, 660, 802, 884, 886, 1330, 1377, 1401, 1403, 1489, 1510, 1741, 1756 CNG00243, 563, 795, 914, 1053, 1063, 1100, 1105, 1111, 1268, 1274, 1349, 1354, 1392, 1429, 1616, 1779, 1851, 1883, 1966, 1974, 2181, 2230, 2250, 2257, 2260, 2266, 2285-2286, 2294
CS-573E	CNN00203
CS-583D	3GZ00530
CS-583E	DAJ00447
CS-663E	AEF00382 DAG00685, 691
CS-683E	ASG00328, 330
CS44	M4C00197, 309, 657
CS54	C5R00166, 575, 636 C5W00751, 787
CS54B	L4H00112, 130, 176, 180 M5B00147, 150, 154, 156, 173, 178-179, 192, 234, 236, 243-244, 255, 257, 264-265, 313, 317, 322, 326, 352-353, 356-357, 361, 363, 368, 371, 374, 376, 379-380, 384, 389, 392, 397, 410-411, 414-417, 446, 461, 509, 516, 530-531, 568, 599, 610-612, 615, 619, 723, 740
CS56	C5S00185, 407, 410, 487, 508, 511, 592, 643, 666, 671, 674, 793, 873, 1394, 1467-1468, 1488, 1498, 1524, 1586, 1590, 1615 FCS00407, 473, 527
CS56B	L8H00117, 139, 141, 155, 163, 191, 194, 197, 224, 266, 292, 439, 441, 543, 582, 586, 590, 606, 611, 631, 803, 822
CS64	C6S00128-00129 C7F00203
CS74B	LCB00149
CS76	CYX00928, 986 JCS00159-00160, 164
CW14	LTJ00161, 226, 302
CW34	C3400105, 128, 201, 234-235, 264 CT300195, 197
CW34 LRC	J3H00147
PF-300C	PFB00214, 329, 350, 362, 416, 482, 496, 499-500, 502-505, 507-512, 514-516
PM-102	Z2X00411, 445, 465, 472, 484, 512, 576
PM-201	PNM00289
PR-450	7DC00215
PR-450C	7PJ00069
PS-130	7ND00241, 374, 432
PS-150B	3XR00366, 561, 583, 665, 697
PS-150C	FPS00283, 358, 447, 499, 619, 658, 663, 668, 773, 859, 877, 1035, 1107, 1129, 1141-1143, 1171, 1185, 1259, 1265, 1267, 1296, 1304, 1308-1311, 1347, 1362, 1369, 1382, 1409-1410
PS-200B	5JR00183, 400, 484
PS-300B	4PN00511, 518
PS-300C	PFS00120, 122, 203, 217, 259, 271, 311-314, 341, 343-351, 356-357
PS-360B	9LS00165, 200, 297
PS-360C	PJF00271, 290-291, 339, 370, 412, 430, 461, 487-488, 496, 524, 527, 546, 548, 559, 563, 584, 590, 599, 631, 674, 678, 681-682, 684, 687, 691, 696, 698, 703, 715, 724, 734, 736, 751, 765, 767-768, 773
RM-350	5FK00074
RM-500	ASW00574
RR-250	6ED00365
RR-250B	3RR00093

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*****Group 2*****
AP-1000B	7HN00366
AP-1000D	EAD00257, 331, 385-386, 389, 392, 394, 402-403, 405, 413, 415, 423, 434, 438, 444, 446-448, 460, 464
AP-1055D	A6P00104, 124-125, 137 FAC00265, 358, 577, 705, 723, 731, 757, 764, 772, 775, 790, 817-818, 822-823, 841, 843, 846, 848, 857, 866, 902, 909-910, 913, 915, 919, 928, 930-932, 934-936, 938, 943, 946, 954-955, 969-972, 979-980, 982-983, 986-988, 993, 997
AP-300	B2Y00353
AP-500E	JWK00110-00111, 121, 123, 153, 160, 162, 167, 171, 175, 179-182, 186, 191, 205, 208, 213, 215, 219, 221, 225, 229-231, 235, 245, 250
AP-555E	A5D00107, 122, 126, 148, 158, 182, 190, 193, 201, 203, 210, 213, 216-217, 249-250, 255, 257, 259-262, 271-274, 276-277, 280, 282, 284, 295, 298, 302, 316, 323, 331, 337-338, 340-342, 348, 353, 357, 359-361, 363, 366, 368-369, 376, 382-385, 394, 400, 409, 414, 417
AP-600D	TFM00249, 251, 272, 275-276, 280 TFZ00213, 251-252, 255, 265-266, 268, 270-271, 275, 278, 285, 289-290, 292, 294-295, 300, 304, 311-314, 317-319, 328, 334, 339, 342-343, 345-346, 349, 351, 354, 358
AP-655D	GNN00210, 220, 271, 279, 286, 310, 313, 318, 325 GNZ00283, 285, 299, 313, 334, 350-351, 354, 357, 359, 362, 365, 370, 376, 379, 384, 388, 390, 403, 405, 407-408, 415, 420-421, 423, 426, 433, 437, 439, 446, 452-453, 457, 459-463, 465, 467-468, 474-475, 478, 480-482, 485-487, 489-490, 492, 495, 497, 502, 504, 506-507, 521-523, 527, 529, 531-536, 541, 543-547, 549, 556 MAN00326, 367
AP1000E	DKH00103, 105, 107-110 T1F00103-00105, 110, 112, 114, 122-123, 127, 129, 131, 138-139, 142, 144, 153, 156, 159-160, 162, 168, 171-172, 174, 178, 183-184, 189, 193-194, 196, 198-199, 201-204, 207-208, 210-211, 222-223, 225, 227-228, 233, 235-236, 238, 250, 257-258, 260, 267, 277
AP1055E	TJF00108-00109, 127-128, 130, 135, 140-141, 144-149, 152, 157, 160-163, 170-173, 177-178, 183-186, 188-189, 193, 195, 197, 201, 203, 206-209, 214, 219-220, 222, 225, 227-228, 234, 237-238, 247-248, 255, 257-258, 264-266, 268, 270-271, 280-281, 283-284, 292-293, 295-297, 300-302, 304, 306-307, 312, 315-317, 323-327, 329-330, 340, 344-346, 350, 352, 359-360, 362, 369, 386-387, 390-391, 403-404, 408, 410, 424, 432, 436-440, 443 TRS00101-00102, 104, 107, 110-112, 114, 117, 132, 135-136, 142, 144
AP300D	TEN00106
BG-260D	BPW00103
CB-434D	CNH01312
CB24 XT	24001039
CB34	34700105
CB44B	NSL00132
CB54	JLM00103, 198, 200, 256, 258, 260, 276, 287, 289-290, 317, 319, 350, 385, 431, 450, 461-463, 467, 469, 479-480, 520, 539, 549-550, 556, 559, 566, 588, 595, 622, 639, 641, 643, 661, 666, 680, 683, 687, 689-691, 693, 707, 719, 733, 743, 758, 781, 801, 803, 815-816, 820, 823, 874, 879, 890, 892, 895 K3J00106-00108, 118-119, 121-122, 124, 141, 163, 167, 170, 172, 175, 178-179, 211, 214, 220, 223, 236, 238, 245-247, 254, 256, 260-262
CB54B	S4P00115, 127, 162, 175, 177-178, 233
CB64	CB500107, 116, 118, 120-124, 127, 132-133, 141-143, 145, 148, 158, 169, 175, 181, 205, 207, 225-226, 240-241, 243-244, 251, 255-256, 259, 266-267, 269-271, 286, 293-294 DJM00117, 156-157, 170, 198, 215, 249, 252-253, 279, 285, 304-306, 334, 342, 344-346, 372-373, 380-381, 392, 397, 400, 407, 412, 422, 434, 448-449, 451, 453, 465, 468-471, 473-475, 481-483, 487-489, 493, 500-501, 509-510
CP-533E	TLH00222, 253
CP-563E	BWE00346, 358 CNT00848, 921, 1455, 1515, 1520
CP-573E	ASZ00208
CP44	M4P00100-00101, 104-110 MPC00208, 210, 212, 230-231, 247, 267, 270, 274, 276, 286, 291, 304, 309, 313, 316, 334, 338, 353, 356-358, 361, 363-364, 383, 385, 391, 393-394, 396, 400-401, 403, 405-406
CP54B	CPX00100, 111, 113, 162, 176, 185-187, 189, 196, 199 P5F00100, 173, 273, 276-278, 284, 288, 293-294, 306, 313-314, 327, 384, 387-388, 392, 400-401, 423, 520
CP56	C5P00198, 237, 289, 347, 429, 438, 508, 511-512, 518, 527, 568, 571, 581, 585, 591, 598, 602, 612, 616, 645, 666-668, 674, 677, 710, 714, 721, 728, 737, 740-744, 750, 752-754, 769, 773 FCP00109, 132, 141-142, 147, 151-152, 154-155, 159-166, 170
CP56B	43800102 LHC00101, 134, 136, 139, 145-147, 152, 154, 156, 160-163, 165-167, 171-173, 177, 182-186, 190-191, 194-195, 197, 199-201, 203, 206, 215-219, 221, 224, 236, 247, 272, 279, 291-292, 301-302, 304-306, 309-310, 317, 325-326, 331, 341, 344, 346, 350, 353-354, 360-363, 366-367, 370, 372, 374, 379, 391, 409, 411, 424, 430, 436-437, 442, 444-446, 452, 457, 462, 498, 521, 525, 528, 534-537, 550, 558, 567, 569-570, 572-574, 576, 580, 590-592, 596, 598, 602, 604, 609, 629, 633, 639, 649-650, 657-659, 663, 665, 667, 672-673, 677-678, 680-681, 684, 690-692, 694-697, 699-706, 712-713, 715-717, 720-723, 725, 728, 730, 733-734, 745-746 M5P00100-00103
CP64	C6P00125-00135 P7F00110
CP68B	LCF00101, 104, 123-124
CP74	P8F00115, 119, 122, 127, 131-132, 142, 166
CP74B	L7B00111, 120, 122, 124, 131, 136-137, 139-140, 142 M7B00107, 109
CP76	C7L00114, 121, 124, 149-153, 155-159, 161-167, 169-173, 176-184, 186, 188, 190, 192-197, 201, 205, 207, 211-214, 217-221, 223-225, 229, 232-236, 238-241, 252, 254-255, 257-258, 261-262, 266 JCP00118
CS-533E	BZE00297 TJL01331, 1348, 1487, 2194
CS-563E	ASA01113 CNG00166, 198, 535, 668, 760, 763, 1469, 1492, 1655, 2211
CS-573E	CEB00264 CNN00282
CS-583E	CNX00342, 399-400
CS-663E	DAG00514, 574, 627, 692
CS-683E	DAD00408-00409
CS44	M4C00108-00109, 111-115, 152, 155-156, 163, 168-169, 171, 173, 201, 223, 228, 242, 245, 254, 300, 302, 306-307, 349, 368, 371, 398, 424, 427, 446, 469, 473, 487, 496, 503, 508-509, 511-512, 542, 578, 581, 584, 593-596, 602, 607, 611, 626, 632, 635, 640, 648, 689, 710-711, 714, 718-719, 723, 726-728, 731, 734-735, 737-738, 740-741, 754-755, 766, 785-787, 793, 795, 809, 811, 818-819, 822, 835-836, 843, 848, 851, 855, 858, 863, 866-867, 869, 873, 875, 877, 879, 883, 893, 897, 902, 911, 913, 915-917, 919 M4S00133-00137, 139-141, 144, 147, 150, 152, 155-158, 160-164, 173, 176, 178, 187
CS54	C5R00102, 132, 244, 348, 386, 413, 415, 418, 427, 463, 476, 488, 503, 507, 510, 535, 614, 617, 622, 626, 634 C5W00340, 385-386, 392, 403, 411, 462, 467-468, 479, 481, 485, 490, 511, 514-515, 547, 561-562, 579, 581, 817, 819
CS54B	54400100-00102 CS500225 L4H00101-00102, 181, 185, 187, 189, 191, 193, 203, 211, 228, 241-242, 271, 279, 294, 300-303, 305, 309, 314, 316-318, 325, 344-345, 360, 364-365, 367, 371, 384, 396, 404-405, 407, 422, 428, 457, 460, 468, 474-475, 495, 497, 499, 501, 527, 535, 537, 539, 549, 551, 553, 557, 567, 569, 573-574, 578, 580-581, 588-589, 591, 593-597, 599, 603, 606, 613, 618 M5B00102-00103, 123, 177, 182, 196, 208, 215, 218-219, 227, 229, 261, 278, 345-348, 365, 369, 375, 396, 401-402, 428, 457, 460, 464, 466-470, 472, 481-482, 489, 521, 528, 657, 659-662, 666-668, 671-672, 677-678, 680, 685, 688-691, 693-694, 696, 701, 709-710, 712, 714-716, 719, 721, 725-728, 730, 733-735, 744, 750, 752, 763, 765, 784, 786, 795-796, 798-799, 805-806, 809, 816-817 MFC00111, 115, 117, 135-136, 140, 142-143, 158-161, 164, 167, 169, 172-174, 176, 189, 191, 193, 206
CS56	C5S00117, 158, 199, 240, 275, 280, 297, 395, 480, 529, 541, 552, 578, 635, 795, 799, 801, 819, 861, 884, 905-906, 908, 910, 913, 918, 938, 943, 1017-1018, 1026-1027, 1044, 1058, 1060-1063, 1075, 1086, 1088, 1090, 1096-1097, 1102-1103, 1106, 1110, 1112, 1124, 1126, 1131, 1138, 1145, 1149-1151, 1153-1154, 1158, 1166, 1185, 1191, 1292, 1298, 1313, 1321, 1323, 1325-1326, 1343, 1353, 1357-1358, 1360-1361, 1365-1367, 1373, 1408-1409, 1417-1419, 1432, 1434, 1443, 1456, 1465, 1469, 1472, 1491, 1545, 1582, 1587, 1589, 1603-1604, 1622, 1635, 1637, 1639, 1649, 1654, 1656, 1667-1669, 1674, 1680, 1682, 1695, 1702, 1704-1705, 1708, 1712, 1714-1715, 1718, 1720 FCS00259, 289, 327, 406, 513, 515, 518, 520, 524, 538, 540, 543, 546, 550, 557, 559, 591-592, 595, 601-604, 607-608, 610, 612, 615, 617, 621, 623, 630, 632-633, 637-638, 640, 655, 657, 659, 661, 702-703, 708, 714, 728, 733-734, 742, 755, 790-791, 798-799, 804, 816, 818, 845, 897-898, 910-912, 925, 927-929, 942-944, 947, 951-952, 956, 958-959, 961, 976, 979-982, 985-988, 990, 992-993, 996-1001, 1004, 1008, 1023, 1057, 1061, 1066-1069, 1075-1076, 1082, 1090, 1093, 1109, 1111-1114, 1117, 1122, 1129, 1137, 1145, 1149, 1151, 1153-1155, 1158-1159, 1167-1173, 1177-1179, 1193-1194, 1196, 1199-1201, 1244, 1259-1260, 1263-1264, 1279-1282
CS56B	43700100, 104, 107, 109, 111-117, 119-120, 122-130, 187, 189-191, 193-195, 210, 244, 246-247, 259, 265, 269-272 L8H00100, 234, 243-246, 249, 251, 254-257, 261-263, 270-271, 274, 277, 282-283, 285, 293, 298, 301-302, 305, 314-315, 323, 326, 328, 355-356, 358, 373-374, 378, 381-382, 386-387, 390-391, 394, 423, 425, 432, 440, 442, 446-447, 451-453, 457-458, 466, 469, 472, 475-477, 479, 481-482, 485-486, 489-490, 493, 497, 500, 502-503, 505-507, 513-514, 518-520, 522, 524, 529, 533, 540, 549, 551-552, 555-558, 560, 566, 574, 576-578, 580, 620, 622, 651-654, 659, 665, 667-668, 674-675, 679-682, 687, 693, 695, 703, 723, 732-733, 742-743, 767-768, 773-774, 786-787, 790, 799, 807-808, 816-817, 842, 845, 858-859, 870, 886, 889-892, 894-896, 901-902, 908, 910, 913, 916, 918-921, 924-926, 934, 936, 938-939, 945, 949, 952, 965, 975, 979, 981, 983, 987, 1000-1001, 1003-1004, 1014-1015, 1018, 1020, 1022-1023, 1031-1034, 1037, 1063, 1066, 1068, 1079, 1082-1083, 1085-1087, 1091-1092, 1094, 1096, 1103, 1106, 1111, 1113-1114, 1119-1120, 1122, 1126, 1128, 1130, 1133, 1135-1139, 1145, 1148, 1156, 1158-1160, 1163, 1170, 1172, 1174-1177, 1181-1183, 1186, 1189, 1191, 1198, 1203-1204, 1210 M4M00100, 109-116, 118-124, 150-152, 154-157, 167-176, 178-180, 187, 189, 191, 193-194, 196, 199-201, 204-207, 221-222, 233, 236, 265-267, 269, 274, 280, 282-283
CS64	C6S00116-00117, 136-139, 143-147, 149-150, 162, 168, 170, 177-178, 181 C7F00204, 223, 225, 234-235
CS64B	C6400100, 111, 117, 155, 170 DH600108-00109, 126-127, 130-131, 134, 136, 138, 140-144
CS66B	CS600128
CS68B	MBF00103-00106, 109-110, 112-113, 115-119 MMS00137, 140, 142, 145, 151, 153, 157-161, 165, 174-176
CS74	C8F00188, 269, 407, 454, 457, 460, 462, 465, 467, 470-473, 476, 479-480, 484, 487, 494, 535, 537, 541, 569-570, 576, 586, 588 C8S00125, 134, 136, 143, 145-146, 169-170
CS74B	44100100 E7E00104-00105, 152, 184-185, 190, 192, 215, 236 LCB00101-00104, 116, 139, 143, 146
CS76	CYX00260, 381, 488-489, 492, 494, 502, 508, 524, 545-546, 556-557, 559, 561, 564, 568, 577, 584, 586, 588, 596-597, 614-616, 619, 623, 626-628, 632, 635, 638, 643-644, 651-653, 658-660, 662, 664-665, 667-672, 676-678, 680-681, 685, 687-688, 692, 697, 713, 726, 739-740, 752, 792-794, 797-799, 801, 803, 805-806, 809-812, 826, 837, 842-843, 845-847, 849-851, 855-856, 860, 863-865, 870-877, 879-883, 885-886, 888, 891, 895, 898, 909-911, 916, 918-919, 925-926, 929-930, 932-933, 939, 946-947, 950, 952-954, 957, 961, 964-970, 978, 980, 982, 984, 987-988, 990-991, 993, 1002, 1004-1005, 1010-1011, 1013, 1024, 1030, 1034-1035, 1039, 1050-1051, 1053-1054, 1056-1059, 1064, 1066-1067, 1075, 1082, 1086-1087 JCS00126, 128-129, 137, 157, 163, 165, 168-170, 172, 181, 184, 190, 192, 201, 211, 214-217, 219-222, 225, 227-228, 232, 234-235
CS76B	L9H00102-00103, 107-108, 112-113, 115-116, 121-125, 131-133
CS78B	44300102, 107 L8C00101-00102, 108, 114-117, 120, 122, 126, 131, 134, 145-146, 149-151, 157, 159, 175, 183, 196-197, 199 M8M00102-00105, 108-112, 115-123, 125-129, 131, 148-152, 157-158, 164-165, 169-170, 176, 190-191, 201, 208, 212, 218-219, 229, 232, 238-239, 241-244, 247, 254, 258, 266, 276, 278-280, 282, 284, 286-289, 291, 293, 298, 308, 310, 327, 340, 354
CS79B	C7900108, 111-113, 146-148
CW14	LTJ00132, 134, 138-139, 144, 147-149, 152, 164-166, 177-178, 189, 195, 209, 215-216, 227-228, 235, 237, 254, 264-265, 286, 303, 309-310, 323-324, 326-327, 329, 331, 333, 336-337, 349, 358, 360, 364, 367, 374, 389, 392, 394, 396-397, 418-419, 425-426
CW34	C3400106, 108, 112-116, 127, 131-134, 143-144, 146, 173, 175, 177, 179, 189-192, 194, 211, 217, 219-220, 222-224, 232, 236, 241, 246-248, 250, 252, 261, 266, 276, 279, 281, 289, 297, 302-303, 312, 318, 323, 334, 338-339, 361, 366, 368, 396-399 CT300109-00110, 113, 119-120, 126, 139, 163, 173, 176, 180-181, 183, 186, 189, 194, 196, 204, 212, 222 TLJ00100, 102, 110, 121, 124, 127, 141-142, 155-156, 162, 171
CW34 LRC	J3H00129-00131, 146, 149, 153, 155, 159, 161
PM-102	Z2X00358, 449, 501, 507, 594
PM-200	P1C00403, 430, 432, 455, 480, 504, 532, 542-543, 545-546, 551-552, 554, 566, 568, 573, 578, 590, 596, 600, 602, 623, 653 P1M00134, 181
PM-201	PNM00202, 230-231, 267, 269, 276, 278, 280, 282, 288, 290, 292
PM-565B	8GS00223, 274
PS-150C	FPS01122, 1256
RM-300	BWR00310, 355, 361, 377, 438, 447, 505, 507, 512, 523, 529, 532, 535-538, 545, 548-549, 552, 560-562, 564-566, 568, 573, 581, 584, 588-591, 595-596, 601-602, 608-611, 613-615, 618, 620-623, 626-627, 631-636, 641-644, 647-649, 651, 653, 658, 662-665, 671, 678-684, 688-689, 691-695, 698, 702, 713-717, 721-723, 725, 728-729, 732, 736, 738, 740-745, 747, 750-752, 755-756, 763-764, 769, 771-772, 775-779, 781-784, 786-787, 794-799
RM-500	ASW00111, 114, 140, 144, 178-179, 186, 285, 302-303, 338, 353, 379, 385, 398-400, 402-405, 407, 412, 415-417, 419, 422-423, 426, 428, 434, 438, 440, 442-444, 448, 453-454, 457, 464, 467, 469-472, 475, 481, 484-490, 493, 501-507, 509-511, 516-517, 521, 524, 527-529, 531, 533-534, 538, 543, 546-547, 552, 557, 560-563, 565, 568
RM500B	MB900105

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5798995	PL121 Satellite Radio Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.8-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.1-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours.

Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure)

12. Ensure that the hours on the PL121 are correct.

Group Number 2

Before going to the Customer Site:

1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process.

Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used.

2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

3. Download software part number 579-8995 from SISWeb.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours.

Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs.

6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995.

Note: Once the update is complete wait at least one minute before proceeding.

Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software.

7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down.

8. Turn the asset?s Key Switch on and reconnect Cat ET.

9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column.

10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11.

11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen.

12. Ensure that the hours on the PL121 are correct.