PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN ARTICULATED TRUCKS
Usage:
TEBE8975-02
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| 24Mar2019 |
| (Revised 15May2019) |
U-173
A-147
D-150
O-155
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN ARTICULATED TRUCKS |
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| 7606 7620 753S 0372 7565 1000 7000 | PS46192 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46192" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 24Mar2019 (Revised 10Apr2019) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2019 |
PROBLEM
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| PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 725 | AFX00303, 322, 363, 377, 440 B1L00590, 708, 1322, 1379, 1552, 1723, 2391, 2401-2402, 2404, 2408, 2424-2425, 2429, 2440-2441, 2449-2451, 2454, 2460, 2464-2466, 2469, 2471, 2475-2477, 2479-2481, 2483, 2489, 2492, 2494-2495, 2504, 2506, 2508, 2518-2520, 2523, 2525, 2529, 2531-2534, 2536-2538, 2541-2542, 2545, 2553, 2556, 2563, 2566, 2568-2569, 2578, 2581-2582, 2586-2588, 2590, 2592-2593, 2597-2598, 2602, 2606-2607, 2610-2613, 2616, 2620, 2623, 2625, 2627, 2631-2632, 2634-2636, 2638-2649, 2653-2654, 2658-2660, 2663-2664, 2669, 2684, 2688-2689, 2693-2694, 2696, 2712, 2715, 2718, 2728, 2730-2731, 2737-2738, 2740, 2743, 2745, 2750, 2758-2759, 2775, 2783-2786, 2793, 2801, 2826, 2828-2830, 2837, 2840-2841, 2859, 2877-2880, 2887, 2893, 2895, 2909-2911, 2924, 2929, 2932, 2953, 2968, 2977-2978, 2980-2981, 3014, 3017, 3041, 3043, 3045-3046, 3051-3052, 3055, 3063, 3077, 3080, 3118, 3134, 3145 |
| 730 | AGF00529, 591, 599, 1550, 1554 B1M00275, 582, 725, 1028, 1305, 1531, 1560-1561, 1583, 1585, 1588, 1703-1704, 3518 |
| 730EJ | B1W00226 |
| 735 | AWR00512, 868 B1N00156, 229, 254, 524-525, 656, 772, 979, 997, 1006-1007, 1031-1032 |
| 735B | L4D00417 |
| 740 | AXM00392-00393 B1P00423, 709, 748, 2124, 2128, 2693, 2749, 3361, 3597, 3641, 3905, 3969-3970, 4004, 4053, 4071, 4073, 4097, 4578 |
| 740EJ | B1R00358 |
| D25D | 1HK00165 |
| D30D | 3AJ00217, 254 |
| D350E | 9LR00179, 554 |
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| *******Group 2******* | |
| 725 | AFX00451, 554, 832, 876, 988, 1105, 1111, 1483, 1552, 1582, 1611, 1645 B1L00122, 138, 196, 250, 345, 528, 553, 660, 767, 816, 900, 941, 964, 973-974, 1121, 1141, 1167, 1396, 1429-1430, 1509, 1514, 1731, 1760, 1787, 1824, 1881, 2068, 2095, 2211, 2268, 2308, 2366-2367, 2398, 2411, 2418, 2420, 2431-2432, 2512, 2540, 2555, 2574-2575, 2594, 2596, 2603, 2605, 2609, 2650, 2657, 2662, 2671, 2683, 2685-2686, 2722, 2735, 2762-2763, 2787, 2792, 2809, 2816, 2850, 2874-2876, 2888, 2912, 2944-2945, 2965, 2982, 2991, 3027, 3049, 3068, 3078, 3128, 3136-3139 |
| 725C | LFB00225, 233 TFB00141, 143, 145-146, 165, 168, 178, 180, 182, 184, 199, 201, 203, 213-215, 237, 259, 267, 280, 352, 360, 364-367, 372, 383, 385-387, 393, 400, 402, 404, 410-417, 420, 422-423, 427-430, 438, 440-443, 445-448, 450-451, 453, 455-456, 461-464, 466-467, 470, 472-473, 475-476, 478-483, 485-489, 491-501, 503-504, 506, 509-513, 516-519, 521-523, 529-531, 533-534, 537-543, 545, 547-550, 552-555, 558-560, 562, 564-567, 570-571, 575-577, 579-580, 582-585, 587-588, 590-592, 598, 601, 603, 606, 608-613, 615-618, 620-621, 623-624, 626-632, 635-637, 641-647, 649-651, 654-655, 657, 659, 662-666, 668-673, 675-682, 685-692, 695-697, 699-700, 702, 706-707, 709, 714-715, 722-723, 727-730, 732, 737-739, 741, 743-744, 746, 750-755, 758-765, 769-771, 773-783, 785, 787-794, 797-802, 804, 807-825, 827, 829-833 |
| 725C 2 | 2T300112 |
| 730 | AGF00194, 367, 389, 446, 642, 768, 798, 825, 918, 1050, 1119, 1424-1425, 1490 B1M00226, 261, 269, 408, 464, 579, 673, 811, 1005, 1066, 1189, 1191, 1249, 1281, 1295, 1300, 1365, 1412, 1415, 1455, 1492, 1610, 1720-1721, 1775, 1798, 1801, 1807, 1899, 1901, 1903, 1968, 1982, 2009, 2036-2037, 2063, 2070, 2131, 2143, 2177, 2215, 2221-2222, 2224, 2235, 2253, 2260, 2272, 2350, 2352, 2378, 2385, 2388-2389, 2391, 2394, 2434-2435, 2443, 2445-2446, 2462, 2498, 2516, 2541, 2573, 2683, 2688, 2724, 2743, 2754, 2792-2794, 2796, 2798, 2803, 2807, 2810, 2824, 2826, 2830, 2851-2854, 2863, 2866-2867, 2869-2870, 2875, 2878-2879, 2881, 2884-2885, 2887-2888, 2890, 2893, 2900, 2906-2909, 2911, 2917, 2921-2922, 2925, 2930, 2932, 2937, 2939-2940, 2943, 2945, 2947, 2949, 2952-2953, 2955, 2958, 2961, 2963-2964, 2967-2969, 2972, 2975, 2978-2980, 2982, 2986, 2988, 2990-2992, 2995-2997, 2999, 3001-3002, 3004, 3011, 3015-3016, 3020, 3022, 3024, 3030-3032, 3036-3039, 3041-3046, 3048-3053, 3055, 3058-3059, 3065, 3071-3072, 3074, 3077, 3079-3082, 3085, 3088, 3090-3091, 3094-3095, 3101, 3107-3108, 3111-3112, 3115, 3121, 3123-3124, 3126, 3129, 3134-3135, 3138-3140, 3147, 3150, 3152-3153, 3159-3161, 3164, 3167-3168, 3170-3171, 3174-3175, 3178, 3181-3183, 3188-3189, 3191, 3193, 3195, 3209-3210, 3212-3213, 3215-3216, 3218, 3220, 3222-3224, 3226-3227, 3230-3231, 3235-3237, 3242, 3244-3247, 3251, 3254, 3259, 3261, 3264-3265, 3267, 3272-3273, 3275, 3279, 3284, 3287-3288, 3290, 3294, 3296, 3300-3301, 3304, 3306, 3310, 3313-3315, 3317-3318, 3320-3321, 3323, 3327-3329, 3331-3332, 3336, 3339-3342, 3345-3347, 3350, 3354, 3366, 3368-3371, 3373, 3375-3377, 3383, 3392-3394, 3396, 3400-3403, 3407-3408, 3411-3414, 3416-3417, 3419, 3421-3422, 3425, 3427-3428, 3431, 3435, 3437, 3442-3443, 3446, 3450-3452, 3454-3456, 3460-3462, 3468, 3471, 3480, 3483-3491, 3493, 3495-3498, 3502, 3504-3513, 3516, 3519-3521, 3523, 3525, 3528, 3530-3541, 3545-3549, 3551-3558, 3560, 3562-3563, 3565-3567, 3569, 3571-3572, 3574, 3577-3582, 3586-3591, 3593, 3598, 3603-3604, 3607, 3613-3614, 3616-3617, 3619-3624, 3628, 3630-3631, 3634, 3636-3640, 3645-3646, 3648-3649, 3651-3654, 3656-3657, 3659-3661, 3663-3664, 3667-3668, 3670, 3672-3675, 3677-3682, 3685-3690, 3692-3698, 3700-3702, 3704-3708, 3710, 3713, 3716-3717, 3721, 3724, 3726-3730, 3733, 3737, 3744, 3746, 3748, 3753-3755, 3758-3759, 3768, 3770, 3775, 3777, 3779-3781, 3783-3784, 3786-3787, 3789, 3791-3793, 3797-3798, 3800-3802, 3804, 3806-3809, 3811, 3814-3817, 3819-3822, 3824, 3827, 3830, 3835, 3837-3839, 3842, 3844, 3846, 3850, 3852, 3854-3855, 3866, 3871, 3874, 3888, 3890, 3894, 3896-3899, 3901, 3903, 3905-3906, 3908-3909, 3914-3915, 3918, 3920-3923, 3927-3928, 3930, 3933-3938, 3942, 3944-3946, 3951-3954, 3958, 3962-3963, 3989, 4013-4015, 4017-4021, 4027, 4029-4030, 4032, 4034, 4038, 4047, 4049, 4051-4056, 4059-4060, 4062, 4065-4066, 4068-4069, 4071-4072, 4074, 4076-4080, 4087, 4091, 4093-4097, 4100-4108, 4110-4114, 4120, 4122-4124, 4128, 4133-4134, 4136, 4142-4144, 4146-4149, 4152-4155, 4160-4163, 4168-4169, 4172-4173, 4175-4177, 4180-4185, 4189-4191, 4203, 4208-4210, 4224-4227, 4229, 4233-4235, 4244-4246, 4249-4250, 4254, 4256-4257, 4259-4262, 4267-4269, 4277, 4280, 4287, 4290, 4292-4293, 4295, 4298, 4305-4306, 4313-4314, 4321, 4323-4324, 4329, 4334-4335, 4340, 4344, 4347-4350, 4352-4353, 4355, 4357-4361, 4363-4365, 4368, 4372, 4378-4379, 4381, 4393-4398, 4402-4407, 4409-4411, 4417, 4420, 4426, 4436, 4438, 4445-4448, 4450-4454, 4459-4460, 4462, 4467, 4472-4473, 4480-4483, 4485, 4493-4498, 4500-4503 |
| 730C | LFF00246, 250-251, 254, 259-260, 267, 270, 272-274, 306, 324-327, 336, 347, 373, 375-378, 382, 393, 395-396, 398-405, 416-417, 420, 428, 432, 453, 455, 459, 461, 479-481, 484, 489-490, 492-494 TFF00135, 143-144, 146, 149, 155, 161, 167-168, 175, 177, 180-181, 183, 189, 196, 199-200, 202, 204, 219, 222, 228-229, 240, 253, 264, 286, 288-290, 292, 296, 303-304, 307, 320, 335, 337, 346, 349-350, 361, 367-369, 372, 374, 384-385, 389-390, 394-395, 397-401, 406, 458, 470, 472, 485, 487, 489-490, 492, 506, 516, 518, 520, 523-525, 531-533, 539, 544, 546-548, 551-552, 556-558, 563-564, 567, 569-570, 574, 590, 595, 599-601, 607, 617, 619, 625-626, 629-630, 635-636, 644, 648-649, 651, 655, 657-658, 664-668, 672-674, 678-679, 681, 683, 686-687, 689, 691-692, 694-699, 701-702, 707-708, 710-712, 714, 716, 718-719, 721-722, 725, 727, 729-731, 734, 738, 741-742, 745-746, 749-750, 756-758, 760-761, 763-767, 769-770, 773-774, 776, 778-782, 784, 787-789, 793-794, 797-798, 808, 812, 817-819, 827, 834-835, 838, 840-841, 846-854, 858, 860-862, 865-866, 868-879, 883, 885, 887, 889, 891, 893, 898-899, 903, 905-906, 909, 911, 913-914, 917, 919-920, 923, 925, 927-929, 934, 937, 939, 941-943, 945-946, 948-954, 956-960, 962-963, 965-966, 968-969, 971, 973, 984, 987-988, 990-993, 995, 997, 1001, 1003, 1005, 1008, 1013, 1018, 1021, 1023, 1025, 1027, 1030, 1032-1033, 1035-1036, 1038, 1042, 1045-1046, 1049-1050, 1053, 1057, 1066, 1072-1073, 1078-1080, 1088, 1090, 1093, 1095, 1097, 1101, 1106, 1110-1111, 1117, 1119-1120, 1124-1127, 1130, 1134, 1136-1140, 1143-1148, 1151-1154, 1157-1160, 1164-1167, 1169, 1172-1186, 1188, 1193-1195, 1197, 1199-1201, 1203, 1205, 1207-1209, 1217-1218, 1223, 1226-1227, 1229-1231, 1236-1240, 1242-1244, 1246, 1248, 1250, 1252, 1254, 1257-1258, 1264, 1266-1268, 1271-1272, 1274-1278, 1280, 1282, 1285-1287, 1289-1291, 1293-1294, 1296, 1298-1305, 1307-1317, 1323-1325, 1332, 1334, 1336, 1340, 1344, 1346-1353, 1355-1356, 1358-1360, 1362-1365, 1367, 1369, 1371, 1373, 1375, 1377-1378, 1382, 1384, 1386-1392, 1394-1397, 1400-1401, 1405-1409, 1411, 1413 |
| 730C 2 | 2T400123 |
| 730C 2 EJ | 2T500131 |
| 730C EJ | TFH00137, 139, 142-143, 146-158, 160 |
| 730EJ | B1W00172, 209, 217, 221, 227, 254, 262, 268-269, 271, 279-280, 284, 306-307, 316, 325, 328, 330, 336-337, 339, 370, 372-378, 380-389, 391, 393-399, 401, 403-407, 409, 412-416, 419-421, 423-428, 430-431, 433-441, 443, 445-449 |
| 735 | AWR00223, 312, 391, 404, 453, 481, 598, 601, 636 B1N00495, 532, 552, 579, 705, 713, 716, 783, 849-850, 857, 869, 926, 982, 1072, 1088, 1093-1094, 1138, 1143-1144, 1155, 1275, 1293, 1342, 1362, 1368-1372, 1374, 1376-1378 |
| 735B | L4D00363, 367, 382, 389, 392, 405-409, 412, 414, 419, 422-426, 429-431, 434, 453 T4P00256, 263-264, 267, 270, 273, 275-276, 283, 289, 293-295, 298, 300, 305, 312, 316, 333-334, 340, 354, 362, 364, 366-367, 371, 377, 380, 386, 390, 431-435, 439-441, 443-444, 447, 461, 466-468, 470-477, 479-483, 485, 487-490 |
| 735C | LFJ00253 TFJ00146-00151, 154-158, 162-165, 167-170, 173-178, 182, 188-191, 193-194, 196-200, 203, 206-217, 219-223, 225-227, 229-231, 236-237, 241 |
| 740 | AXM00294, 514, 624, 735, 765, 947, 1021, 1085, 1284, 1398, 1643, 1646, 1717, 1820, 1994, 2008 B1P00245, 247, 373, 446, 507, 528, 796, 826, 842, 956, 970, 1032, 1050, 1060, 1062, 1081, 1085, 1092, 1110, 1153, 1170, 1192, 1215, 1239, 1283, 1290, 1319, 1338, 1353, 1377, 1386, 1391, 1402, 1451, 1479, 1484, 1487, 1492, 1494, 1525, 1584, 1664, 1798, 1838, 1884, 1985-1986, 2000, 2058, 2143, 2147, 2152, 2157, 2165, 2215, 2267, 2269, 2274, 2366, 2378, 2390, 2397, 2403, 2472, 2536, 2698, 2729, 2750, 2809, 2875, 2946, 3047, 3105, 3109, 3165, 3293, 3332, 3439, 3442-3443, 3487, 3504-3506, 3521, 3523, 3751, 3774-3775, 3777, 3901, 3920, 3937, 4069, 4087-4088, 4116, 4131, 4188, 4215, 4238, 4350, 4391, 4407, 4493, 4548, 4566, 4592, 4597, 4609, 4618, 4633-4634, 4637, 4685, 4735, 4808, 4817, 4871, 4898, 4905, 4910, 4928, 4976, 4981-4982, 4987, 5005, 5022, 5024, 5044, 5092, 5095, 5137, 5152, 5178, 5302, 5343, 5387, 5505, 5508, 5522, 5528, 5530, 5541, 5544-5546, 5548, 5553, 5555-5557, 5569, 5571, 5578, 5591, 5593-5594, 5596-5598, 5604, 5611-5612, 5616, 5619, 5625, 5633-5634, 5642, 5646, 5649, 5651, 5653-5654, 5660-5661, 5672, 5675, 5677, 5680, 5686, 5702, 5713, 5720, 5723, 5725, 5732, 5738, 5740, 5745, 5748, 5758, 5761, 5763-5764, 5766-5767, 5772-5774, 5780, 5786-5787, 5791, 5797, 5800, 5802, 5804, 5806, 5810, 5814, 5816, 5828, 5833, 5847, 5854-5855, 5862, 5864, 5867, 5869, 5875, 5879, 5886-5887, 5893-5894, 5898-5899, 5902-5903, 5911-5914, 5917, 5921, 5926, 5930, 5934, 5940, 5945, 5953, 5957-5959, 5963, 5966, 5969-5970, 5972-5973, 5980, 5985-5986, 5990-5991, 5993-5994, 5996, 5999-6000, 6003, 6006, 6010-6011, 6018, 6026, 6034, 6038, 6041, 6047, 6051, 6054, 6058, 6061-6063, 6068, 6073, 6075, 6077, 6079, 6085, 6087, 6093-6094, 6097, 6102, 6112, 6116, 6120-6121, 6123, 6130, 6138, 6144, 6147, 6149-6150, 6153-6154, 6158, 6161, 6163-6165, 6167, 6177, 6181, 6188, 6197, 6203-6205, 6209, 6213-6214, 6217, 6220-6221, 6229, 6232, 6239-6240, 6254, 6256, 6263, 6267-6268, 6273-6274, 6276, 6281, 6283, 6289-6291, 6296-6297, 6299-6301, 6309, 6316, 6318, 6322, 6331, 6344, 6346, 6352, 6355, 6358, 6367-6368, 6370, 6374, 6381-6384, 6388, 6395-6396, 6398, 6403-6404, 6406-6407, 6422-6423, 6425, 6429, 6433, 6435, 6440, 6446, 6457, 6459-6460, 6462-6463, 6467-6469, 6475, 6485, 6487-6490, 6498, 6505, 6508, 6514, 6519-6520, 6526, 6540, 6548, 6551, 6559, 6561-6562, 6564-6567, 6570, 6572-6574 |
| 740B | L4E00376, 385, 390, 392, 399, 402, 432, 434, 440, 446, 451, 454, 465-466, 496, 538, 553, 558, 560, 564-565, 568, 570, 576, 580, 584, 592, 609-610, 636, 641, 643, 646, 652-653, 694, 696, 704, 712-713, 718, 722, 726, 734-735, 740, 743, 746, 755-757, 777, 782, 789, 792, 802-803, 834, 838, 847-848, 851, 857, 861, 866-868, 885, 891, 896, 901, 904, 909-910, 915-920, 926, 933, 942, 945-948, 967-970, 996, 1005, 1009, 1033-1035, 1038, 1056, 1058, 1073, 1076, 1079, 1084, 1102-1103, 1111-1112, 1123-1125, 1164, 1177, 1179, 1196, 1198, 1200, 1203-1204, 1221-1223, 1235, 1240, 1245, 1252-1253, 1256, 1259, 1263, 1265, 1269, 1275, 1278, 1280, 1289, 1291, 1295-1296, 1298, 1304-1306, 1311-1312, 1322, 1324, 1332-1333, 1341, 1343, 1350-1351, 1363, 1366, 1369, 1373-1374, 1383, 1387-1389, 1394, 1399-1400, 1404, 1408, 1422, 1425, 1427-1431, 1433, 1437, 1445, 1451, 1457, 1467-1470, 1473, 1475-1476, 1480, 1486, 1490, 1492-1493, 1495, 1497, 1499, 1503, 1507, 1516, 1518, 1520, 1522-1523, 1525, 1529-1530, 1545, 1552, 1556, 1562-1564, 1575, 1578-1579, 1581-1582, 1586-1587, 1597-1598, 1604-1605, 1607, 1617, 1619, 1625, 1628, 1632, 1635, 1637, 1642, 1656, 1659-1660, 1666-1667, 1675, 1678, 1680, 1686, 1690, 1694, 1696, 1703, 1705, 1707-1709, 1713, 1722, 1724, 1727, 1729, 1735, 1749, 1771, 1777, 1781, 1783, 1786-1787, 1789-1790, 1797, 1801-1802, 1813, 1815, 1821, 1823-1824, 1827, 1829, 1831-1832, 1836, 1839, 1842-1843, 1845, 1858, 1864, 1872, 1881-1882, 1884-1885, 1890, 1936, 1939, 1943-1944, 1949, 1951, 1953, 1955-1956, 1961, 1967, 1971, 1993, 1997-1998, 2001, 2003, 2013-2015, 2017, 2019, 2025-2028, 2030, 2033, 2042, 2045, 2070-2071, 2074, 2088, 2094, 2104, 2109, 2117, 2126, 2134, 2149, 2151, 2164-2166, 2168, 2171-2172, 2177, 2209, 2257, 2259-2260, 2267, 2279, 2293-2294, 2299-2300, 2306, 2328, 2344, 2347-2348, 2355, 2357, 2383, 2392-2393, 2395, 2413, 2415-2416, 2418-2419, 2428, 2431, 2453, 2462, 2467, 2489, 2497, 2499, 2510, 2530, 2548, 2556, 2564, 2575, 2606, 2626, 2656, 2659, 2661, 2666, 2686, 2731, 2771, 2775-2776, 2781-2782, 2789-2790, 2795, 2801, 2803, 2805, 2817, 2835, 2845, 2847, 2857, 2864, 2870, 2885, 2888, 2900, 2906, 2908, 2913-2914, 2920-2921, 2925-2926, 2929, 2935-2936, 2947-2948, 2952, 2954, 2963, 2970, 2974, 2983-2987, 2993, 2995, 2997, 2999-3000, 3002-3003, 3005, 3009, 3011, 3021, 3024, 3026, 3031, 3033, 3038, 3040, 3042-3043, 3045, 3047-3048, 3051, 3053, 3055, 3057-3059, 3061, 3063-3064, 3067, 3069, 3071, 3073-3075, 3078, 3086, 3150, 3152, 3165, 77001-77003 T4R00265, 277, 279, 288, 309, 320, 326, 328, 331-332, 339, 348, 356, 358, 361-365, 368-369, 371, 373, 385-386, 390, 404, 407, 411, 414, 427, 431-432, 436, 451, 453, 460, 464, 471, 474, 481, 484, 496, 500, 508-509, 512, 529, 541, 546, 557, 559, 562, 576, 591, 605-606, 610, 617, 619-620, 635, 640, 642, 654-655, 657, 668, 674, 676, 687-689, 701, 709, 712, 714, 716-718, 721-723, 734, 738-739, 744, 751, 755-756, 758-759, 770, 775, 777, 787-788, 790-791, 798, 805-806, 811, 816, 825-827, 829-833, 836, 839-840, 857-859, 880-881, 894, 903, 926, 928-929, 931-932, 941, 948, 957, 961, 964, 969, 974, 976, 987-988, 998-999, 1008, 1012, 1015, 1022, 1026, 1031, 1040, 1044, 1056, 1087, 1104, 1107, 1121, 1123-1124, 1131-1132, 1134, 1139, 1144, 1158, 1161, 1180, 1183, 1190, 1201, 1209-1210, 1214-1216, 1222, 1227, 1229, 1236-1237, 1239-1240, 1245, 1247, 1251, 1254, 1256-1257, 1263, 1268-1270, 1272, 1275, 1277, 1281, 1288, 1296, 1307, 1311-1313, 1319, 1327, 1340, 1348-1350, 1354, 1358, 1361, 1366, 1372-1373, 1375, 1378-1379, 1390-1391, 1394, 1396, 1400, 1402, 1452, 1461, 1466, 1477, 1480, 1484-1486, 1505, 1507-1508, 1510, 1513, 1517, 1529, 1533-1534, 1539, 1544, 1547-1548, 1573, 1575-1576, 1589, 1593-1594, 1648, 1653, 1655, 1669, 1677, 1679, 1690-1693, 1699-1701, 1704-1705, 1707, 1709-1713, 1715-1717, 1720-1726, 1729, 1731, 1735-1738, 1742, 1745-1746, 1750, 1754-1755, 1758-1760, 1773, 1778, 1782, 1784, 1802, 1815, 1817, 1822, 1874, 1876, 1878, 1945, 1947, 1949, 1951, 2000-2002, 2045, 2049, 2053, 2057, 2059, 2061, 2065, 2067-2080, 2082-2084, 2088-2090, 2094-2095, 2099-2101, 2116, 2118, 2124-2126, 2132, 2134, 2136, 2138, 2140-2142, 2144, 2146, 2148, 2152, 2154, 2156, 2158, 2160, 2181, 2183, 2194, 2197-2203, 2206, 2209-2216, 2218, 2223, 2226, 2229, 2231, 2234, 2258-2260, 2264, 2269, 2271-2273, 2275, 2277-2278, 2280-2281, 2283-2285, 2288, 2290-2300, 2302, 2325, 2328-2329, 2331, 2333, 2337, 2348, 2357-2358, 2376-2377, 2381, 2386-2387, 2390, 2399, 2410, 2447, 2458, 2461, 2464, 2469, 2472, 2485-2486, 2500, 2503, 2508, 2513, 2524-2527, 2529-2530, 2536, 2538, 2544-2545, 2547, 2551, 2576, 2584, 2586, 2593, 2599, 2601, 2607, 2612, 2647, 2685, 2687, 2692, 2697, 2724, 2743, 2748, 2771, 2789-2791, 2796, 2798, 2803, 2805-2806, 2808, 2834-2835, 2853, 2865-2867, 2869, 2873, 2885, 2896-2898, 2900, 2905-2906, 2910, 2915-2916, 2924, 2927-2929, 2931, 2935, 2942-2943, 2948, 2950, 2954, 2961, 2966, 2970, 2999, 3002-3003, 3005-3006, 3009-3010, 3016-3021, 3025-3027, 3031, 3036, 3041, 3045-3046, 3052-3057, 3059, 3062-3064, 3069-3073, 3075, 3078-3079, 3081-3086, 3088, 3090-3100, 3102, 3105-3112, 3115-3121, 3123-3125, 3128, 3130-3131, 3133-3134, 3140, 3142-3143, 3146-3147, 3149-3150, 3152, 3154-3155, 3158, 3160, 3164, 3167-3169, 3173-3175, 3179, 3181-3182, 3184-3185, 3187, 3192, 3197, 3199-3200, 3202-3203, 3206, 3210-3212, 3217, 3221-3226, 3228, 3230-3234, 3236-3238, 3240-3241, 3243-3248, 3250, 3253-3255, 3257, 3259-3260, 3262-3263, 3265-3266, 3268-3270, 3272, 3274-3276, 3278, 3280-3281, 3283-3285, 3287-3288, 3291-3292, 3294, 3297, 3300, 3302 |
| 740B EJ | L4F00386, 392-393, 395, 408, 419, 421-423, 429-433, 443-445, 449-452, 454, 456, 459-463, 465-469, 471-473, 475-478, 480, 490-491, 500-505, 507-511, 514-515, 517, 519-521, 526-530 T4S00279, 284, 288, 292-293, 295-296, 298, 300, 302, 307, 310-313, 316-321, 323-326, 328-330, 338, 340-344, 354-357, 376-378 |
| 740C EJ | TFN00169-00170, 172-176 |
| 740EJ | AZZ00289, 315, 357, 373, 386 B1R00161, 182-183, 202, 207-208, 227, 263-269, 280, 299, 324-325, 417, 431, 440, 442, 482-483, 505, 526, 528, 531, 534, 539-542, 544 |
| 745C | LFK00265, 300-301, 309-313, 315, 321, 323, 325, 328-332, 334, 338, 342, 377, 383, 385, 391, 422, 429-431, 433, 458, 467, 469, 471, 479-480, 483, 485, 503, 512-513, 515, 517, 520, 523, 525, 528, 530, 546-548, 550-551, 553-557, 559, 562, 573, 584-585, 587-589, 591-599, 602, 605-606, 608, 610, 612, 614, 620-621, 630-631, 647, 667-668, 671, 675, 704, 710, 712, 723-724, 787, 789, 793-795, 797-798, 808-813, 815, 817-818, 820 TFK00183-00185, 188-189, 194-196, 198-200, 202-210, 212-216, 218, 220, 222-223, 229, 232-236, 238-246, 251-252, 254-256, 260-261, 264, 267, 269, 271, 273-274, 277, 283-286, 288-290, 292, 294-299, 301, 304-306, 309-310, 312-316, 319-331, 333-335, 337, 340, 346, 348-350, 353-354, 360, 363, 365-367, 370-373, 376, 378-380, 382, 385, 387, 389-392, 394-395, 397-400, 405-407, 410-416, 418-419, 421, 423, 428, 430, 433-436, 440-442, 444-454, 456-459, 462-465, 467-475, 477-478, 481, 483-485, 487-498, 500, 502-504, 506-507, 509, 513-515, 517, 520-523, 525-526, 528-529, 531-540, 542-551, 554-558, 561-563, 566, 570, 573-574, 578-579, 582-583, 585-587, 589-590, 592-594, 596-603, 606-609, 612, 614-622, 624-628, 630-631, 634-639, 643, 646-648, 651-652, 654, 658, 660-662, 664, 666-669, 671-673, 675, 678-681, 684-688, 690, 695-698, 701-702, 704-705, 708-714, 716-722, 725-726, 728-733, 735-736, 738-742, 745-747, 749-757, 759-763, 765-766, 768-770, 772, 774-777, 779-780, 782-784, 786-788, 790-795, 797-805, 807, 810-816, 818-821, 823-827, 829-832, 834-841, 843-844, 846, 848, 851-853, 855-857, 859-865, 867-869, 871-873, 875, 877, 879, 881-883, 886-887, 889, 893-895, 897, 901-904, 906-910, 912-914, 916, 918-920, 922-925, 927-942, 944, 946-949, 953-956, 958-959, 961-962, 965, 967-969, 971-976, 979-982, 985-987, 990-1001, 1003-1004, 1007-1021, 1025, 1027-1032, 1034-1042, 1044-1046, 1048-1049, 1053-1060, 1062, 1064-1068, 1071-1080, 1082-1083, 1086-1091, 1093, 1097, 1099-1100, 1103-1111, 1113-1118, 1120-1124, 1127-1134, 1137-1145, 1149-1150, 1153, 1155, 1158, 1163-1167, 1170-1186, 1189-1194, 1196-1198, 1200-1202, 1204-1206, 1208, 1210, 1212-1214, 1216, 1218-1224, 1227-1232, 1234, 1239-1245, 1247-1252, 1256-1257, 1263, 1265, 1269-1273, 1277-1278, 1282-1284, 1286, 1291-1293, 1300-1303, 1307, 1312-1315, 1317-1319, 1332, 1335-1336, 1339-1344, 1346-1352, 1357-1358, 1466-1468 |
| D350E | 9LR00373, 516, 696 |
| D350E II | 2XW00382, 405 |
| D400E II | 8PS00602 APF00282 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 2.8-hour job for Group 1 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 2******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.1-hour job for Group 2 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 |
| Before going to the Customer Site: 1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. 3. Download software part number 579-8995 from SISWeb. At the Machine (PL121): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector. 5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours. Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs. 6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995. Note: Once the update is complete wait at least one minute before proceeding. 7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down. 8. Turn the asset?s Key Switch on and reconnect Cat ET. 9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours. 10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11. 11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure) 12. Ensure that the hours on the PL121 are correct. |
| Group Number 2 |
| Before going to the Customer Site: 1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process. Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used. 2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. 3. Download software part number 579-8995 from SISWeb. At the Machine (PL321): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET. 5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours. Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs. 6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995. Note: Once the update is complete wait at least one minute before proceeding. Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software. 7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down. 8. Turn the asset?s Key Switch on and reconnect Cat ET. 9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column. 10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11. 11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen. 12. Ensure that the hours on the PL121 are correct. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN WHEEL LOADERS AND LANDFILL COMPACTORS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN WHEEL LOADERS AND LANDFILL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN TRACK-TYPE TRACTORS AND PIPELAYERS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN TRACK-TYPE TRACTORS AND PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PAVING PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PAVING PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN INTEGRATED TOOLCARRIERS AND WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR ADDITIONAL SUPPORT FOR CERTAIN 793F OFF-HIGHWAY TRUCK FRAME CENTER TUBE UPDATES PRODUCT SUPPORT PROGRAM FOR ADDITIONAL SUPPORT FOR CERTAIN 793F OFF-HIGHWAY TRUCK FRAME CENTER TUBE UPDATES
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 326F, 329F, 330F, AND 335F EXCAVATORS, AND 548 FORESTRY EXCAVATORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 326F, 329F, 330F, AND 335F EXCAVATORS, AND 548 FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSPECTING, AND POSSIBLY REWORKING, THE HYDRAULIC SUCTION 474-3243 TUBE ON CERTAIN 563D, 573D, 2570D, AND 2670D WHEEL FELLER BUNCHERS PRODUCT SUPPORT PROGRAM FOR INSPECTING, AND POSSIBLY REWORKING, THE HYDRAULIC SUCTION 474-3243 TUBE ON CERTAIN 563D, 573D, 2570D, AND 2670D WHEEL FELLER BUNCHERS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN MOTORGRADERS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN MOTORGRADERS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN MOTORGRADERS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN MOTORGRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARM ON CERTAIN 24N MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARM ON CERTAIN 24N MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING WHEEL BEARINGS USING AN IMPROVED PRELOAD PROCEDURE ON CERTAIN 12M 3, 120M 2, 140M, 140M 3, AND 160M MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR REPLACING WHEEL BEARINGS USING AN IMPROVED PRELOAD PROCEDURE ON CERTAIN 12M 3, 120M 2, 140M, 140M 3, AND 160M MOTOR GRADERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 459-2597 STEERING PRESSURE SWITCH ASSEMBLY ON CERTAIN 725C2, 740, 740 EJ, AND 745 ARTICULATED TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 459-2597 STEERING PRESSURE SWITCH ASSEMBLY ON CERTAIN 725C2, 740, 740 EJ, AND 745 ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING OR REPLACING POWERTRAIN JOYSTICK ON CERTAIN PL83 PIPELAYERS, D6N, D6R, D8T, AND D9T TRACK-TYPE TRACTORS PRODUCT SUPPORT PROGRAM FOR REWORKING OR REPLACING POWERTRAIN JOYSTICK ON CERTAIN PL83 PIPELAYERS, D6N, D6R, D8T, AND D9T TRACK-TYPE TRACTORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW FRONT WHEEL ON CERTAIN 777G OFF-HIGHWAY TRUCKS AT REBUILD
PRODUCT SUPPORT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN RM500B ROTARY MIXERS PRODUCT SUPPORT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN RM500B ROTARY MIXERS
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