PRODUCT SUPPORT PROGRAM FOR REPLACING A HUMP HOSE FOR THE AIR TO AIR AFTERCOOLER (ATAAC) LINES GROUP ON CERTAIN 795F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A HUMP HOSE FOR THE AIR TO AIR AFTERCOOLER (ATAAC) LINES GROUP ON CERTAIN 795F OFF-HIGHWAY TRUCKS

Usage:

TEBE9002-02

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09Apr2019

(Revised 11Apr2019)

H070
H072
N016
N020

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING A HUMP HOSE FOR THE AIR TO AIR AFTERCOOLER (ATAAC) LINES GROUP ON CERTAIN 795F OFF-HIGHWAY TRUCKS
1071		PS61408

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61408" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Apr2019 (Revised 10Apr2019) Service Letter. Changes have been made to the Problem and Action Required.

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TERMINATION DATE

30Apr2021

PROBLEM

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The existing hump hoses for the ATAAC lines can prematurely fail on certain 795F Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00153-00156, 158-160, 165, 170, 174-178, 183, 190, 202-204, 216-217, 221-222, 225-228, 232-233, 239-244, 249-254, 259, 265-269, 277-287, 293-300

PARTS NEEDED

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Qty	Part Number	Description
1	4718721	HOSE-HUMP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed hump hose. Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-24000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 2.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Ensure that the turbo outlet and ATAAC lines do not contact the first convolute on each end of the new hump hose before tightening the hose clamps. Refer to Image1.1.2.

Check alignment between the turbo outlet and ATAAC lines prior to tightening the hose clamps.