PRODUCT SUPPORT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN RM500B ROTARY MIXERS
Usage:
TEBE8998-00
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| 04Apr2019 |
U-206
A-177
D-182
O-187
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING ENGINE SOFTWARE ON CERTAIN RM500B ROTARY MIXERS |
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| 7620 1901 1902 1920 | PS46211 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46211" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2021 |
PROBLEM
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| The existing software can cause low power complaints at elevation on certain RM500B Rotary Mixers. If the existing software is used it can/will cause low power complaints. |
AFFECTED PRODUCT
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| Model | Identification Number |
| RM500B | TAS00100-00159 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 5698560 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Refer to the service manual if/as necessary. Update engine software with 5698560 or the latest available on SIS Web. |
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SERVICE CLAIM ALLOWANCES
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0-84 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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