PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND POSSIBLY INSTALLING FILMS ON THE ROPS STRUCTURE, ON CERTAIN 994K LARGE WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND POSSIBLY INSTALLING FILMS ON THE ROPS STRUCTURE, ON CERTAIN 994K LARGE WHEEL LOADERS

Usage:

TEBE8811-00

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20Feb2019

U-87

A-62

D-72

O-75

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Safety	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND POSSIBLY INSTALLING FILMS ON THE ROPS STRUCTURE, ON CERTAIN 994K LARGE WHEEL LOADERS
7323		PI11202

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11202" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11202" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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Required films may have not been installed at the factory on the ROPS structure on certain 994K Wheel Loaders.

AFFECTED PRODUCT

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Model	Identification Number
994K	MM900308-00313 MRK00321-00326 SMX00202-00204

PARTS NEEDED

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Qty	Part Number	Description
6	7X3229	FILM-LIFT/TIE
4	8T7038	FILM-LIFT/PROHIB
1	2190305	FILM-WARNING
4	2995776	FILM-WARN
1	4862322	FILM-ROPS/FOPS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND POSSIBLY INSTALLING FILMS ON THE ROPS STRUCTURE

MODELS INVOLVED - CERTAIN 994K LARGE WHEEL LOADERS

Dear Cat Product Owner:

The ROPS structure needs to be inspected for films, that may have been not installed at the factory, and require installation on the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the CAT.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 20Feb2019 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 20Feb2019 Service Letter

Rework Procedure

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1. Inspect the machine for missing films on the ROPS.

2. Thoroughly clean the surface of the ROPS structure where the new film will be installed. Use a suitable glass cleaner or solvent to provide a clean surface for the film to adhere.

3. Install the new films according to Images1.1.1, 1.1.2, 1.1.3, and 1.1.4.