PRODUCT SUPPORT PROGRAM FOR REPLACING HYDRAULIC HOSES AND STICK LINES ON CERTAIN M318D MH AND M322D MH WHEELED EXCAVATORS, EQUIPPED WITH STRAIGHT NOSE STICK Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING HYDRAULIC HOSES AND STICK LINES ON CERTAIN M318D MH AND M322D MH WHEELED EXCAVATORS, EQUIPPED WITH STRAIGHT NOSE STICK

Usage:

TEBE3911-00

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01Feb2016

U-55

O-50

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING HYDRAULIC HOSES AND STICK LINES ON CERTAIN M318D MH AND M322D MH WHEELED EXCAVATORS, EQUIPPED WITH STRAIGHT NOSE STICK
5057 5458		PS53136

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53136" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

28Feb2018

PROBLEM

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The existing 286-2422 or 286-2421 Hose Assembly can fail on certain M318D MH and M322D MH Wheeled Excavators, equipped with straight nose stick. If the existing 286-2422 or 286-2421 Hose Assembly fails, it will leak/spray high pressure hydraulic oil.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
M322D MH	D3X00148, 158-159, 164, 170, 189, 192, 196, 202-206, 211-212, 215, 217-218, 235, 237, 251, 256, 261, 267, 269, 271, 277, 284-285, 290, 293, 307, 309-310, 316, 320, 329, 350, 357, 362, 376, 379, 387, 390, 393, 417, 419, 421-423, 426, 430, 441 P3W00206, 209, 221-223, 226, 234-237, 241-243

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*******Group 2*******

M318D MH

D9X00250, 268, 270, 272-273, 275-277, 280-282, 286, 293, 295-296, 298-300, 302, 306-307, 309-310, 312-313, 315, 318-319, 321, 325-328, 336, 341, 353-354, 356-358, 361-362, 364, 366, 370, 372-374, 376, 378-379, 382, 384, 387, 390, 392, 394, 397, 402, 409, 417, 419, 422-425, 432-434, 436, 438, 441-442, 450, 452, 454, 456, 466, 474, 477, 480-482, 488-490, 492, 496-498, 501, 503, 505, 517-518, 524-528, 532-533, 536-540, 542, 547-548, 552, 557, 560-561, 564, 568, 571-572, 574, 577

P9M00269, 273-274, 280-281, 285, 287, 289, 291, 293-297, 299-301

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4504289	HOSE AS
1	4504290	HOSE AS
1	4557640	TUBE AS
1	4557641	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4504289	HOSE AS
1	4504290	HOSE AS
1	4512292	TUBE AS
1	4512293	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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All Groups: If the 286-2422 or 286-2421 Hose Assembly fails, replace both hose assemblies and tube assemblies listed as parts needed for the machine. Refer to Image1.

All Groups: Replace the existing 286-2422 and 286-2421 Hose Assemblies with new 450-4289 and 450-4290 Hose Assemblies.

Group 1 Machines: Replace the existing 286-2421 and 286-2422 Tube Assemblies with new 455-7640 and 455-7641 Tube Assemblies.

Group 2 Machines: Replace the existing 329-2237 and 329-2238 Tube Assemblies with new 451-2292 and 451-2293 Tube Assemblies.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.