PRODUCT SUPPORT PROGRAM FOR REPLACING SEAT SUSPENSION ON CERTAIN 312D, 312D 2, 313D, 313D 2, 315D, 318D 2, 318D, 320D, 320D 2, 323D 2, 323D, 324D, 326D 2, 326D, 329D, 329D 2, 336D, 36D 2, 340D 2, 340D, AND 349D EXCAVATORS
Usage:
TEBE3878-00
Show/hide table
| 24Nov2015 |
U-626
A-451
D-545
O-541
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING SEAT SUSPENSION ON CERTAIN 312D, 312D 2, 313D, 313D 2, 315D, 318D 2, 318D, 320D, 320D 2, 323D 2, 323D, 324D, 326D 2, 326D, 329D, 329D 2, 336D, 36D 2, 340D 2, 340D, AND 349D EXCAVATORS |
|
| 7324 | PS53082 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53082" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
TERMINATION DATE |
| 30Nov2017 |
PROBLEM
Show/hide table
| The existing seat suspension can fail on height adjustment on certain 312D, 312D 2, 313D, 313D 2, 315D, 318D 2, 318D, 320D, 320D 2, 323D 2, 323D, 324D, 326D 2, 326D, 329D, 329D 2, 336D, 36D 2, 340D 2, 340D, and 349D Excavators. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| *******Group 1******* | |
| 320D | BZP02331-04546 JFZ07896-07903, 7905-7906, 7908, 7910, 7912, 7914, 7916, 7918, 7920, 7922, 7924, 7926, 7928, 7930, 7932, 7934, 7936, 7938, 7940, 7942, 7944, 7946, 7948, 7950, 7952, 7954, 7956, 7958, 7960, 7962, 7964, 7966, 7968, 7970, 7972, 7974, 7976, 7978, 7980, 7982, 7984, 7986, 7988, 7990, 7992, 7994, 7996, 7998, 8000, 8002, 8004, 8006, 8008, 8010, 8012, 8014, 8016, 8018, 8020, 8022, 8024, 8026, 8029, 8031, 8033, 8035, 8037, 8039, 8041, 8043, 8045, 8047, 8049, 8051, 8053, 8055-8674 JPD00142-00261 MZD00179-01894 PCM01740-03160 |
| 320D 2 | DFM00149-01272 DNP00252-00854, 856-858, 866 FKK00281-00360 GBA00132-01944 MDJ00231-00512 YEA00182-00612 |
| 320D 2GC | JFM00175-01507 |
| 320D 2L | EKT00152-00181 HDM00263-00265 ZCS00178-00321, 323-1532 |
| 320D GC | JZA00232-00915 |
| 320D L | KZF00121-00928 MGG01854 |
| 323D 2L | KCE00234-00427 PJP00185-01331 |
| 323D L | NZF00163-01269 PBE02299, 2308-2367, 2370-2372, 2389-2393, 2433, 2435, 2437, 2439, 2441, 2443, 2445, 2453, 2455, 2457, 2459, 2461, 2463, 2465-3740 |
| 324D | JZR00693, 695, 697, 699-700, 702, 704-1710 |
| 324D L | TSN00306, 308, 310, 312, 314, 316, 318, 320-410, 460-675 |
| 326D 2 | KGY00161-00323 REC00141-00197, 199, 202-203, 205-206, 208-209 |
| 326D 2L | MGW00241-00313 |
| 326D L | PJM00133-00565 |
| 329D | BYS01567, 1569-1571, 1573, 1575-1577, 1579, 1581, 1583, 1585-1587, 1589, 1591-3182 |
| 329D 2 | TMJ00231-00376 |
| 329D 2L | RGA00191-00309 THW00231-00506, 509-527, 529, 531, 533 |
| 329D L | DJF00382-01293 |
| 336D | JBT02996-03042, 3049-3093, 3095, 3097, 3099, 3101, 3103, 3105, 3107, 3109, 3111, 3113, 3115-3203, 3205-4908, 77001 |
| 336D 2 | WDC00101-01320 |
| 336D 2L | YCF00251-00728 |
| 336D L | MPL00485, 487, 489, 491, 493, 495, 497-577 |
| 340D 2L | HHK00131-00378 |
| 340D L | JTN00130, 133-585 |
| 349D | GKF00269-00397 |
| 349D L | KLH00184-00273 |
Show/hide table
| *******Group 2******* | |
| 312D | LRK00485-00749 |
| 312D 2 | TJY00236-00447 |
| 312D 2L | WHJ00158-00327, 10328, 10333 |
| 312D GC | RXZ00224-01638 |
| 313D | WPK00296-00923 |
| 313D 2 | PLD00176-00507 ZAA00151-00296 |
| 313D 2 LGP | RKN00193-00356 |
| 315D L | JHA00499-00734 |
| 318D 2L | TZS00251-00487 XGS00215-00303 |
| 318D L | ZKJ00241-00780 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3772012 | SUSPENSION GP -E |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 3772012 | SUSPENSION GP -E |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| Refer to the attached Rework Procedure. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
