PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK GROUP ON CERTAIN 336E EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK GROUP ON CERTAIN 336E EXCAVATORS

Usage:

TEBE3928-01

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10Dec2015

(Revised 20May2016)

U-660

A-477

D-582

O-571

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TANK GROUP ON CERTAIN 336E EXCAVATORS
1273		PS53095

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53095" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 10Dec2015 Service Letter. Changes have been made to the Affected Product and Parts Needed.

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TERMINATION DATE

31Dec2017

PROBLEM

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A crack may occur around the boss located on the front panel of the fuel tank on certain 336E Excavators.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
336E	CMR00161-00372 KED00198-00354
336E HVG UHD OEM	RBS00171-00172
336E L	BMH00165-00204 BZY00135-02655 DPX00113-00114 FJH00151-01886 GTJ00122-00199 JRJ00201-00517 TEG00161-00235 YCE00191-00780 YEP00124-00543
336E L OEM	DSZ00201-00203 T3Z00201-00256
336E L UHD OEM	PCE00211
336E LN	TMZ00221-00439

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*****Group 2*****
336E H	HDW00146-00235
336E L H	GNY00123-00131 JEA00132-00180 RZA00169-00171, 173-1060
336E LN H	SSL00145-00183

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3138173	TANK GP-FUEL -C
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3852384	TANK GP-FUEL -C
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If a crack is found around the boss then replace the failed tank group by new one. Refer to KENR8157, Disassembly and Assembly, "Fuel Tank - Remove and Install", in order to complete this Rework Procedure. Refer to Image1.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.