PRODUCT IMPROVEMENT PROGRAM FOR REWORK OF THE A/C COMPRESSOR ON CERTAIN 311F LRR EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REWORK OF THE A/C COMPRESSOR ON CERTAIN 311F LRR EXCAVATORS

Usage:

TEBE3961-00

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02Dec2015

U-644

O-557

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REWORK OF THE A/C COMPRESSOR ON CERTAIN 311F LRR EXCAVATORS
1803 1802		PI32582

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32582" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32582" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Jun2016	31Dec2016

PROBLEM

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An incorrect 12V A/C Compressor may have been installed on certain 311F LRR Excavators. The 12V A/C Compressor may experience an early-hour short circuit.

AFFECTED PRODUCT

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Model	Identification Number
311F LRR	KCW00128-00132 LZF00179-00180

PARTS NEEDED

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Qty	Part Number	Description
2	1138491	FUSE-MINI
1	3988004	COMPRESSOR GP -H
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Confirm the label color of the A/C Compressor. Refer to Image1 for the labels.

- If the A/C Compressor has a silver label with CAT logo, no more action is required.

- If the A/C Compressor has a green label with SANDEN logo, replace the A/C Compressor with a new 398-8004 Compressor Group. Inspect the fuses for the blower fan and for the A/C unit on the fuse base in the cab. If the fuse is blown, it will need to be replaced. Refer to Image2 for the fuse location.

NOTE: Before replacing the A/C Compressor, confirm that the new A/C Compressor is 24V with a silver label.

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Image1

Image2

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job
Note: 0.5 hours is allowed for inspection of the A/C Compressor. Note: An additional 0.5 hours is allowed for replacement of the A/C Compressor and installation of a fuse, if required.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORK OF THE A/C COMPRESSOR

MODELS INVOLVED - CERTAIN 311F LRR EXCAVATORS

Dear Cat Product Owner:

An incorrect 12V A/C Compressor may have been installed on the products listed below. The 12V A/C Compressor may experience an early-hour short circuit. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 02Dec2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 02Dec2015 Service Letter