PRODUCT SUPPORT PROGRAM FOR REWORK OF THE VALVE GROUP ON CERTAIN 311F, 312E/F, 313F, 314E, 315F, 316E/F, AND 318E/F EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORK OF THE VALVE GROUP ON CERTAIN 311F, 312E/F, 313F, 314E, 315F, 316E/F, AND 318E/F EXCAVATORS

Usage:

TEBE4010-01

19Feb2016
(Revised 17Oct2016)


U-86
A-68
D-77
O-74

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REWORK OF THE VALVE GROUP ON CERTAIN 311F, 312E/F, 313F, 314E, 315F, 316E/F, AND 318E/F EXCAVATORS

5127 5067 5059
PS53143
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53143" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 19Feb2016 Service Letter. Changes have been made to the Title, Problem, Affected Product (313F, 314E, and 315F were added), Action Required Image3 table, and Service Claim Allowances.


TERMINATION DATE

28Feb2018

PROBLEM

The pilot valve group may need to be reworked if the existing stick valve group shudders and periodic hydraulic noise comes from the SLCV, during conditions where the oil temperature is below 25 degrees Celsius, on certain 311F, 312E/F, 313F, 314E, 315F, 316E/F, and 318E/F Excavators.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
318E L DZF00123-00372

WZS00139-00343
318F L  FFT00182-00184, 186
*******Group  2*******
311FL JFT00105-00673

KCW00124-00358

LZF00178-00404
*******Group  3*******
316E L DZW00131-00133, 135-2463

YZZ00114-00526
316F L ECZ00159-00177

YDL00132, 134-347
*******Group  4*******
312E GAC00127-02315

PZL00136-00996
312E L MJD00143-01544

WEY00161-00853
312F  KMK00112-00113
312F GC  FKE00154-00388
312F L  LFC00136
313F L  PRG00169-00193, 195-212
313F LGC  HDK00124-00388
*******Group  5*******
314E CR ECN00117-01261

GMD00182-00212
314E LCR DKD00180-00877

YCW00187-00607

ZJT00107-01784
315FL  TDY00102-00312, 314

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4933900 VALVE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 2970687 SPOOL AS
1 4734986 SPRING
1 4744757 VALVE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 4933900 VALVE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 2970687 SPOOL AS
1 4734986 SPRING
1 4744758 VALVE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 2970687 SPOOL AS
1 3100094 SPRING
1 4933900 VALVE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Rework the SLCV by improved parts. Refer to Images1, 2, and 3 in order to complete the Rework Procedure.
Image1
Image2
Image3

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 3

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 4

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 5



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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