PRODUCT SUPPORT PROGRAM FOR RE-FLASHING THE MACHINE AND ENGINE SOFTWARE ON CERTAIN M318F, M320F, M322F, MH3022, AND MH3024 WHEELED EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR RE-FLASHING THE MACHINE AND ENGINE SOFTWARE ON CERTAIN M318F, M320F, M322F, MH3022, AND MH3024 WHEELED EXCAVATORS

Usage:

TEBE4076-01

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04Jan2016

(Revised 01Feb2016)

U-5

O-4

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Before/After	PRODUCT SUPPORT PROGRAM FOR RE-FLASHING THE MACHINE AND ENGINE SOFTWARE ON CERTAIN M318F, M320F, M322F, MH3022, AND MH3024 WHEELED EXCAVATORS
7620 7610 1920		PS44953

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44953" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 04Jan2016 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Jan2018

PROBLEM

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The existing machine and engine software can have performance compatibility issues on certain M318F, M320F, M322F, MH3022, and MH3024 Wheeled Excavators.

AFFECTED PRODUCT

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Model	Identification Number
M318F	F8B00287-00308, 310-328, 331-336, 338-377, 379-391, 393-399, 401-408, 410-418, 420, 422-423, 425-431, 434-436, 438-440, 442, 444-524, 526-534, 536-538, 540-546, 548-555, 557-560, 562-572, 575-577, 579-590, 592, 594-595, 597-605, 607-610, 613-640, 642-659, 661-680, 682-692, 697-701, 703-704, 706-712, 714, 716-720, 722-724, 728-731, 733-737, 742-745, 749, 754, 756-761, 763-768
M320F	F2W00169-00171, 173-175, 178, 180-189, 198-208, 210-214, 216, 219, 221-232, 236-237, 240-245, 247-259, 265-267, 271-276, 278-280, 282-283, 286, 288-289, 293-294, 296, 298-300, 304, 307-308, 312, 315-316, 320, 322-323, 325-326, 330, 333-334, 337-340, 342, 346-348, 351-352, 354, 356, 362, 364-365, 371-372, 374-377, 382, 384-387, 393-395, 397-400, 402, 407, 409-410, 412-415
M322F	F2Z00145-00148
MH3022	FM200276-00285, 287-366, 368-391, 393-413
MH3024	FM400111-00113, 115-142, 144-156

PARTS NEEDED

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Qty	Part Number	Description
1	4846757	SFWR GP-A3000
1	4983083	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Re-flash the machine and engine controller (ECM) with the software listed in the Parts Needed or latest available on SIS Web.

NOTE: It is important that both the machine and engine software listed in the Parts Needed is updated together.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%