PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMPS, REWORKING THE VALVE LIFTERS AND GUIDE SPRINGS ON CERTAIN 336E AND 336F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMPS, REWORKING THE VALVE LIFTERS AND GUIDE SPRINGS ON CERTAIN 336E AND 336F EXCAVATORS

Usage:

TEBE4082-00

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01Feb2016

E250
E252

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMPS, REWORKING THE VALVE LIFTERS AND GUIDE SPRINGS ON CERTAIN 336E AND 336F EXCAVATORS
1251 1209 7610 7620 1274		PS90554

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90554" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

28Feb2018

PROBLEM

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The existing guide springs and common rail fuel pumps can fail on certain 336E and 336F Excavators. If an existing lifter guide spring and/or common rail fuel pump fails it can/will cause severe engine damage.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
336E L	JRJ00512, 514
336F L	RKB00741-00742, 747 TZA00165, 257

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*****Group 2*****
336E L	BZY00465, 524, 1078, 1087, 1468 FJH01328 JRJ00205, 331, 387 YEP00509
336E L H	RZA00398

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4286096	KIT-F PUMP LINE
1	4674138	SFWR GP-A1000
1	4674147	SFWR GP-A1000
1	4687533	SFWR GP-A1015
1	4939679	PUMP GP-FUEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	20R1141	CAMSHAFT AS
1	2585646	GASKET
1	2621940	GASKET AS.-HEAD
1	4286096	KIT-F PUMP LINE
12	4535998	LIFTER AS-VALVE
12	4536003	SPRING-GUIDE
1	4674138	SFWR GP-A1000
1	4674147	SFWR GP-A1000
1	4687533	SFWR GP-A1015
1	4939679	PUMP GP-FUEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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For the Common Rail Fuel Pump:
Refer to KENR8149, "Fuel Injection Pump - Remove and Install".

Note: This procedure has changed to include turning the engine off the damper and timing the engine using the pump. It is no longer required to time the engine using the timing port for the crankshaft.

Install the latest Engine software for T4I machines.
Install the latest Engine and Aftertreatment software for T4F machines.

Note: Go to SIS web to make sure that the new software part number is still the latest software part number. A newer software part number may be available. The new software is available in the form of a flash file through Caterpillar Service Information System (SIS).

For the Lifters and Guide Springs:
Refer to the Disassembly and Assembly, "C9.3 Engines for Caterpillar Built Machines".

Refer to "Cylinder Head - Remove".

Refer to "Lifter Group - Remove and Install".

If the Lifter Bore is damaged because of a lifter or clip failure
please refer to the below procedure to repair the block instead of
replacing it.

Refer to "Reuse and Salvage of C9 Lifter Bores SEBF9389".

Inspect all valve lifters and camshaft lobes for evidence of excessive wear on the spring guide slot in the lifter body, broken spring guides, roller pin damage in the lifter body, damage to the roller pin retaining ears, lifter roller wear or cam lobe wear from the lifters turning in the lifter bore.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 6.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%