Before/After
| PRODUCT SUPPORT PROGRAM FOR RE-FLASHING THE MACHINE AND ENGINE SOFTWARE ON CERTAIN M318F, M320F, M322F, AND MH3022 WHEELED EXCAVATORS |
7620 7610 1920
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PS44952 |
NOTE: |
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
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NOTE: |
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44952" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: |
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
The existing machine and engine software can have performance compatibility issues on certain M318F, M320F, M322F, and MH3022 Wheeled Excavators. |
Qty |
Part Number |
Description |
1 |
4846757 |
SFWR GP-A3000 |
1 |
4983083 |
SFWR GP-A1000 |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
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Re-flash the machine and engine controller (ECM) with the software listed in the Parts Needed or latest available on SIS Web.
NOTE: It is important that both the machine and engine software listed in the Parts Needed is updated together. |
Product smu/age whichever comes first |
Caterpillar |
Dealer Suggested |
Customer Suggested |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
0-3500 hrs, 0-24 mo |
100.0% |
100.0% |
0.0% |
0.0% |
0.0% |
0.0% |
NOTE: This is a 1.0-hour job
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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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