PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE4084-04

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19May2016

(Revised 23Aug2017)

U-257

A-198

D-229

O-224

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS
1290 1251 1920		PS45080

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45080" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 19May2016 (Revised 03Mar2017) Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

28Feb2018

PROBLEM

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The existing common rail fuel pump can fail on certain C9.3 Engines in Caterpillar Products. If the existing pump fails it can cause engine fault codes to appear, engine power to de-rate, or in rare cases cause severe engine damage.

AFFECTED PRODUCT

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Model	Identification Number
12M 2	F9B00100-00182 F9M00100-00375 R9P00100-00141 R9S00100-00198
12M 3	N9B00100-00101 N9F00100-00101
140M 2	M9D00200-00310, 500-683, 685-698, 700-1626 M9G00200-00202 M9J00200-00249, 400-829 M9M00200 R9G00100-00276 R9M00100-00367
140M 3	N9D00100-00102 N9J00100-00101
160M 2	M9E00200-00213, 400-409 M9K00200-00209, 400-425 M9L00200 M9T00200-00204 R9L00100-00184 R9T00100-00238
160M 3	N9E00100-00101 N9K00100-00104
336E	CMR00161-00194 KED00198-00220
336E HVG UHD OEM	RBS00171-00172
336E L	BZY00135-02516, 2518 FJH00151-00760 GTJ00122-00134 JRJ00201-00225, 227-344 TEG00161-00171, 173-174 YCE00191-00579 YEP00124-00538
336E L H	RZA00169-00171, 173, 175-176, 182-221, 224-417, 419-434, 436-470, 472-512, 514-518, 560
336E L OEM	DSZ00201-00203 T3Z00201-00223
336E L UHD OEM	PCE00211
336E LN	TMZ00221-00329
336E LN H	SSL00145, 147-161
336F L	LCL00152 RKB00241-00242 SSN00198 WTZ00151
568 GF	YJX00100-00118
568 LL	BRB00200-00293
627H	DBW00102-00317 LCT00101-00111
627K	WTC00101-00103
637K	WTS00100-00101
725C	LFB00222-00223 TFB00111-00116, 144
966K	PBG00280-01018, 10001 TFS00103-01092
966K XE	NGX00101-00107, 201-276
966M	DYC00236-00238 KJP00401-00406
966M XE	P6C00287
972K	PEM00264-00692 Z4W00109-00639
972M	A8P00201-00204 JPR00236-00240
D6T LGP	HTZ00002 JRW00150-00264, 300-360 ZJB00002, 150-575, 1050-1334
D6T LGP OEM	PLR00100-00145, 500-602
D6T LGP PAT	EJJ00225-00231, 233-239, 300-302 KSB00225-00529, 1125-1542 RAD00001
D6T XL	GMK00001, 100-811, 1000-1316, 1318-1321, 1323, 1325 TSM00100-00222, 300-314
D6T XL PAT	DTD00175-00277, 1075-1210 JZC00175, 300
D6T XW	SLJ00125-00384, 1025-1152 WLM00125-00128, 300
D6T XW PAT	RCW00200-00407, 1100-1384 RRK00200-00205, 300
D7E	HKA00401 TAN00400-00496, 1200-1313
D7E LGP	SSH00300-00301 TJA00423-00502, 1100-1161

PARTS NEEDED

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Qty	Part Number	Description
1	6V8260	SEAL-O-RING
2	2147567	SEAL-O-RING-STOR
6	2147568	SEAL-O-RING-STOR
2	2287090	SEAL-O-RING-ORFS
2	2385080	SEAL-O-RING-STOR
1	4286096	KIT-F PUMP LINE
1	5117975	PUMP GP-FUEL
1	AFTSOFTWARE	AFTERTREATMENT SOFTWARE
1	SOFTWARE	ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to KENR8149, "Fuel Injection Pump - Remove and Install".

If the pump is being replaced due to a failure, please fill out REHS9724, Special Instruction, "High Pressure Fuel Pump Return Form", and include it in the box with the returned pump. Refer to the Parts Disposition.

Note: This procedure has changed to include turning the engine off the damper and timing the engine using the pump. It is no longer required to time the engine using the timing port for the crankshaft.

Install the latest Engine software for T4I machines.
Install the latest Engine and Aftertreatment software for T4F machines.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 49-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 6.0-hour job

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PARTS DISPOSITION

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NACD:

If the pump has failed, hold the pump for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

EAME, LACD, and APD:

If the pump has failed, hold the pump for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.