PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE4085-03

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19May2016

(Revised 14Mar2017)

U-258

A-199

D-230

O-225

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS
1290 1251 1920 7620 108U		PS53224

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53224" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 19May2016 (Revised 25Jan2017) Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

30Nov2017

PROBLEM

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The existing common rail fuel pump can fail on certain C9.3 Engines in Caterpillar Products. If the existing pump fails it can cause engine fault codes to appear, engine power de-rate, or in rare cases cause severe engine damage.

AFFECTED PRODUCT

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Model	Identification Number
12M 2	F9B00183-00220 F9M00376-00481 R9P00142-00199 R9S00199-00360
12M 3	N9B00103-00270 N9F00102-00494 N9P00100-00168 N9R00100-00193
140M 2	M9D00684, 699, 1627-1844 M9J00830-00952 R9G00277-00372 R9M00368-00559
140M 3	N9D00103-00573 N9G00100-00173, 176-178 N9J00102-00385 N9M00100-00288, 291-298, 303
160M 2	R9L00185-00258 R9T00239-00349
160M 3	N9E00102-00110 N9K00105-00127 N9L00100-00133 N9T00100-00168
2864C	SP400100-00112
336E	CMR00195-00360 KED00221-00345
336E H	HDW00146-00228
336E L	BMH00165-00204 BZY02517, 2519-2655 DPX00113-00114 FJH00761-01886 GTJ00135-00194 JRJ00226, 345-517 TEG00172, 175-233 YCE00580-00780 YEP00539-00543
336E L H	GNY00123-00131 JEA00132-00176 RZA00174, 177-181, 222-223, 418, 435, 471, 513, 519-559, 561-1057
336E L OEM	T3Z00224-00256
336E LN	TMZ00330-00439
336E LN H	SSL00146, 162-183
336F L	NBS00231-00291 RKB00243-01642 SSN00199-00274, 276-286 TZA00161-00451 WTZ00152-00250 ZBJ00141-00142
336F L H	KGH00157, 160 LTP00182-00214
336F L OEM	B3500101-00104 B3900101-00106, 90116-90117
336F LN	KFT00261-00308 RBC00191-00217
336F LN H	MTW00164-00178
336F LXE	DFY00133-00242
336F OEM	B3400101-00113
340F	EAR00251-00262 YBF00261-00264
568	YJX00119-00139
568 LL	BRB00294-00381
586C	SP500100-00117, 119
627H	DBW00318-00348 LCT00112-00115
627K	WTC00104-00222 WTN00101-00107
637K	WTS00102-00104
725C	LFB00224-00235 TFB00117-00143, 145-792
725C OEM	T2600101-00103
966K	PBG01019-01246 TFS01093-01440
966K XE	NGX00277-00441
966L	FRS00166-00168
966M	DYC00401-00795, 1001-1003 KJP00407-01284
966M XE	P6C00301-00589, 901-909
972K	PEM00693-00947 Z4W00640-00764
972L	RFB00172
972M	A8P00205-00687 JPR00301-00610 L8E00201-00202
972M XE	EDW00101-00104, 201-415, 701-705
D6T LGP	HTZ00251-00553 JRW00361-00721 SGT00100-00303 ZJB01335-01715
D6T LGP OEM	PLR00603-00721
D6T LGP PAT	CR300100-00113 EJJ00303-00316 KSB01543-02018 RAD00326-00846, 848-887
D6T XL	GMK01317, 1322, 1324, 1326-1667 KMR00201-00519 MEL00100-00159 TSM00315-00418
D6T XL PAT	DTD01211-01309 JZC00301-00309 SGA00100-00102 WES00276-00366, 368-381
D6T XW	CG800100-00103 SLJ01153-01291 TMY00226-00333 WLM00301-00307
D6T XW PAT	RCW01385-01605 RRK00301-00307 STE00100-00104, 106-111 WRN00301-00520, 522-534
D7E	HKA00402-00404, 407-459 LTW00700-00701 TAN01314-01393
D7E LGP	SSH00302, 304-336, 338-360 TJA01162-01273
PL72	P7200120-00123 P7300121-00126

PARTS NEEDED

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Qty	Part Number	Description
1	6V8260	SEAL-O-RING
2	2147567	SEAL-O-RING-STOR
6	2147568	SEAL-O-RING-STOR
2	2287090	SEAL-O-RING-ORFS
2	2385080	SEAL-O-RING-STOR
1	4286096	KIT-F PUMP LINE
1	5117975	PUMP GP-FUEL
1	AFTSOFTWARE	AFTERTREATMENT SOFTWARE
1	SOFTWARE	ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to KENR8149, "Fuel Injection Pump - Remove and Install".

Fill out REHS9724 and include it in the box with the returned pump. Refer to the Parts Disposition.

Note: This procedure has changed to include turning the engine off the damper and timing the engine using the pump. It is no longer required to time the engine using the timing port for the crankshaft.

Install the latest Engine software for T4I machines.
Install the latest Engine and Aftertreatment software for T4F machines.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 49-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 13.0-hour job

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PARTS DISPOSITION

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NACD:

Hold the pump for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

EAME, LACD, and APD:

Hold the pump for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.