PRODUCT SUPPORT PROGRAM FOR REPLACEMENT AND RECONFIGURATION FROM 399-8377 RETURN LINES GP TO 462-4334 RETURN LINES GROUP ON CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACEMENT AND RECONFIGURATION FROM 399-8377 RETURN LINES GP TO 462-4334 RETURN LINES GROUP ON CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS

Usage:

TEBE4088-00

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18Apr2016

U-185

D-165

O-159

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACEMENT AND RECONFIGURATION FROM 399-8377 RETURN LINES GP TO 462-4334 RETURN LINES GROUP ON CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS
5068 5057		PS45048

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45048" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2018

PROBLEM

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The existing hydraulic return lines can fail on certain 308E2 Mini Hydraulic Excavators. If the existing lines fail, it can cause a loss of hydraulic functions.

AFFECTED PRODUCT

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Model	Identification Number
308E 2CR	FJX00127-00129, 140-179, 200-300, 302-1607, 1609-3186, 3188-3439, 4000-4266

PARTS NEEDED

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Qty	Part Number	Description
4	5K9090	SEAL-O-RING-ORFS
1	6V9847	ADAPTER-TEE
3	7X7958	CLAMP-BAND
1	4837473	HOSE AS
1	4837474	HOSE AS
1	4837475	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing three hydraulic return lines for both the Before Failure and After Failure repair. Refer to M0067128, Special Instruction, "Replacement Procedure for the Return Hose Assemblies on Certain 308E2 Excavators".

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1200 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
1201-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 1.0-hour job
Note: After Failure repair requires replacement of three hose assemblies including the failed hose(s) with the new hose assemblies, clamps, and fitting part numbers.

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