Usage:
03Nov2015 |
Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE MACHINE SOFTWARE ON CERTAIN 314E EXCAVATORS |
|
7620 7610 | PS44901 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44901" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
30Nov2017 |
PROBLEM
The existing machine software is unable to change the bucket width setting, with the offset boom, on certain 314E Excavators. The wider bucket may interfere with the body of the machine. |
AFFECTED PRODUCT
Model | Identification Number |
314E CR | ECN00118, 124, 127, 131, 136, 138-140, 142, 147-148, 153, 158, 163-164, 167, 169, 174, 184-188, 198, 206-207, 210-212, 224, 243, 252-253, 265, 297, 341, 385, 411, 430, 433, 437, 440, 461, 464, 476, 484, 487, 498, 516, 518, 522, 529, 560, 567, 575, 579, 592, 633, 678, 727, 732, 739, 742, 747, 752, 757, 759-760, 762-763, 773-775, 777, 779, 807, 898, 905, 909, 913, 922, 940, 957, 961, 968, 972, 975, 979, 997 GMD00187-00188, 191, 210-211 |
314E LCR | DKD00321, 355, 376, 386, 412, 419, 516, 555, 559 ZJT00117, 170, 173, 176, 181, 185, 265, 417, 436, 439, 468, 481, 490, 495, 498, 501-502, 505-506, 508, 513, 782, 784, 786, 835, 837, 839, 844, 853, 879, 911-912, 942-943, 947-948, 960, 962, 965, 970-971, 981, 984-985, 990-991, 1097, 1362, 1425, 1436, 1455, 1520, 1524, 1529, 1531-1532, 1534, 1536, 1538, 1540, 1545 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 4959754 | SFWR GP-A3000 |
1 | 4959755 | SFWR GP-A3000 |
1 | 4959756 | SFWR GP-A3000 |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Update the existing machine software to the latest software groups. |
SERVICE CLAIM ALLOWANCES
0-36 mo |
NOTE: This is a 1.0-hour job | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |