Usage:
23Dec2015 |
(Revised 12Apr2016) |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINE RELIEF VALVE OF THE STICK LOWERING CHECK VALVE ON CERTAIN 320E, 323E, 329E, 329F, 330F, 335F, 336E, 336F, 349E, 349F, AND 352F EXCAVATORS |
|
5117 5069 | PS53108 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53108" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 23Dec2015 Service Letter. Changes have been made to the Title, Problem, and Affected Product. 330F machines were added and model name information was updated for the 352F (was showing as 349F L-VG previously). |
TERMINATION DATE |
31Dec2017 |
PROBLEM
The existing line relief valve can blow out the inner backup ring on certain 320E, 323E, 329E, 329F, 330F, 335F, 336E, 336F, 349E, 349F, and 352F Excavators. If the existing line relief valve of the stick lowering control valve has a damaged backup ring, it will cause the low pressure or low power. |
AFFECTED PRODUCT
Model | Identification Number |
320E | AWS00248-00254 SXE01598, 1655-1664, 1666-1687, 1689-1693, 1695, 1697-1700, 1703, 1705, 1707, 1709, 1711-1714, 1718-1720, 1722-1725, 1727-1730, 1732-1733, 1735, 1737-1749, 1751, 1753-1756, 1758, 1761, 1763-1765, 1767-1769, 1771, 1789, 1795-1796, 1799-1801, 1803-1810, 1816-1817, 1819, 1828, 1834, 1837, 1839-1840, 1843, 1846, 1848, 1851, 1854, 1856, 1858-1859, 1861, 1865, 1867, 1870, 1876-1877, 1880, 1882, 1884, 1886, 1889-1890, 1903, 1906-1909, 1911-1912, 1916-1918, 1920-1921, 1924-1931, 1933, 1937-1939, 1941, 1943-1945, 1948-1953, 1955, 1957-1960, 1962-1973, 1975, 1977, 1979-1982, 1984, 1986-1988, 1990-1991, 1993-2007, 2009-2012, 2014, 2016, 2018, 2020, 2022, 2024-2032, 2036, 2038-2039, 2042-2043, 2048, 2050-2066, 2068-2069, 2071-2073, 2075-2078, 2081-2082, 2084-2085, 2090, 2094-2097, 2101, 2105, 2107, 2109-2110, 2112-2113, 2115-2128, 2130-2134, 2136, 2140-2142, 2144, 2153-2154, 2156, 2161-2163, 2165, 2170-2173, 2175-2179, 2181, 2183-2184, 2186, 2188, 2190, 2192 |
320E L | LAK00279, 284, 288-289, 293, 297 NAZ00149, 237, 239, 279, 296, 299, 306, 308, 310-312, 315-321, 323, 325, 363, 397-401, 406-409, 411-415, 421, 426, 449, 451-452, 454, 456, 458, 460, 487, 489, 510-511, 514, 518-520, 523, 527-531, 533-539, 541-547, 549, 553, 555, 562, 567, 586, 590-593, 595, 612-613, 616, 621, 627, 629-633, 636, 639, 687, 690, 725, 729-730, 732-737, 741-743, 747-748, 752-754, 758, 762-764, 766-770, 772, 775-778, 780-781, 792, 794, 823-850, 852, 854-855, 857-858, 860-863, 865, 867-872, 874, 878-879, 889, 891, 894, 896, 905, 909, 913-915, 919, 921, 924, 926, 931, 939-940, 944, 946, 948-949, 951, 955, 961, 963-965, 967-969, 971-972, 975, 977-979, 985-986, 988, 990, 992, 995, 999-1002, 1006-1024, 1026-1032, 1035-1043, 1045-1057, 1062, 1064, 1116, 1128, 1132, 1166, 1176, 1178, 1180, 1183-1184, 1187, 1189, 1212-1214, 1217, 1221-1224, 1226-1227, 1229-1231, 1234-1237, 1242, 1246, 1248-1253, 1255, 1257-1263, 1265-1274, 1276, 1278-1288, 1291-1292, 1294-1306, 1308, 1310-1311, 1313-1321, 1325-1327, 1329-1333, 1336-1338, 1340, 1360-1362, 1364-1380, 1382-1393, 1395-1400, 1402-1405, 1407-1430, 1432-1434, 1436-1438, 1447, 1451, 1457, 1459, 1461-1464, 1472, 1478-1479, 1481-1485, 1496, 1498, 1500-1505, 1507-1521, 1523-1525, 1527, 1529, 1531-1533, 1535-1540, 1542-1544, 1558-1559, 1561, 1567, 1571-1586, 1588-1589, 1591-1592, 1596-1597, 1599-1601, 1603-1606, 1609, 1611-1613, 1615-1617, 1619-1628, 1633, 1635-1636, 1638-1640, 1642, 1656, 1665, 1700, 1708, 1739, 1741, 1745-1746, 1752-1764, 1766-1773, 1775-1813, 1815-1836, 1838-1839, 1841, 1843-1845, 1847-1848, 1852-1857, 1859-1865, 1867-1873, 1875-1882, 1884-1886, 1888-1890, 1892-1898, 1900-1902, 1904-1937, 1939-1942, 1944-1950, 1952-1956, 1958, 1961-1970, 1972-1975, 1977-1979, 1981-1993, 1995, 1997-1998, 2001, 2004, 2006, 2008-2009, 2012-2026, 2028, 2030, 2032, 2034, 2037, 2040, 2043 REE00379, 381, 383-384, 391, 404 TNJ00250, 326, 382, 385, 387, 389, 392, 435, 440-444 WBK00475-00476, 493, 495, 497, 513, 596, 655, 657, 667, 757, 773, 826, 868, 886, 925, 988, 1031, 1060, 1064, 1072, 1076, 1101, 1106, 1114, 1123, 1257, 1259, 1261, 1283, 1364, 1384, 1391, 1484, 1489, 1505-1506, 1515, 1519, 1521, 1523, 1651, 1662, 1794-1795, 1992, 2139, 2152-2154, 2191-2192, 2194, 2240, 2530, 2670, 2686, 2697, 2776, 2779, 2781, 2783, 2785, 2933, 2943-2944, 2973, 3003, 3036, 3044, 3047, 3051, 3063, 3098, 3132, 3137, 3145, 3150, 3163, 3167, 3292, 3295, 3302, 3312, 3341, 3370, 3393, 3491, 3507, 3512, 3514, 3519, 3532, 3745, 3768, 3777, 3779, 3785, 3896, 3901, 3903-3912 |
320E LN | DFG00187-00233 |
320E LRR | PNL00295, 299, 301-303, 305-328, 330, 332-372, 374-406, 409-432, 435, 438, 444-465, 471-494, 496, 505-526, 529-530, 533-553, 556, 558 TFX00104, 904-905, 932, 943-944, 968, 980, 1036, 1039-1040, 1062, 1065-1067, 1131, 1135, 1138-1139, 1151, 1153, 1193, 1210-1212, 1229, 1233, 1251, 1259, 1384 |
320E RR | LHN00486-00487, 489-490, 493-495, 497, 499, 501-502, 505, 507-512, 514-515, 517-524, 526, 528, 530-531, 533, 535-537, 540, 542, 544-547, 550, 556-563, 568, 570, 574-575, 578-580, 586, 588-592, 594-595, 599-600, 602, 607, 612, 614, 616-620, 622, 630-632, 634, 639, 644-647, 651-657, 659 |
323E L | RAP00143-00145, 229, 232-251, 254, 258, 272-277, 279, 294, 298, 300, 302-323, 325, 329, 331, 333-338, 340, 342-348, 350, 353, 361-363, 365-370, 375-376, 382, 404, 407-408, 414-416, 425, 441-450, 452-463, 471-475, 488-489, 491-505, 508-511, 520, 528, 534-535, 537-538, 541-542, 545-546, 551-552, 559-566, 574, 577, 580-583, 585-588, 590-591, 602-605, 607-610, 612-614, 630-634, 636, 639-640, 643, 647, 649-661, 663, 667, 684, 686-724, 726, 728-735, 737, 739-740, 743, 745, 747-751, 753-754, 763-773, 775-776, 782, 785-794, 800, 806-807, 809-813, 815-816, 818-820, 822, 825-831, 833, 838, 840, 842, 844-855, 857-869, 871, 874, 878-879, 888-889, 894-896, 898-899, 901, 903-904, 908-946, 949-965, 967-989, 991 |
323E LN | TDW00150-00240, 242-244, 248-252, 268, 270-272, 274, 276-277, 279, 288-292, 299, 307-310, 312, 316, 318-321, 323, 354 |
323E SA | YRP00135-00166, 168-172, 174, 177-179, 191-194, 204, 207-208, 210, 212-213, 215-216 |
329E L | PLW00171-00172, 179, 222-225, 250, 296, 336-337, 434, 621-623, 657, 946, 952, 981, 1043, 1130, 1191, 1625 TST00251-00255, 261, 263, 328-340, 344-346, 351-352, 362, 364-370, 373-376, 378-402, 404-405, 409, 413-414, 420-426, 428-432, 445-452, 457-464, 468, 479-489, 491-499, 501-503, 507-510, 516, 518-532, 534, 536-537, 539, 553-555, 557-600, 603, 605-606, 609-617, 625-636, 644-648, 652-661, 667-669, 672-673, 677-679, 681-709, 711, 713, 716, 718-719, 728-731, 733-790, 792-795, 798-804, 809, 811-861, 863, 865-870 ZCD00306-00308, 467, 473, 482, 485, 513, 532-533, 575, 588-598, 614, 616, 618, 620, 640-642, 740, 742, 749-750, 752-753, 755-756, 758, 761, 764-766, 768, 774, 782, 784-800 |
329E LN | RLD00101-00103, 207-211, 216, 218, 220, 237-257, 261-278, 285, 289, 295-296, 313, 315, 318, 325-332, 337-338, 345-349, 362-365, 374-375, 378-380, 384-394, 396, 403, 407, 410-416, 421-427, 436-438, 440-441, 453, 458-459, 461, 463-464, 466, 468-483, 486, 490, 498-511, 520-536, 544-563, 566, 570-571, 582-592, 607-613, 622-625, 627-631, 639-643, 651-659, 663-664, 667-691, 694-758, 761-768, 772-789 |
329F L | ERL00571, 574 |
330F L | WBA00111-00112 |
335F LCR | KNE00213, 234, 296-297, 320-321, 323 |
336E L | BZY01290, 1295, 1524, 1526, 1536, 2518-2543 FJH01486, 1742 JRJ00314, 461 YCE00200-00201, 205, 210, 216, 223, 229-246, 248-262, 269-270, 273, 278, 281, 283, 285-297, 299, 302-303, 305, 312-327, 346-348, 365, 367, 381-383, 390-391, 437, 453, 495, 512-513, 528-534, 537-542, 544-548, 552-561, 566-567, 572, 574-575, 579-581, 583, 586-595, 597, 602-607, 610, 612-629, 640-648, 651-662, 666-681, 688-689, 691-696, 700, 704-718, 720, 722-723, 725-771, 778-780 YEP00155, 249-250, 253, 264, 290, 295, 358-359, 507, 539-542 |
336E LN | TMZ00242-00247, 258, 260, 262-267, 276-279, 284-297, 315-325, 328-331, 333-334, 337-339, 344, 346-351, 355-364, 368-374, 378-387, 390-398, 402-406, 413-414, 416-432, 438-439 |
336F L | RKB01061, 1072, 1200, 1430 TZA00239 WTZ00151-00154, 158-174, 176, 178-186, 191-216, 219-242, 244-250 |
336F LN | KFT00263-00265, 267-284, 287-297, 299-302, 306-308 |
349E L | ETC00158-00163 KFX00144-00147, 164, 216, 223, 225, 227-228, 231-232, 234, 236-237, 253, 255, 257-259, 262-263, 270, 272, 278, 280-292, 294-298, 306, 308-309, 318-322, 324-325, 344, 350, 352-354, 356-362, 364-367, 369, 373-403, 406-410, 413-414, 426-461, 464-486, 488-489, 491-494, 496-498, 500-501, 504-513, 515-521, 523-526, 531-549, 552-557, 562-564, 570-572, 574-578, 581, 583-586, 588-589, 592-599, 601-603, 608, 610, 612-616, 619, 622-625, 627, 629-638, 640-652, 654-660, 664, 671, 673-684, 686-687, 690-697, 699-702 MPZ00520, 602 MZW00211-00220 TFG00489, 499, 513, 527, 529, 586 |
349F L | HPD00299 |
352F (VG) | KBP00201-00214, 217-233, 236-245, 247-248, 250-258, 260-261, 264-275, 278-283, 286-287 YEG00201 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 4863207 | VALVE GP-RLF PLT |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to Operation and Maintenance Manual for your machine to ensure the system pressure is released. The release of hydraulic pressure in a hydraulic circuit is required before service is performed to that hydraulic circuit. Release the pressure in the stick hydraulic circuits before any hydraulic lines are disconnected or removed from that hydraulic circuit. Replace the existing 270-5731 Relief Valve with a new 486-3207 Relief Valve Group. Refer to Image1. Tighten the relieve valve to a specified torque of 95 +/- 14 N.m. |
Image1 |
SERVICE CLAIM ALLOWANCES
0-12 mo |
||||||
13-36 mo |
NOTE: This is a 2.0-hour job | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |