Usage:
16Nov2015 |
Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING A BRACKET ASSEMBLY FOR THE PRODUCT LINK ANTENNA ON CERTAIN 312E, 312E L, 316E L, 318E L, 320E L, 320E LRR, 323E L, 323E LN, 323E SA, 324E L, 324E LN, 329E L, 329F L, 336E L, 336E L H, AND 349E L EXCAVATORS |
|
7606 7220 | PS44908 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44908" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
30Nov2017 |
PROBLEM
The existing 3668689/">366-8689 Bracket Assembly can be missing on certain 312E, 312E L, 316E L, 318E L, 320E L, 320E LRR, 323E L, 323E LN, 323E SA, 324E L, 324E LN, 329E L, 329F L, 336E L, 336E L H, and 349E L Excavators. If the bracket is missing, the Product Link antenna harness can interfere with the cab top guard. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
320E L | NAZ01573, 1580, 1638, 1752, 1754, 1756, 1761, 1764, 1766, 1771, 1773, 1775-1776, 1784-1786, 1788-1789, 1791, 1793, 1800, 1802, 1806, 1808, 1812-1813, 1815, 1823, 1857, 1861, 1867, 1869, 1875-1876, 1879, 1885-1886, 1888-1890, 1896, 1902, 1905, 1927, 1929, 1931, 1933-1936, 1945, 1949, 1953, 1955, 1966, 2014 TNJ00435, 440-443, 445-452 WBK03635, 3745, 3768, 3777, 3779, 3785, 3903-3904, 3908, 3910 |
320E LRR | PNL00438 TFX01193, 1210-1211, 1233, 1251, 1259 |
323E L | RAP00879, 931, 934-936, 941 |
323E LN | TDW00268, 270-272, 274, 276-277, 279, 288-292, 294-295, 297-299, 307-313, 315-316, 318-323, 327, 329-330, 334-336, 342, 346 |
323E SA | YRP00178-00180, 182, 184-185, 187-194, 198, 200, 202-205, 207-208, 210, 212-214, 218, 231 |
324E L | PNW01578-01581, 1585-1587, 1591-1593, 1597-1606, 1615 |
324E LN | LDG00546 |
329E L | ZCD00589, 591-593, 595-597, 742, 749-750, 752-753, 755, 758, 761, 764, 766, 768, 777, 782, 785-791, 794, 799-800, 802-803, 806-820 |
329F L | ERL00416 |
336E L | BZY02530-02535, 2538, 2540-2543 YEP00539-00543 |
336E L H | RZA00983, 986, 1003, 1016-1018, 1020-1021, 1030, 1047, 1052-1055 |
349E L | ETC00158, 160-163 |
*******Group 2******* | |
312E | PZL00754, 757, 759, 852-853, 855 |
312E L | MJD01273, 1295 WEY00560, 581-586, 605-608, 611, 627-628, 642, 656, 661-663, 669, 681, 683-684 |
316E L | YZZ00417-00419, 423-426, 430, 440 |
318E L | DZF00297 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3668689 | BRACKET AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3668689 | BRACKET AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Install a new 3668689/">366-8689 Bracket Assembly. Refer to Image1. Image2 shows the missing bracket assembly condition. Image3 shows the installed 3668689/">366-8689 Bracket Assembly reworked condition. |
Image1 |
Image2 |
Image3 |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-12 mo |
NOTE: This is a 1.0-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-12 mo |
NOTE: This is a 1.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |