PRODUCT SUPPORT PROGRAM FOR INSTALLING A BRACKET ASSEMBLY FOR THE PRODUCT LINK ANTENNA ON CERTAIN 312E, 312E L, 316E L, 318E L, 320E L, 320E LRR, 323E L, 323E LN, 323E SA, 324E L, 324E LN, 329E L, 329F L, 336E L, 336E L H, AND 349E L EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSTALLING A BRACKET ASSEMBLY FOR THE PRODUCT LINK ANTENNA ON CERTAIN 312E, 312E L, 316E L, 318E L, 320E L, 320E LRR, 323E L, 323E LN, 323E SA, 324E L, 324E LN, 329E L, 329F L, 336E L, 336E L H, AND 349E L EXCAVATORS

Usage:

TEBE3822-00

16Nov2015


U-611
D-531
O-530

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING A BRACKET ASSEMBLY FOR THE PRODUCT LINK ANTENNA ON CERTAIN 312E, 312E L, 316E L, 318E L, 320E L, 320E LRR, 323E L, 323E LN, 323E SA, 324E L, 324E LN, 329E L, 329F L, 336E L, 336E L H, AND 349E L EXCAVATORS

7606 7220
PS44908
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44908" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Nov2017

PROBLEM

The existing 3668689/">366-8689 Bracket Assembly can be missing on certain 312E, 312E L, 316E L, 318E L, 320E L, 320E LRR, 323E L, 323E LN, 323E SA, 324E L, 324E LN, 329E L, 329F L, 336E L, 336E L H, and 349E L Excavators. If the bracket is missing, the Product Link antenna harness can interfere with the cab top guard.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
320E L NAZ01573, 1580, 1638, 1752, 1754, 1756, 1761, 1764, 1766, 1771, 1773, 1775-1776, 1784-1786, 1788-1789, 1791, 1793, 1800, 1802, 1806, 1808, 1812-1813, 1815, 1823, 1857, 1861, 1867, 1869, 1875-1876, 1879, 1885-1886, 1888-1890, 1896, 1902, 1905, 1927, 1929, 1931, 1933-1936, 1945, 1949, 1953, 1955, 1966, 2014

TNJ00435, 440-443, 445-452

WBK03635, 3745, 3768, 3777, 3779, 3785, 3903-3904, 3908, 3910
320E LRR PNL00438

TFX01193, 1210-1211, 1233, 1251, 1259
323E L  RAP00879, 931, 934-936, 941
323E LN  TDW00268, 270-272, 274, 276-277, 279, 288-292, 294-295, 297-299, 307-313, 315-316, 318-323, 327, 329-330, 334-336, 342, 346
323E SA  YRP00178-00180, 182, 184-185, 187-194, 198, 200, 202-205, 207-208, 210, 212-214, 218, 231
324E L  PNW01578-01581, 1585-1587, 1591-1593, 1597-1606, 1615
324E LN  LDG00546
329E L  ZCD00589, 591-593, 595-597, 742, 749-750, 752-753, 755, 758, 761, 764, 766, 768, 777, 782, 785-791, 794, 799-800, 802-803, 806-820
329F L  ERL00416
336E L BZY02530-02535, 2538, 2540-2543

YEP00539-00543
336E L H  RZA00983, 986, 1003, 1016-1018, 1020-1021, 1030, 1047, 1052-1055
349E L  ETC00158, 160-163
*******Group  2*******
312E  PZL00754, 757, 759, 852-853, 855
312E L MJD01273, 1295

WEY00560, 581-586, 605-608, 611, 627-628, 642, 656, 661-663, 669, 681, 683-684
316E L  YZZ00417-00419, 423-426, 430, 440
318E L  DZF00297

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 3668689 BRACKET AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 3668689 BRACKET AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Install a new 3668689/">366-8689 Bracket Assembly. Refer to Image1.

Image2 shows the missing bracket assembly condition.

Image3 shows the installed 3668689/">366-8689 Bracket Assembly reworked condition.
Image1
Image2
Image3

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-1000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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