PRODUCT SUPPORT PROGRAM FOR REPLACING THE RELIEF VALVE OF DRIFT REDUCTION VALVE ON CERTAIN 345D, 349D, 349E, 349F, AND 352F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE RELIEF VALVE OF DRIFT REDUCTION VALVE ON CERTAIN 345D, 349D, 349E, 349F, AND 352F EXCAVATORS

Usage:

TEBE3812-01

Show/hide table

23Dec2015

(Revised 28Oct2016)

U-689

A-501

D-606

O-599

Show/hide table

After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE RELIEF VALVE OF DRIFT REDUCTION VALVE ON CERTAIN 345D, 349D, 349E, 349F, AND 352F EXCAVATORS
5069 5117		PS53109

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53109" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 23Dec2015 Service Letter. Changes have been made to the Affected Product.

Show/hide table

TERMINATION DATE

31Dec2017

PROBLEM

Show/hide table

The existing 352-7204 Relief Valve of the drift reduction valve can leak oil internally on certain 345D, 349D, 349E, 349F, and 352F Excavators. If the existing line relief valve causes low pressure not to adjust pressure, it will lead to damage on the internal oil seal.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
345D L	EEH00001, 221-1288 KFH00228, 236, 239, 243 MLK00178, 180-183 RAJ00231-00444 RGD00145-00146, 148-149 RGG00111, 114-116, 121-122, 128-134, 136-148, 150-152, 154-162, 167-169, 172-174, 177-180, 182, 185-186, 188-190, 193, 197-199, 202-206, 209-215, 217-248, 252, 254, 256, 260-262, 265-269 YEE00241-00731
345D LC-VG	LKY00251-00252, 254, 256, 262, 266, 268-270, 274-280, 282, 304-306, 308-317, 324, 329-331, 333-334, 337, 339-342, 346, 348-357, 359, 361, 363-364, 369, 373-375, 377, 379-383, 385, 387-389, 392, 394, 396-398, 401, 407, 413-415, 417, 419-425, 427, 429-431, 433, 435, 439, 441, 446, 450-451, 455, 465-470, 472-475, 477-480, 483-484, 486-488, 491, 495-497, 499, 501-502, 510-511, 516-525, 537-538, 540 NLM00231-00250
349D L	JGB00201-01009 RBJ00171-00231
349D L-VG	KHS00101-00146
349E	FJB00198-00202 RGH00189-00214
349E L	KFX00154-00158, 169, 172, 174-175, 181, 185, 188, 190-191, 195-197, 203, 233, 238, 241, 249, 251-252, 254, 256, 260-261, 265-267, 275, 277, 279, 293, 304, 307, 310, 312, 316-317, 323, 326-328, 331-333, 335, 337, 355, 363, 368, 370-371, 416-417, 419-425, 487, 490, 502-503, 551, 653, 665-667, 669, 672, 685, 688-689 MPZ00207-00343, 347-388, 390-396, 399-415, 417-519, 521-601, 603-826, 828 MZW00211-00220 SPG00222-00238, 240 TFG00213-00458, 461-465, 467-488, 490-498, 500-512, 514-526, 528, 530-585, 587-1135 WHZ00146-00147
349E LC-VG	DGE00231-00362 KCN00192-00354
349F L	BZ200151-00387, 389-425, 428-485 HPD00103-00298, 300-500 KEA00166-00168
352F	XAL00121
352F (VG)	KBP00246, 262-263, 285 YEG00202-00229
352F VG	A9J00253-00273

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	4873702	VALVE GP-P RLF-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

1. Check the relief pressure.

2. Replace the existing 352-7204 Relief Valve with a new 487-3702 Relief Valve Group on the 352-7016 Load Control Valve Group for boom/stick drift reduction valve.

3. Tighten the new relief valve to a specified torque of 122.5 +/- 2.5 N.m.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%
4001-6000 hrs, 25-36 mo	7.0%	5.0%	0.0%	0.0%	70.0%	95.0%