PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OR REAR AXLE PINION ON CERTAIN 980L, 980M, AND 982M WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OR REAR AXLE PINION ON CERTAIN 980L, 980M, AND 982M WHEEL LOADERS

Usage:

TEBE7840-01

Show/hide table

04Feb2019

(Revised 09Apr2019)

U-43

A-35

D-36

O-37

Show/hide table

After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OR REAR AXLE PINION ON CERTAIN 980L, 980M, AND 982M WHEEL LOADERS
3254 3256 3258		PS53969

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53969" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 04Feb2019 Service Letter. Changes have been made to the Title, Problem, Affected Parts, Parts Needed, Action Required, and Service Claim Allowances.

Show/hide table

TERMINATION DATE

28Feb2021

PROBLEM

Show/hide table

The existing pinion 5017961/">501-7961 (980L/980M/982M), 3564199/">356-4199 (980L/980M) and 375-6087 (982M) can fail due to surface rippling or spalling on certain 980L, 980M, and 982M Wheel Loaders. This can effect the front or rear axle. If the existing pinion fails, it can cause secondary damage to the bevel gear and bearings in the immediate area.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
980L	D8Z00201-00205, 10222-10572, 10574-10664, 10666-10705, 20201-20206, 20208-20212
980M	KRS00281-01351, 1701-1963, 2401-3240 MGD00201-00202, 10222-10467 MK210222-10950, 20108-20119, 20122-20125, 20131-20133, 20136-20139, 20142-20143 N8T00225-00228, 301-627, 801-925 WW300180-00191, 193, 195, 203, 205-321, 501-514 XDJ00180-00457, 459-462, 464-489, 880-907, 909-910, 912, 914-941, 943-945, 947-951

Show/hide table

*****Group 2*****
982M	F9A00150-00152, 201-226, 228-283, 401-418 K1Y00220-00660, 1001-1071, 1501-1815 LRS00201, 10111-10183, 20201-20202, 20205-20207 MK610111-10388, 20101-20102, 20104-20105, 20107-20111 WMD00280-00309, 501-505 XDL00280-00360, 510-534, 536, 538-540

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
2	1M9011	RING-SEALING (AS NEEDED)
1	4F7952	SEAL-O RING
1	6K5528	CUP-ROLLER BRG
1	6K5529	CONE-ROLLER BRG
8	7X2476	BOLT-HEX HEAD (AS NEEDED)
4	7Y5231	BOLT-HEX HEAD (AS NEEDED)
1	8E7926	BEARING-CONE
1	8E7927	CUP-SPL TAPERED
1	8F5900	SEAL-O-RING
1	9H0846	SEAL-O-RING
4	1087931	BOLT (AS NEEDED)
18	1608510	BOLT-HEX HEAD (AS NEEDED)
4	1782991	BOLT-HEX HEAD (AS NEEDED)
16	2346681	BOLT-12 POINT HD
1	2516482	BEARING AS
1	2516483	BEARING AS
26	2820945	BOLT-HEX HEAD
1	3564199	SHAFT-PINION (AS NEEDED)
1	3564200	GEAR-BEVEL
1	5017961	SHAFT-PINION (AS NEEDED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	1M9011	RING-SEALING (AS NEEDED)
1	4B9373	CONE-ROLLER BRG
1	4B9374	BEARING-CUP
1	4F7952	SEAL-O RING
1	6K5528	CUP-ROLLER BRG
1	6K5529	CONE-ROLLER BRG
12	7X2476	BOLT-HEX HEAD (AS NEEDED)
4	7Y5231	BOLT-HEX HEAD (AS NEEDED)
1	8E7926	BEARING-CONE
1	8E7927	CUP-SPL TAPERED
1	8F5900	SEAL-O-RING
1	9H0846	SEAL-O-RING
8	1087931	BOLT (AS NEEDED)
18	1608510	BOLT-HEX HEAD (AS NEEDED)
4	1782991	BOLT-HEX HEAD (AS NEEDED)
16	2346681	BOLT-12 POINT HD
1	2516482	BEARING AS
26	2820945	BOLT-HEX HEAD
1	3564199	SHAFT-PINION (AS NEEDED)
1	3564200	GEAR-BEVEL
1	5017961	SHAFT-PINION (AS NEEDED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Replace with same part numbers. Only replace the parts on the axle that experiences failure.

Please follow the Disassembly and Assembly manuals to remove existing parts and for installation of new parts.

980L Machines: Refer to M0075593, Disassembly and Assembly, Axle/Differential Remove/Install procedures, for additional information.

980M/982M Machines: Refer to UENR3097, Disassembly and Assembly, Axle/Differential Remove/Install procedures, for additional information.

Refer to Image1 for an example of typical failure mode.

Group 1 (980M/L)
Common parts Fixed/OSC
234-6681 - Fixed/OSC
8F-5900 - Fixed/OSC
9H-0846 - Fixed/OSC
8E-7926 - Fixed/OSC
8E-7927 - Fixed/OSC
6K-5528 - Fixed/OSC
6K-5529 - Fixed/OSC
4F-7952 - Fixed/OSC
356-4200 - Fixed/OSC
251-6482 - Fixed/OSC
251-2483 - Fixed/OSC
282-0945 - Fixed/OSC

AS NEEDED
108-7931 - Fixed
7Y-5231 - Fixed
178-2991 - Fixed/OSC - Verify Qty.
160-8510 - Fixed/OSC - Verify Qty.
7X-2476 - OSC
1M-9011 - OSC
5017961/">501-7961 - Fixed
3564199/">356-4199 - OSC

Group 2 (982M)
Common parts Fixed/OSC
234-6681 - Fixed/OSC
8F-5900 - Fixed/OSC
9H-0846 - Fixed/OSC
8E-7926 - Fixed/OSC
8E-7927 - Fixed/OSC
6K-5528 - Fixed/OSC
6K-5529 - Fixed/OSC
4F-7952 - Fixed/OSC
356-4200 - Fixed/OSC
251-6482 - Fixed/OSC
4B-9373 - Fixed/OSC
4B-9374 - Fixed/OSC
282-0945 - Fixed/OSC

AS NEEDED
108-7931 - Fixed
7Y-5231 - Fixed
178-2991 - Fixed/OSC - Verify Qty.
160-8510 - Fixed/OSC - Verify Qty.
7X-2476 - OSC
1M-9011 - OSC
5017961/">501-7961 - Fixed
3564199/">356-4199 - OSC

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-8000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 40.0-hour job for Group 1
Note: Up to $250 US Dollars is allowed for TDTO axle oil.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-8000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%