PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION SHAFT GROUP ON CERTAIN 950 GC WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION SHAFT GROUP ON CERTAIN 950 GC WHEEL LOADERS

Usage:

TEBE7808-02

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18Jul2018

(Revised 19Jul2018)

U-426

A-312

D-373

O-379

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION SHAFT GROUP ON CERTAIN 950 GC WHEEL LOADERS
7750 3155 3030		PS53817

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53817" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 18Jul2018 Service Letter. Changes have been made to remove a character from the action required.

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TERMINATION DATE

31Jul2020

PROBLEM

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The transmission 3263019/">326-3019 Shaft Group may fail on certain 950 GC Wheel Loaders. Failure of the shaft group typically results in the loss of 1st Forward and 1st Reverse gears.

AFFECTED PRODUCT

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Model	Identification Number
950 GC	M5K01614-01717, 1720-1888, 1890-1929, 1931-1935, 1963 M5T00465-00543, 545-561, 563, 568-757, 759-765, 767-771, 776-778, 811, 816-817, 819-825

PARTS NEEDED

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Qty	Part Number	Description
2	1P3707	SEAL-RECTANGULAR
1	1S1164	SEAL-LIP TYPE
1	1S6595	GASKET
1	2H6184	SEAL-O RING
4	2M9780	SEAL-O-RING-STOR
1	2N7007	GASKET
2	2P8986	BEARING-CUP
2	2P8987	CONE-RLR BEARING
1	2S4078	SEAL-O-RING
4	3J1907	SEAL-O-RING-STOR
1	3K0360	SEAL-O-RING
1	4D9986	SEAL-O-RING
2	4F4097	SEAL-O RING
1	4F7952	SEAL-O RING
1	4J7533	SEAL-O-RING-STOR
1	5P9147	SEAL-O RING
2	6V6228	SEAL-O-RING
1	6V7991	SEAL-O RING
5	6Y8265	SEAL AS-BALANCE
1	6Y8506	CAGE-BEARING
1	7F8268	SEAL-O RING
2	7J8209	CUP-ROLLER BRG
2	7M8485	SEAL-O-RING-STOR
3	8C5176	SEAL-O-RING
5	8E5380	BEARING-NEEDLE
1	8E5735	RING SEAL (EXT)
1	8E5737	RING-SEAL (EXT)
1	8E5742	RING-SEAL (INT)
1	8E8317	DISC-THRUST
2	8E8321	DISC-THRUST
1	8E8652	DISC-THRUST
1	8E8654	DISC-THRUST
1	8H7521	SEAL-O-RING
1	8M5248	SEAL-O-RING
5	9W9399	RING-SEAL
5	9W9436	RING-SEAL
1	9X4609	SEAL- O RING
1	1243307	BRG-SPL BALL
1	1701807	BEARING-SPL RACE
6	1861526	VALVE GP-SOL
2	1932200	SEAL-LIP TYPE
2	2284947	SEAL-O-RING
10	2655287	RING-SEAL
1	3263019	SHAFT GP-XMSN
1	3416643	FILTER-XMSN
1	4414597	COOLER AS
1	5107484	CONVERTER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Inspect all 326-0755 Shaft Assemblies and 3263019/">326-3019 Shaft Groups in dealer parts stock inventory. If the serial number is from 170722100 to 171014052 the shaft assembly/group needs to be removed from parts stock.
If the serial number of the shaft is 171014053 or higher the part should be retained in parts stock inventory and used to repair or rebuild transmissions.
(Note that the 3263019/">326-3019 Shaft Group is the next high level of a 326-0755 Shaft Assembly.)

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****Affected Product****

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Please follow M0073352 ?Transmission ? Disassemble? and ?Transmission ? Assemble? to replace the parts listed for the appropriate group and rebuild the transmission.

Replace the failed transmission 3263019/">326-3019 Shaft Group with a 3263019/">326-3019 Shaft Group that has a serial number equal to or greater than 171014053.

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SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%