PRODUCT SUPPORT PROGRAM FOR REPLACING AN EXTERNALLY CRACKED NRS COOLER ON CERTAIN CATERPILLAR PRODUCTS WITH A C15 OR C18 ENGINE AND C15 AND C18 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING AN EXTERNALLY CRACKED NRS COOLER ON CERTAIN CATERPILLAR PRODUCTS WITH A C15 OR C18 ENGINE AND C15 AND C18 INDUSTRIAL ENGINES

Usage:

TEBE7749-00

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17Jul2018

U-417

A-305

D-365

O-374

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING AN EXTERNALLY CRACKED NRS COOLER ON CERTAIN CATERPILLAR PRODUCTS WITH A C15 OR C18 ENGINE AND C15 AND C18 INDUSTRIAL ENGINES
108C 108G		PS53810

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53810" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2020

PROBLEM

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The existing NRS cooler can fail on certain Caterpillar Products with a C15 or C18 Engine and C15 and C18 Industrial Engines. If the existing NRS cooler fails it will leak exhaust externally. This program does not cover any internal leak related failures.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
374F L	EBF20064
390F L	FEH10066, 20013, 20015, 20025, 20028-20031, 20035-20042
637K	WTS00119-00123, 127 WTT00102
745	3T600169-00207, 214-234, 239-240, 247, 257, 293-318, 320-350, 352-378, 380, 384-386, 389, 392, 395-401, 405-408, 412, 441, 443, 445, 454, 536, 546-548, 552-553, 556, 558, 561, 563, 565, 567, 569-570, 573, 580, 590, 632
770G	KDH00387-00389, 391, 394-395, 401
770G OEM	RMA00102
772G	KEX00303, 306-336, 338, 340-343, 348-351, 354, 359-360, 364-366, 370
824K	23404010-04011
834K	TWY00708
836K	TWZ00625-00636, 654-655, 659
988K	TWX01225-01226, 1228, 1230-1231, 1233-1234, 1236-1240, 1242-1248, 1250-1259, 1261-1309, 1313, 1315, 1318-1321, 1323, 1330, 1333, 1335, 1343, 1348, 1353-1354, 1364, 1394-1400, 1402-1404, 1410-1411
D8T	FMC01038-01041, 1047-1054, 1056, 1058-1069, 1073, 1075, 1077-1202, 1206-1210, 1214-1219, 1223, 1228-1229, 1234, 1236, 1240, 1287, 1299, 1305, 1309, 1355, 1491
D9T	REX00509-00511, 513-515, 517-519, 521-524, 527, 530
PL83	CB200176-00224
PL87	TEC00180-00221, 224-228, 230, 236, 241-242, 245-246
PM620 HRC	JB900170-00171, 173, 179, 181
PM622 HRC	JFC00171, 173, 180-181
RM500B	MB900162-00164, 166, 168-170

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*****Group 2*****
C15	N5F01102-01106, 1113-1114, 1119-1120, 1131-1132, 1140, 1143-1146, 1151
C18	N8F00778-00781, 784-789, 817, 819, 822-823, 826-830, 832, 841

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4F7391	SEAL-O RING
1	7L6580	SEAL-O-RING
1	8T9588	SEAL-O-RING
3	9N5085	CLAMP-V-BAND
1	3249290	BELLOWS AS
1	4493065	COOLER AS-NRS
4	5103002	CLAMP AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4F7391	SEAL-O RING
1	7L6580	SEAL-O-RING
1	8T9588	SEAL-O-RING
3	9N5085	CLAMP-V-BAND
1	3249290	BELLOWS AS
1	4493065	COOLER AS-NRS
4	5103002	CLAMP AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace externally cracked failed NRS cooler.

Refer to Disassembly and Assembly, "Exhaust Cooler (NRS) - Remove and Install".

Ensure that the Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", is utilized for draining and filling coolant system.

Take photos of the external crack or exhaust leak to attach to the claim when submitting.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1
NOTE: All claims must include photo evidence of a cracked weld or external exhaust leak from the cooler attached in SIMS. NOTE: Internal coolant leak NRS cooler failures are not covered under this program.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 2
NOTE: All claims must include photo evidence of a cracked weld or external exhaust leak from the cooler attached in SIMS. NOTE: Internal coolant leak NRS cooler failures are not covered under this program.